Missguided Reviews

MISSGUIDED: Explore Women's Clothing & Fashion

missguided.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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AI Review Summary Based on 140 reviews

Customers report consistently positive experiences with Missguided's customer service, highlighting quick, helpful, and efficient live chat support. Conversely, multiple recurring complaints focus on expensive delivery and return fees, as well as issues with refunds not being processed promptly. Product quality is generally viewed as good, though some negative feedback exists regarding item accuracy and sizing. The delivery speed has shown mixed results, with some customers experiencing delays while others receive next-day service.

What customers love
  • Great customer service
  • Good product quality
  • Helpful live chat
Common concerns
  • Costly returns
  • High shipping fees
  • Faulty items

Last updated 6 days ago

M

Missguided is the worst company I have

Missguided is the worst company I have had the misfortune to deal with over Christmas I hope they read this review quicker than they respond to customers emails I received a totally different item to that ordered Despite numerous emails I have not received a return code or refund but they were very quick to take my money A signed for letter of complaint was received by them on Friday 30 December I d warn anyone thinking of using Missguided to think twice If they ever resolve my complaint I will write another review
Y

Scam business wouldn t order again Waiting for my money back

If I could offer a minus I would Placed an order money taken out my account straight away Then slowly over 7 days I started getting cancelled emails Out if 8 they had 2 after 7 DAYS I contacted them to say I didn t want to go ahead The staff member Muhammed advised to cancel so I did I was advised within 2 hours that I could not cancel and that it was picked and packed as soon as I placed the order which was a lie I then get an email from evri to state that it was going out for delivery Then advised would be delivered between 12to1 We waited home and nothing arrived Then an email late evening around 8pm to say it had been delivered with a picture of someone else s door Never had issues with Evri before but this all seems a complete fraudulent sham from the start
S

My feet are destroyed thank you Missguided

I purchased some strappy flatform sandals and wore them for only a couple of hours after wearing for about 30 minutes the first strap came off the sole base Throughout the duration of the night one by one hour by hour each of the straps came off my shoe While the shoes were in one piece they rubbed my feet raw my feet are in a diabolical state and no ones feet should be like this after wearing shoes so please please please BEWARE
C

Nitti Passi must be held responsible

Nitti Passi must be held responsible for not paying garment factory workers their money People in Pakistan have been starving and are unable to eat clothes and even send their kids to school due to them not being paid for their HARD WORK ABSOLUTELY DISGUSTING WE WILL NOT BE PURCHASING ITEMS FROM YOU AGAIN AND I STRONGLY SUGGEST ANYONE READING THIS NOT TO EITHER
J

Charging 3 for delivery and then 5

Charging 3 for delivery and then 5 for a return when your own sizing is wrong is crazy I used to quite like Missguided a few years back but I was shocked at these prices Without physical stores you HAVE to order things to try them on to ensure the fit I ve essentially been charged 8 to try something on and because I had to send it back and the item itself cost 9 I m essentially out of pocket for an item I can t even use No way will I be going through Missguided again and had I known about the return cost before I ordered I never would have bought from there If it was just because I didn t like the item that s one thing but charging that much for something that doesn t fit and therefore can t be used is baffling
R

I ordered 404 worth of items

I ordered 404 worth of items which got delivered over a week late The items were returned back to me and left outside by a bin with no txt or email I am on holiday for an extended period of time and the parcel is no longer outside The company have been absolutely in denial about the whole matter and have offered no support or guidance I will be reporting them as scam artists at every opportunity possible My order number is APPMISS40000077615239
L

Worst company ever

Worst company ever The sizes are huge even if you order size 4 that would fit someone wearing a size 8-10 And the customer service is even worst I m not able to make a return because the label has not been generated and it tells me to contact customer service but the money had been taken from my account On the live chat only the robot replies and it s not helpful they don t reply to emails at all No reply on instagram chat and on facebook they started to reply and then when I told them the problem they didn t answer anymore So now I m stuck with huge clothes that I can never wear and also can t return them
C

Exceptionally poor customer service

Exceptionally poor customer service I have just been served by the rudest webchat assistant called Bethany who could not be bothered to look into my query I returned items over 2 weeks ago I can see they received my parcel at their Warehouse but they are refusing to acknowledge that I have sent items back I ve got an Evri Parcelshop receipt could not even be bothered to look into it Im so appalled they have just lost a customer for life Never again
M

Absolutely awful material

Absolutely awful material funny sizing and the cheapest material ever It was see through Very expensive delivery compared to other companies and then 4 99 to return item as well so money spent on delivery on its own costs 9 98 - so not even worth sending back TERRIBLE Will not buy from them again ever Also dress came with small brown mark on
S

Absolutely terrible

Absolutely terrible Shocking and really cheap material Now wonder they can charge 4 on sale It s just shocking that they have an audacity to charge 22 Everything was returned anD THEY CHARGED ME FOR DELIVERY BOTH WAYS 4 99 each time Making money out of people on everything they can I would stay away shocking

About Missguided

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Frequently Asked Questions

Missguided is a leading UK-based online fashion retailer specialising in trend-driven, affordable, and bold clothing, footwear, and accessories. It targets a young, confident audience with a vast, frequently updated collection that captures the latest catwalk and street-style trends, empowering individuals to express their unique personality through fashion.

Missguided offers an extensive product catalogue. Key categories include Women's Clothing (from essentials to partywear), Footwear (trainers to heels), Accessories (bags, jewellery), dedicated Curve & Tall collections for inclusive sizing, and a curated Beauty range of makeup and products.

Missguided's brand identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and imagery feature vibrant colours and bold patterns, encouraging self-expression, confidence, and a fearless approach to personal style.

The Missguided website is designed for a seamless, engaging experience with a clean, visual layout. Key features include dynamic 'New In' and trend edits, robust search and filter options, inspirational content like lookbooks and style guides, and a fully mobile-optimised, responsive design for shopping on any device.

Missguided offers various delivery options, including standard and express shipping within the UK and internationally. The company has a clear returns policy, typically providing a window for customers to return items for a refund or exchange. Details are available on the website.

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About Missguided

Missguided: Bold Fashion for the Fearless

Missguided.co.uk is a leading online fashion retailer based in the United Kingdom, renowned for its trend-driven, affordable, and bold clothing and accessories. The brand has carved a significant niche in the fast-fashion market by targeting a young, confident, and style-conscious audience. Its core philosophy revolves around empowering individuals to express their unique personalities through fashion, offering a vast and frequently updated collection that captures the latest catwalk and street-style trends.

Product Range and Brand Identity

The website showcases an extensive product catalogue designed to cater to every aspect of a modern wardrobe. Key categories include:

  • Women's Clothing:A comprehensive selection featuring everything from everyday essentials like jeans and tops to statement partywear, outerwear, and loungewear.
  • Footwear:A diverse range of shoes, from comfortable trainers and sandals to daring heels and boots.
  • Accessories:An array of items to complete any look, including bags, jewellery, belts, and hair accessories.
  • Curve & Tall:Dedicated collections that offer inclusive sizing, ensuring a wider range of customers can access the latest styles.
  • Beauty:A curated edit of makeup and beauty products, allowing shoppers to create a head-to-toe look.

Missguided's identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and website imagery often feature vibrant colors, bold patterns, and styles that encourage self-expression and confidence.

Website Experience and User Journey

The Missguided website is designed for a seamless and engaging shopping experience. It features a clean, visually-driven layout with high-quality imagery and easy navigation. Key functionalities enhance user convenience:

  • Trend-Focused Curation:The homepage is dynamically updated with "New In" items, weekly trend edits, and themed collections, keeping content fresh and relevant.
  • Effective Filtering:Robust search and filter options allow customers to narrow selections by size, color, price, and style with ease.
  • Inspirational Content:The site often includes lookbooks, style guides, and blog-style content to provide fashion inspiration and styling ideas.
  • Mobile-Optimised:Recognising its core demographic's shopping habits, the website offers a fully responsive design for a smooth experience on smartphones and tablets.

Customer Considerations and Services

Missguided operates on a direct-to-consumer e-commerce model, which helps maintain competitive pricing. The brand supports its customers with several key services:

  • Delivery Options:Various delivery services are available, including standard and express shipping within the UK and internationally.
  • Returns Policy:A clear returns policy is in place, typically offering a window for customers to return items for a refund or exchange.
  • Student Discount:A permanent student discount is offered, aligning with the brand's target audience and fostering loyalty.
  • Missguided Premier:A subscription-based loyalty program that provides benefits like unlimited next-day delivery for a fixed annual fee.

Market Position and Summary

Positioned firmly within the competitive fast-fashion sector, Missguided.co.uk stands out through its distinctive brand voice, rapid trend adaptation, and focus on daring, youthful style. It successfully translates high-fashion influences into accessible pieces, making it a go-to destination for shoppers seeking to refresh their wardrobe with the latest looks without a hefty price tag. The website serves as the central hub for this experience, effectively blending e-commerce functionality with aspirational fashion content to engage its community of "Missguided" individuals.