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Reviews
1.32
5-star
4.55%
4-star
4.55%
3-star
0%
2-star
0%
1-star
90.91%
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Gillian Heath
N/A
1 week ago
I d give it 0 stars if that was an
I d give it 0 stars if that was an option Totally scammed Bought 145 worth of goods None of which were anything like advertised Opted to return items for a full refund Royal Mail tracking information informs me the items are still be assessed by the Chinese Customs Authority 2 months after returning them Can no longer contact the company at the support email as it comes up as no longer existing Scamming bastards Sigh Now off to pursue refund via credit card company or Paypal Grrrrrr
Ms Tasneem O Leary
N/A
1 week ago
Worst company I ever dealt with I
Worst company I ever dealt with I ordered 2 jackets over 100 they took over 6 weeks to arrive Products were despatched from China whis is misleading from their website especially when they quote to be carbon friendly Items arrived they were very poor quality I contacted them followed the return process on their website still waiting for my refund Any email I have since tried to send is returned as recipient email not recognised I have since seen they are setting up under different company names
Anon
N/A
1 week ago
A little late reviewing but do not buy
A little late reviewing but do not buy from this company Very cheap products Customer merry service awful Website states free returns I had screenshots to show my bank when I gave up and reported them Like lots of other reviews I was offered strange discounts instead or very high charges to return Obviously not a London based small business But we live learn warn others
No name
N/A
1 week ago
Don t buy from here
Don t buy from here I ordered from them and package arrived in horrible condition from China that I was not aware this has been shipped from The jumper was too small no labels on with material ot size After complaint they offered me to ship it back to China on my expense for 20 refund only Customer service is absolutely disgraceful and they are not regulated in UK despite selling online here
Christina Pearson
N/A
1 week ago
Avoid these scammers
Unfortunately there isn t an option for a zero star I ordered a suede jacket that turned out to be polyester Thankfully I d taken screenshots of the description and the free postage returns I contacted my bank who gave excellent advice and have refunded my money Totally appalling company Avoid like the plague
Jane Middleton
N/A
1 week ago
Mason and Rae let down
Very sad that the jumper and coat I ordered were too big so I paid 25 to return them and now have no way to contact them about my refund for the items that hasn t arrived yet as email addresses apparently aren t correct anymore Gutted ti have no items and even less money after returning them
F R
N/A
1 week ago
Item not arriving
I ordered a jacket in september and 2 months later I am still waiting The tracking info has no information on it Ive contacted them via email and got no update other than to say it was delayed I ve contacted again a month later to ask for an update or a refund You don t expect to wait 2 months with no information for an item you ve purchased Hopefully my item comes or I get a refund but I will never buy from again
Caroline Aughton
N/A
1 week ago
utterly appauling
utterly appauling - do not order or engage with this company the cashmere jumper I ordered is acryllic and there is no refund policy in place apart from a dodgy we don t usually accept items back but in this case you keep the item and we will offer 20 cash back when I tried to respond the email address is no longer viable a total scam
FrancesB
N/A
1 week ago
Terrible company
Terrible company - make out they are uk based for goods to arrive from China Seems like good communication but was offered a 15 refund on items and told to keep them Their quality was awful and nothing like pictured which is really annoying as they re well presented Do not order I regret this hugely as over 100 spent for nothing Will be returning but likely nothing back They obviously display fake reviews
Catarina Lappin
N/A
1 week ago
Scammers do not order from them or
Scammers do not order from them or Chara their renamed company I have reported them to Trades Standards and Chinese Government 100 cashmere jumper is actually acrylic and they will not refund and also charge 30 for return I have reported them to my bank also
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