Missguided Reviews

MISSGUIDED: Explore Women's Clothing & Fashion

missguided.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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AI Review Summary Based on 140 reviews

Customers report consistently positive experiences with Missguided's customer service, highlighting quick, helpful, and efficient live chat support. Conversely, multiple recurring complaints focus on expensive delivery and return fees, as well as issues with refunds not being processed promptly. Product quality is generally viewed as good, though some negative feedback exists regarding item accuracy and sizing. The delivery speed has shown mixed results, with some customers experiencing delays while others receive next-day service.

What customers love
  • Great customer service
  • Good product quality
  • Helpful live chat
Common concerns
  • Costly returns
  • High shipping fees
  • Faulty items

Last updated 6 days ago

A

Refund policy is atrocious- confirmed

Refund policy is atrocious- confirmed by their customer service that it takes 21 days for the items to be retuned and processed by their warehouse then a further 3-5 days to receive money in your account - So up to 26 days Such a shame as the clothing is reasonably priced and generally good quality
N

The quality from products is not that

The quality from products is not that nice for the price they are charging I had a vest that was bad quality wanted to return that but I need to pay the return myself And they will charge you 4 euros for returning something The customer service was weird she didn t even came with solution till I asked her specifically for one Didn t even say goodbye Either way never ordering here again
J

Costly delivery and returns

4 99 for delivery AND 4 99 for returns Ridiculous
S

Ridiculous time to process a refund

Ridiculous time to process a refund You can track it but all you see is them with your items for 10 days Maybe they re holding our money to gain the interest This will be my last purchase as I can t afford to be without that money for up to 21 days Shame because the clothes are nice
M

Very poor quality

I ordered three dresses and total was 75 the quality of the items is awful for the price and I won t be shopping with Miss Guided again the seaming coming loose the fabric very creased the buttons coming away sizing is very questionable overall a terrible experience and now I will have to wait for a 75 refund very disappointed
J

Honest option awful customer service

Ordering and selecting items initially we re pretty quick and easy I wanted to return things and did so within the terms and condition I contacted missguided after not hearing any updates after 2 weeks and they responded saying the refund should be with me in 3-7 days once processed Nothing further I had been a month and still never heard anything from there company nor seen any evidence of the refund going back to my account They are unreliable when it comes to customer service and take about 3 working days to reply
L

Terrible at refunds

I have no issues with the delivery of my Missguided orders but the returns process is a joke I have returned 4 orders to Missguided and on all 4 occasions they have never contacted me to say they received them or refunded me I have had to contact them to chase each one before eventually having it refunded Currently waiting on another refund at the moment it s been 11 days since I sent it back and as usual haven t heard anything even though tracking says they received it four days ago
A

Returns do not get processed

I have NDD so have placed lots of orders Every single return I make does not get refunded without me getting in touch and having to give my order number etc I left one order a month after returning to see if they would do it off their own back but no I had to get in touch So as long as you keep return receipts and chase them you will be fine
P

What s Happened to Automatic Refunds

For some unknown reason my refunds have not be paid back into my account automatically for the past 9 months or so on every order I have returned I have had to contact Missguided after three weeks on live chat for the refunds to be made Is there any reason why it should take more than 3 weeks for refunds to be processed when parcels are retuned to Missguided by the courier with 4 5 days of being collected

Refund issues

I have bought from MG alot over the years and have Unicorn next day delivery However it has become apparent that over the past appx 3 months every return I make several weeks pass and I am chasing the refund The matter is dealt with promptly via the chat But I should not have to consistently chase it especially as the service was never that way before

About Missguided

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Frequently Asked Questions

Missguided is a leading UK-based online fashion retailer specialising in trend-driven, affordable, and bold clothing, footwear, and accessories. It targets a young, confident audience with a vast, frequently updated collection that captures the latest catwalk and street-style trends, empowering individuals to express their unique personality through fashion.

Missguided offers an extensive product catalogue. Key categories include Women's Clothing (from essentials to partywear), Footwear (trainers to heels), Accessories (bags, jewellery), dedicated Curve & Tall collections for inclusive sizing, and a curated Beauty range of makeup and products.

Missguided's brand identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and imagery feature vibrant colours and bold patterns, encouraging self-expression, confidence, and a fearless approach to personal style.

The Missguided website is designed for a seamless, engaging experience with a clean, visual layout. Key features include dynamic 'New In' and trend edits, robust search and filter options, inspirational content like lookbooks and style guides, and a fully mobile-optimised, responsive design for shopping on any device.

Missguided offers various delivery options, including standard and express shipping within the UK and internationally. The company has a clear returns policy, typically providing a window for customers to return items for a refund or exchange. Details are available on the website.

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About Missguided

Missguided: Bold Fashion for the Fearless

Missguided.co.uk is a leading online fashion retailer based in the United Kingdom, renowned for its trend-driven, affordable, and bold clothing and accessories. The brand has carved a significant niche in the fast-fashion market by targeting a young, confident, and style-conscious audience. Its core philosophy revolves around empowering individuals to express their unique personalities through fashion, offering a vast and frequently updated collection that captures the latest catwalk and street-style trends.

Product Range and Brand Identity

The website showcases an extensive product catalogue designed to cater to every aspect of a modern wardrobe. Key categories include:

  • Women's Clothing:A comprehensive selection featuring everything from everyday essentials like jeans and tops to statement partywear, outerwear, and loungewear.
  • Footwear:A diverse range of shoes, from comfortable trainers and sandals to daring heels and boots.
  • Accessories:An array of items to complete any look, including bags, jewellery, belts, and hair accessories.
  • Curve & Tall:Dedicated collections that offer inclusive sizing, ensuring a wider range of customers can access the latest styles.
  • Beauty:A curated edit of makeup and beauty products, allowing shoppers to create a head-to-toe look.

Missguided's identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and website imagery often feature vibrant colors, bold patterns, and styles that encourage self-expression and confidence.

Website Experience and User Journey

The Missguided website is designed for a seamless and engaging shopping experience. It features a clean, visually-driven layout with high-quality imagery and easy navigation. Key functionalities enhance user convenience:

  • Trend-Focused Curation:The homepage is dynamically updated with "New In" items, weekly trend edits, and themed collections, keeping content fresh and relevant.
  • Effective Filtering:Robust search and filter options allow customers to narrow selections by size, color, price, and style with ease.
  • Inspirational Content:The site often includes lookbooks, style guides, and blog-style content to provide fashion inspiration and styling ideas.
  • Mobile-Optimised:Recognising its core demographic's shopping habits, the website offers a fully responsive design for a smooth experience on smartphones and tablets.

Customer Considerations and Services

Missguided operates on a direct-to-consumer e-commerce model, which helps maintain competitive pricing. The brand supports its customers with several key services:

  • Delivery Options:Various delivery services are available, including standard and express shipping within the UK and internationally.
  • Returns Policy:A clear returns policy is in place, typically offering a window for customers to return items for a refund or exchange.
  • Student Discount:A permanent student discount is offered, aligning with the brand's target audience and fostering loyalty.
  • Missguided Premier:A subscription-based loyalty program that provides benefits like unlimited next-day delivery for a fixed annual fee.

Market Position and Summary

Positioned firmly within the competitive fast-fashion sector, Missguided.co.uk stands out through its distinctive brand voice, rapid trend adaptation, and focus on daring, youthful style. It successfully translates high-fashion influences into accessible pieces, making it a go-to destination for shoppers seeking to refresh their wardrobe with the latest looks without a hefty price tag. The website serves as the central hub for this experience, effectively blending e-commerce functionality with aspirational fashion content to engage its community of "Missguided" individuals.