Massageenvy Reviews

Woke anti-white racists and bigots Unprofessional behavior

Woke anti-white racist and immoral management The massage is superior the owner Eric and April regional manager filling in for regular manager should be avoided at all costs After being a customer for YEARS the assistant manager screwed up my appointments When I complained I was canceled by April and the boss backed her up I had never had a problem before At NO TIME have I behaved any way but as a gentleman Instead of getting the issue addressed he allowed her to apply her anti-white and anti-christian prejudice She is a BIGOT and racist to white people Totally unprofessional conduct by both people

Gift card foul

Came out of my massage to find my brand new gift card had no balance on it No record of it in their system meaning it had never been activated Had to pay full non-member price on top of the money paid for the gift less card Very disappointing Check your gift cards before you get your massages folks

DO NOT USE MASSAGE ENVY in Conway

DO NOT USE MASSAGE ENVY in Conway Arkansas On the day of my appt I filled out the form to cancel due to testing positive for covid I never confirmed my appt because I was sick and used the form to let them know by text I would not be there for my appt This place conveniently could not find my form and charged me 188 00 for a 130 00 massage that I did not receive Do not book with this place they are crooked and do not care that you are sick and could get others sick Covid is not a joke This is stealing and disgusting When asked the manager for her managers owners number I was refused DO NOT book here Horribly poor management My husband and I get a lot of massages and have been to many massage places that have never treated us this way We will be filing a complaint

Membership

I paid for a membership with massage envy I had 9 unused massages that I had paid monthly fees for At 50 per that s 450 Seeing as I had so many unused I wanted to use them before paying for any additional massages That can t be done I would have to pay for additional massages to unlock the ones I have already paid for Membership is a horrible idea if you are concerned about covid planning on traveling or might ever think about skipping a month

DO NOT WASTE YOUR MONEY

I have been a member of ME this location specifically for OVER 10 years The last 4-5 years before Covid was declining after Covid APPALLING There are never appointments available online or via their app and if you call they don t answer or go in they MIGHT be able to schedule you for something 1-3 months out Good luck trying to get in they have only 12 13 therapist on staff I was there on a Sunday in December 2023 and they had one massage therapist and one person doing facials and had to close by 4 pm because they have no staff I have 6 friends in the same boat as me with a bank full of paid massage credits 2 years worth if I could get in Monthly - 2 500 and we can t get in And yet they are still signing people up DON T Waste your money Customer service is disgraceful and management will not help you or provide you with any kind of resolution They will however threaten to cancel your membership if you assertively yet calming ask them for a remedy There is a reason they have an F rating on the BBB and I lost count of how many 1 star reviews on Google THEY DO NOT CARE I have been lied to several times about policies and now threatened This company is nothing more than thieves They take your money and do not have the ability to provide the services they are selling If you try and cancel you will have 60 days to use your credits Now how is that possible when you have to wait sometimes 2 months to even get in for ONE service

Dishonest scam - avoid at all costs

My 96 year old grandmother went in for a single massage using a gift card She was lied to and convinced to sign up for a monthly program where she was charged 50 a month for over a year She had no idea she had been signed up for this Instead she was told the information was needed to book her massage When we contacted them not only were they unpleasant and unapologetic they refused to refund a single dollar and tried to claim the contract was binding What a terrible approach to business and immoral way to take advantage of our elderly

Tried to book an appointment only to

Tried to book an appointment only to see that their east providence location charges 20 over their other already super expensive rates No reason why but I tried to book it and the credit card system will not allow my card It doesn t error out doesn t do anything no error messages Nothing Total waste of time for the most expensive place on earth to get a massage I have a feeling that Disney knows how to sell you a ticket

Manager is a Dictator

This review if Massage Envy in Farmington Station Ut The facility is the usual therapist I had was great but the manager Abby is rude mean dictator She is obviously from the Adolf Hitler school of customer service The therapist have little say in what goes on And if you re a healthy male that prefers a female therapist you re obviously a sex offender or a sexual predator looking for their next victim Why else would you be there

Never get a membership with Massage Envy

I regret getting a membership with Massage Envy It is near impossible to get out of a Massage Envy contract They continue to bill you after the contract is canceled The overall experience has been terrible Whatever you do NEVER sign up for a membership with any Massage Envy franchise You will regret it Avoid the Massage Envy in Wheaton IL Do not let them rope you into a membership