Marienicoleclothing Reviews

Stay far away

ETA After my experience with Kaylin in customer service I m glad I decided to get a refund rather than exchange even if they didn t give me the full refund amount and stopped answering my emails They promised a prepaid return shipping label which they sent me but then made me pay for shipping anyway When I explained they promised prepaid shipping they said they never promised that I sent a screenshot of the email in which they promised it and now they re ignoring me They also did not refund me for the tax on the shorts or the full amount of the shorts themselves they were 0 20 off even when sending an itemized list of what everything cost And rather than apologize and offer to make it right they are now ignoring me Poor business practices and uncaring customer service Stay FAR AWAY from this company This is going to be long but I am really very disappointed with this store It might even be Karen-esque but honestly it s warranted The super short version of it is that I would not have this problem to begin with if their sizing guide was accurate The 3-6 month size would NOT fit a 17 lb baby when it barely fits my 13 4 lb baby The short but slightly detailed version is numbered and the more detailed version is below that 1 I bought four pairs of the cotton ruffle shorts for my 4 month old daughter The 3-6 month size does NOT go up to 17 lbs My daughter is 13 4 lbs and barely fit in the shorts now and I wanted them for summer 2 Rep advised me to get the 3-6 month size for summer 3 I wanted to evenly exchange the shorts for a larger size so she could wear them in the summer Rep refused to honor the code the price I paid and offered no solutions to make it right It would have been a 22 63 difference That is not a small amount of money 4 Literally any other store would honor the sale or provide enough store credit for it to be an even exchange I specifically bought the shorts because of the sale 5 Rep did not entertain any of my own offers for a solution and I ended up asking for a full refund rather than exchange Rep was fairly impersonal and did not care about me as an individual Highly disappointing experience Okay now for the long version I saw that there was a sale code for 30 off over Saint Patrick s Day weekend I decided to buy four pairs of the cotton ruffle shorts for my 4 month old daughter Before buying them I messaged a customer care member about the sizing guide I wanted the shorts to fit her for the summer and was in between buying either the 6-9 months or 9-12 months size I provided her stats and since she is only 13 4 lbs the rep told me to definitely go with the 3-6 month size since it goes up to 17 lbs Since she works for the company I trusted her When the shorts arrived I tried a pair on my daughter and they were almost too small for her now How is that even possible if the 3-6 month size fits up to 17 lbs She is not anywhere near that So I asked customer care for an exchange and hoped they would honor the sale price since I was just evenly exchanging the items They said no since the sale was over Right totally understand that but I bought them during the sale And I was not asking to use the code for other items I simply wanted to evenly exchange the shorts for a larger size Literally any other store would let you exchange the same item in a larger size for the sale price you paid not make you pay full price I tried to explain all this and even suggested that they just provide store credit in the amount that the shorts cost full price Still they would not honor it It really upset me I ended up asking for a full refund rather than an exchange So they ultimately lost a sale all because they didn t want to evenly exchange four pairs of shorts or accommodate my situation in any way It doesn t seem like they care about their customers Very big shame 100 do not recommend