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Customer experiences with Mincoffs are sharply divided, with many reporting extremely poor service while others praise excellent performance. A significant number of customers report severe issues with communication, describing it as non-existent, contradictory, or unacceptably slow, which frequently delays transactions like property purchases. Several reviews cite unexpected and exorbitant charges, including one case where legal fees vastly exceeded the debt being collected. There are multiple complaints about professional negligence, such as failing to check critical documentation or making numerous mistakes during conveyancing. Some customers accuse the firm of lacking a moral compass, specifically referencing enabling alleged fraud for another company. Positive reviews consistently highlight specific individuals, like Jane, Gordon, Danielle Rutter, and Rebecca Stafford, who provide friendly, professional, and highly responsive service. These praised employees are noted for keeping clients informed, answering queries promptly, and ensuring smooth processes. The conveyancing and employment teams receive particular commendation for being efficient, diligent, and achieving excellent outcomes. Overall satisfaction is entirely dependent on the specific solicitor or team assigned, leading to a polarised reputation. The firm's payment collection is noted to be efficient, even by dissatisfied customers who received poor service otherwise.
Last updated 4 months ago