


Based on authentic user experiences
Emily Chudzik
6731 reviews
N/A
1 year ago
Stay far away
ETA After my experience with Kaylin in customer service I m glad I decided to get a refund rather than exchange even if they didn t give me the full refund amount and stopped answering my emails They promised a prepaid return shipping label which they sent me but then made me pay for shipping anyway When I explained they promised prepaid shipping they said they never promised that I sent a screenshot of the email in which they promised it and now they re ignoring me They also did not refund me for the tax on the shorts or the full amount of the shorts themselves they were 0 20 off even when sending an itemized list of what everything cost And rather than apologize and offer to make it right they are now ignoring me Poor business practices and uncaring customer service Stay FAR AWAY from this company This is going to be long but I am really very disappointed with this store It might even be Karen-esque but honestly it s warranted The super short version of it is that I would not have this problem to begin with if their sizing guide was accurate The 3-6 month size would NOT fit a 17 lb baby when it barely fits my 13 4 lb baby The short but slightly detailed version is numbered and the more detailed version is below that 1 I bought four pairs of the cotton ruffle shorts for my 4 month old daughter The 3-6 month size does NOT go up to 17 lbs My daughter is 13 4 lbs and barely fit in the shorts now and I wanted them for summer 2 Rep advised me to get the 3-6 month size for summer 3 I wanted to evenly exchange the shorts for a larger size so she could wear them in the summer Rep refused to honor the code the price I paid and offered no solutions to make it right It would have been a 22 63 difference That is not a small amount of money 4 Literally any other store would honor the sale or provide enough store credit for it to be an even exchange I specifically bought the shorts because of the sale 5 Rep did not entertain any of my own offers for a solution and I ended up asking for a full refund rather than exchange Rep was fairly impersonal and did not care about me as an individual Highly disappointing experience Okay now for the long version I saw that there was a sale code for 30 off over Saint Patrick s Day weekend I decided to buy four pairs of the cotton ruffle shorts for my 4 month old daughter Before buying them I messaged a customer care member about the sizing guide I wanted the shorts to fit her for the summer and was in between buying either the 6-9 months or 9-12 months size I provided her stats and since she is only 13 4 lbs the rep told me to definitely go with the 3-6 month size since it goes up to 17 lbs Since she works for the company I trusted her When the shorts arrived I tried a pair on my daughter and they were almost too small for her now How is that even possible if the 3-6 month size fits up to 17 lbs She is not anywhere near that So I asked customer care for an exchange and hoped they would honor the sale price since I was just evenly exchanging the items They said no since the sale was over Right totally understand that but I bought them during the sale And I was not asking to use the code for other items I simply wanted to evenly exchange the shorts for a larger size Literally any other store would let you exchange the same item in a larger size for the sale price you paid not make you pay full price I tried to explain all this and even suggested that they just provide store credit in the amount that the shorts cost full price Still they would not honor it It really upset me I ended up asking for a full refund rather than an exchange So they ultimately lost a sale all because they didn t want to evenly exchange four pairs of shorts or accommodate my situation in any way It doesn t seem like they care about their customers Very big shame 100 do not recommend
Megan Swafford
6731 reviews
N/A
1 year ago
Never had such a bad experience with a boutique
I want to further update that MNC deleted my entire account with their page preventing me from accessing my transactions and all of the points I had accumulated The customer service has always been blunt and kind of rude any time I ve ever had to reach out I placed an order during the sale using PayPal as checkout and a couple minutes later the money was credited back to my account By this time the code was invalid so I couldn t try to reprocess it I reached out to MNC- and they said if I placed the order I could get the coupon code- I sent them the proof of my purchase bank screenshots and they responded to me saying the order didnt go through and all your money is back in your accounts- hopefully you get it next time But I did get the code and it DID take from my bank account As good as the sales are I ll stick with Sparkle in Pink also sizing is wrong If you order- size DOWN For instance a size Large- fits a 5t a size Medium- fits a 4t a size Small- fits a 3t etc etc
Stephanie Piraino
6731 reviews
N/A
1 year ago
Zero reply from customer service
Cute clothes Too bad no one answers emails about an error on the company s part I have tried 3 different ways to conact them with no reply No wonder thete is no phone number
DLeight
6731 reviews
N/A
1 year ago
No flexibility regarding their horrible
No flexibility regarding their horrible return exchange policies sizing is all over the place despite two orders to try and get the proper size still don t have it and now I have 6 pairs of shorts that don t actually fit Customer Service is definitely lacking
Gracie Keller
6731 reviews
N/A
1 year ago
I was in the process of ordering an
I was in the process of ordering an outfit then changed my mind They went ahead and charged my card the payment of the outfit and now customer service is refusing to help Guarantee I won t be ordering from this company again and this is not the first time this has happened
Kimberly Kearney Crinella
6731 reviews
N/A
1 year ago
Very poor customer service
Very poor customer service I have tried numerous times to contact this company to return an item I can understand why the reviews are so poor Although the quality of their products is good ordering here isn t worth the hassle They ve definitely lost my business Not only was the sizing off but the item arrived with a large stain So dissatisfied with my overall experience
Rosalinda Garcia
6731 reviews
N/A
1 year ago
Change of Heart
I had beautiful baby outfits chosen for my granddaughter However after reading all tbe reviews l decided not to order anything after all This company site needs to improve on many things such as sizes returns improving customer service and several othe conplaints on the reviews
Lydia Roberts
6731 reviews
N/A
1 year ago
I have ordered many times from Marie
I have ordered many times from Marie Nicole Clothing and every experience has been good Sometimes the dresses have been a little big but that is ok because my little girl can wear them longer I love that they always have discount codes you can use- I use Ldietsch713 on every order to save 10 and it really adds up
Terri Carlson
6731 reviews
N/A
1 year ago
Love your clothes I just have one
Love your clothes I just have one question how do I go about sending something back