Mindmyhouse Reviews

Absolutely disgusting

Absolutely disgusting I got one sit from this organisation and I will ever go for another I was taking care of two rescues outside London I am a professional sitter and I am fully aware of what questions to ask during the interview so I asked about every detail considering that rescues can be more difficult The client was a lady who actually asked me to come on a last minute as someone else cancelled with her She informed me that the dogs are very good calm and easy going also well house trained I ve asked several times about the last one as I know sone rescues take additional time to calm down get trained properly ect When I came to the house she was not there already she had to be at the airport early which was agreed before both dogs started growling at me very aggressively I gave them lots of time but they would not stop and kept them selves in one room not allowing me to get in I am raised with dogs and I am hardly afraid of them even the big ones these two were only as tall as my knee but they were so aggressive I was afraid to go to the room I have them plenty of time but to no avail I called the owner and she just said she doesn t know why they re so aggressive This wasn t her first sit so I could not understand how she didn t know obviously they were anxious and it had to happen before if they are so aggressive on the very begining I insisted she calls someone as I am not staying in otherwise I was that frightened Eventually her neighbour came in and calmed them down It was however very frightening Then I quickly noticed that her dogs are not house trained at all They had a very bad routine introduced she asked me to follow it and every time I would wake up in the morning there was lots of poos on the carpet I was shocked I ve sent her several messages asking why she didn t tell me that the dogs arent house trained I told her I have to clean the carpet every day after several poos I did ask for it during the interview as rescues can be more troublesome when house training The lady was lying to me non stop trying to avoid the conversation and claiming I am giving them the wrong food and that they would never poo like that May I say they pooed almost every day for two weeks I eventually had to have a very honest conversation with her and she was very rude disrespectful and tried to gaslight me She was treating me like I was just a poor girl who should be happy to stay in her home I really had enough On the end I told her I will not stay anymore as she wasn t cooperative at all and would constantly lie There were many more details reg This upsetting experience When I messaged the mindmyhouse team about it and asked them to at least give her worning all they said is that they are a small company only and they can not do anything about it They advised me to write a letter to this lady I spoke to her several times on the phone I had screen shots of her rude communication with me so why on earth would I write her a letter They literally said they can not do anything about it and that s it I was shocked The date of experience is general as I don t have it at hand

Wow I thought I was the only person

Wow I thought I was the only person being treated badly by this organization I took on a dog sit for two dogs - they were Mastiff s and the younger one was 140 lbs I had no issues with taking the dogs on as I have experience I am also a professional that travels all over the world but need some animal time to decompress so I thought this would be a wonderful option On my first day I crated the dogs and headed off to the supermarket to pick up supplies when I received a text message from the owner asking where I was - the neighbor was complaining about the dogs barking I rushed back and it quickly became apparent that I could not leave the house for six weeks for more than an hour because the dogs would go ballistic The one dog was not leash trained and would try to attack other dogs when we were out for walks It was so stressful He threw himself on to the fencing every time a person or dog walked past in the back yard and I had to be outside with them at all times when they were in a fenced in yard The house was disgusting - dirty with animal hair and dust and to keep myself busy I scrubbed the entire place top to bottom There were two small area rugs seeped in dog urine that I put outside Long story short when the homeowner came home she complained about the rugs and accused me of theft of a phone adaptor Like others I went to log in and got a message that my email was incorrect And then I got a message from the site that the owner had filed a police report against me for 1000 00 worth of damage I was stunned Turns out she did not In a text message the owner told me she did not file a report but just told the site that she did On top of that I found out her real issue was that I slept in a separate bedroom and not with the dogs in her room In the end I had a sit in Paris from Normado that overlapped this sit by two days and the owner would not help me find a replacement I went to her vet and hired a vet assistant to the tune of 250 euro to stay with the dogs three days and two nights so I would not lose the pet sit or my sanity I was in Paris for a month sitting a wonderful old kitty I made friends with the owner we gave each other glowing reports and everything was as it should be This site put me in a dangerous situation refused to listen when I tried to tell my side of the story and to add insult to injury banned me from the site

Housesitter wrongly accused of a crime

I am a housesitter and a damned good one I m sorry to hear all these bad reviews from homeowners but from the other side I have just had someone accuse me of a 25k theft while housesitting for them I am too shocked to understand it all I have not sat for anyone on MindMyHouse since last September and all of a sudden I can t log into the site with a message that my email address is wrong I try help mindmyhouse com and get nothing but a few ticket numbers A week goes by and I insist on them fixing my account wondering why it s inaccessible Then I get there s been a complaint against you What by whom From the people I sat for almost a year ago I had no problems with them last year and we spoke after my sit though she said she d wished I had more farm experience since I packaged her vegetables incorrectly though this had not been previously discussed and as they were running out the door they handed me a box of ziplocs and said just put them in here I worked my butt off Googling how to do it properly and slaving in the garden I thought this could be the only complaint but why now and why bring it up again when we seemed to resolve it between us 9 months ago Then I insist again please can we resolve this issue so I can get back onto the site Then they hit me with there has been a 25 000 theft and the police have been notified WHAT I am bewildered and asked them for details AND for the police agency that s involved so I can contact them to resolve it There is NO phone number for MindMyHouse no way at all to contact anyone except through help How is there not some sort of procedure if this happens as it clearly does based on the reviews here There MUST be some sort of protocol to follow when something like this happens so BOTH parties are protected Obviously it s not just the homeowners that need protecting I have no idea what I m going to do this is just ludicrous

Scam site

Scam site Raking fees with no visibility of outcomes Avoid Do not pay

I was robbed and my home and animals

I was robbed and my home and animals abandoned Mind my House did nothing to help This sight is a place for thieves and scam artist to hide I had no recourse the couple who robbed me disappeared Do not trust this site

Terrible experience

I have used mindmyhouse to find a person to look after my house and dogs in Sri Lanka The person I hosted forced me to write her a good review on mind my house and soon after that left without saying a word She left my house opened and unguarded and my dogs abandoned I rescued these dogs from the street and look after them with all I have The person left them vulnerable and alone with no care and help After helping her with her visa and looking after her this is what I got When I reported this to the agency they totally ignored me Not only that they removed my review from their website How is this possible Reviews are left so that others can make their judgement on the possible guest so why was my review deleted What kind of agency is it I would steer clear from them in the future and do not recommend them at all I also know I am not the only one who has had a very bad experience with them Please be warned

DO NOT USE

I started to use this website as it seemed convenient and helpful I love the idea behind it However there is very little in place to protect you should something go wrong On my third use of the website something did go wrong The people who stayed with me were fine with my pets but treated my house with total and utter lack of respect They caused over 500 gbp of damage stole many items of my clothing including some of my underwear And refused to acknowledge anything after they left As well as that their children have found me on Instagram As a teacher I do not need this attention online from children it is very dodgy and I have blocked them When I reported all of this to the website they refused to do anything about it until I threatened to go public Then they SENT THEM AN EMAIL as if that is enough There is nothing in place for your protection as a homeowner opening your doors to strangers I am sorely disappointed at the sheer lack of care from the website with all this damage to my property and I urge everyone out there to avoid using this at all costs I never expected this level of damage and intrusion into my life and I regret ever having though the website would do ANYTHING to protect me WARNING DO NOT USE

An outrageous and discriminatory message appeared when I wanted to subscribe

I ve been using the competitors for a while with great results as a house sitter Today I wanted to subscribe to Mind My House and this outrageous message appeared on my screen We are very sorry to say that your country is not supported This is due to the huge number of spammers and scammers that we get from this region We are sorry Please try one of our competitors and they name the competitors Regarding the region part of the message it is anachronistic and a total lack of respect definitely discriminatory since I come from a South American country I mean YEAR 2022 people It seems that these people came from the far far past to our time maybe in a Delorian right It would have been better to enhance your security within the platform for avoiding scammers and spammers instead of discriminating against people from the country where they come from So that fact gives me evidence that the information of the people that creates profiles on the platform is not secure So for those ones considering subscribing be aware and cautious About advising me on trying with their competitors is really hilarious Maybe a marketing strategy Who knows who s behind this platform All these behaviours explain why they haven t grown in the last time If they are going to discriminate like this only people from developed countries could use it Good luck with that

We don t want you but here is a list of our competitors

New to needing a house sitter I tried this site Found a sitter that matched my requirements and tried to email my chosen person Could not email my pick and emailed customer support and they said wait 24 hours I did and still did not work Emailed customer service again and there response was I did not pass their security check and said try 3 of our competitors