Min-lilla-sotnos Reviews

Wrong product they want me to pay for return

They want me to pay for return even though the product is different from the pictures on the web I have emailed with the customer support and tried calling the dutch number 10 times from sweden all I get is standard answers and different explenations When the cost of return is 1 3 of the cost of the product I want a full refund and not to have to pay for the return Order 30266Edit I just got the answers from them below and it s laughable We have been in continuous communication since the delivery and they are not interested in helping us

Return Costs and Late delivery

edit as requested from min-lilla-sotnos I sent mail to info min-lilla-sotnos which contains invoice and order details They want me to pay return delivery cost although I already paid the delivery costs while buying Also product was delivered more than a month

Extremely late delivery poor helpdesk

Extremely late delivery I asked to cancel my order within 2 weeks due to my order hadn t even left their warehouse at that time I explained I would not be in Sweden to receive it as the delivery is late They ignored and insisted on sending it anyways I do not get help from their helpdesk They insist on me getting the order although I m not in Sweden to do it

Despicable company

Truly messed up and ridiculous company My items arrived almost three months late all of which were either defective or broken I received only a partial refund when we agreed on a full one 1500kr down the drain and countless hours over several months wasted on purposely ignorant and difficult customer service This is illegal So I m filing with the police as well as ARN Furthermore they cheat and manipulate trustpilot for higher levels of rating but trustpilot found them out STAY AWAY Edit After LITERALLY hundreds of emails back and forth I finally got a refund of the original sum FIVE MONTHS LATER They still owe for damages however yes I did take the errand to the authorities as promised which they conveniently avoid and do not make so much as an effort to acknowledge let alone respond But I ll be getting it all back soon enough with interest thank you ARN

Total false advertising pictures on the

Totally false advertising pictures on the website My order arrived almost a month later and it was missing the biggest and most important item And what I did receive was not at all like in the pictures Not worth the price either I honestly feel scammed Do not recommend this shop

Christian gifts has not arrived this

Christian gifts has not arrived this year A lot of promise but no resultCannot recommend

They promised 2-3 days delivery

They promised 2-3 days delivery We ordered two weeks ago and it won t arrive until after Christmas That s truly bad Since it is a gift to a child it s even worse I m swedish and the webshop looked swedish and so you think it will be sent from within the country when it s actually shipped all the way from China Stay away from this company

Take the negative reviews seriously

Please read all the reviews before ordering from this company I made the mistake of ignoring the negative reviews and regret my decision I ordered the Woods personalised puzzel on May 17th My item arrived on June 9th The item was not 100 accurate as the photos on the website It was much smaller and the animal names were missing Delivery was extremely delayed and customer service is useless I received standard replies from someone named Hannah Also they fail to mention clearly that the item comes from China Somehow I did not have to pay tull or moms but I know other customers that had to pay it