Manchestermassage Reviews

Overall customer experience is highly polarised, with the majority of reviews praising the exceptional massage quality and relaxing atmosphere while a significant minority report severe issues with booking and customer service. The massage therapists are consistently described as professional, knowledgeable, and effective, providing treatments like Swedish, deep tissue, and hot stone massages that leave customers feeling brilliant and relaxed. The premises are repeatedly commended for being spotlessly clean, beautifully decorated, and having a lovely, calming ambience with relaxing background music. Staff, particularly the therapists and often the receptionists, are highlighted as friendly, welcoming, and making clients feel comfortable and at ease. Many customers emphasise the excellent value for money, citing reasonable prices and special offers through online booking. A strong theme is customer loyalty, with numerous reviewers stating they are repeat visitors or have already rebooked, and they frequently recommend the business to friends. However, several one-star reviews detail catastrophic experiences primarily related to bookings made through third-party voucher sites like Groupon and Wowcher, involving appointment changes, refusal of service, and communication breakdowns. These negative experiences specifically cite exceptionally rude behaviour from certain staff members, including a receptionist named Lisa and a manager, which significantly damaged the customer's experience. The business is accused by some of being a 'scam' or 'thieves' for taking payment without rendering the service, leading to stressful disputes over refunds. Despite these serious complaints, the overwhelming volume of positive feedback indicates that for customers who have smooth bookings, the core service is considered among the best in Manchester, described as a 'hidden gem' with brilliant therapists.

Last updated 4 months ago