Missguided Reviews

MISSGUIDED: Explore Women's Clothing & Fashion

missguided.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers report consistently positive experiences with Missguided's customer service, highlighting quick, helpful, and efficient live chat support. Conversely, multiple recurring complaints focus on expensive delivery and return fees, as well as issues with refunds not being processed promptly. Product quality is generally viewed as good, though some negative feedback exists regarding item accuracy and sizing. The delivery speed has shown mixed results, with some customers experiencing delays while others receive next-day service.

What customers love
  • Great customer service
  • Good product quality
  • Helpful live chat
Common concerns
  • Costly returns
  • High shipping fees
  • Faulty items

Last updated 6 days ago

C

This shop is very unreliable

This shop is very unreliable sometimes next day delivery won t come for 4 days sometimes the clothes are okay and sometimes they are absolutely horrible and don t fit even when you buy the right sized I have had some nice clothes for here but most of the time I end up sending them back
L

Bad quality but okay

Bought three dresses All came ok but the quality was so bad One dress was plasticky polyester the others were cotton and linen which is good but the fit was very wide and unflattering Seems to be the case with all their products If you are expecting quality forget it It s good that you can talk through live chat I had my refund problem solved Also the fact that you do returns separately is slightly ridiculous All in all it s okay if you re not into quality clothing
L

Usually i am dead impressed with

Usually i am dead impressed with misguided and am a loyal customer who pays for the annual next day delivery But there returns processing at the moment is ridiculous Already complained this week and still no refund I returned an order about a month ago and the money was straight into my bank account so i dont understand why it is taking so long this time around
S

I really like Missguided items

I really like Missguided items I recently ordered some stuff due to styling amendments I had to return them - just to learn that it can take up to 10 working days to be refunded That was a massive turn off - this is the solely reason behind my 3 stars I hope that they will implement more efficient ways and get on the similar quick pace as their competitors I am hoping to be able to update this review to a more positive one in the nearest future
G

Just got my package through from

Just got my package through from missguided it s not completely what I expected Some of the items aren t as what they are shown on the website Probably my own fault but is misleading I do however like the style
J

Nice clothes but slow delivery if you want it next day

Ordered some clothes and paid for next day delivery They didn t arrive the next day and I was contacted and told to wait another 24 hours They kindly refunded me the delivery charge but now 3 days later there is no sign of my parcel I contacted Yodel who said they have not received it Very disappointed with the slow delivery and I didn t find the customer service portal very helpful as I was told simply to wait another 48 hours So that means it will be 5 days I paid for next day delivery for a reason
S

Good customer service awful delivery partner

If rating my most recent customer service experience it was 5 Siphosethu was helpful and so funny to chat with and gave me all the info she could about some delayed orders A true CS queen However sort your delivery partner out I ve paid for a year of next day delivery and more often than not I m lucky if the order turns up within 4-5 days It s disappointing and annoying to constantly have delayed orders Would rate higher if this wasn t a constant issue
S

5 stars for Trinita

5 stars for Trinita actually investigated and informed me of what was happening where as Noxolo made no sense when it came to explaining why i still hadn t been refunded 0 star for the returns process I was sent a wrong item sent it back over 4 weeks ago I stated it was wrong on my return However the warehouse is still processing my return as the item doesn t match what is on their portal Missguided You sent out the wrong item and all now my item is still being processed Make it make sense
A

Web chat kumisha processed refund

Web chat kumisha processed refund straight away been waiting nearly a month so great service on the webchat however I note similar comments from a lot of people here- shouldn t have to raise webchat to get refund processed the company should stick to their SLAs
K

Received faulty items paid next day

Received faulty items paid next day delivery because I have a holiday coming up on the Monday got in contact with them done a return they said they would not send my items out till Monday even though I keep telling them that I ve paid for next day delivery They refunded me 1 75 and thought that that would be enoughI m still doing the return however I m not in a rush to send it back as they re not willing to help me out and send me the items they were so faulty I m surprised I even got sent out

About Missguided

Discover the world of Missguided. Online shopping re-imagined for the modern woman. Sign up for 10% off. 

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Missguided is a leading UK-based online fashion retailer specialising in trend-driven, affordable, and bold clothing, footwear, and accessories. It targets a young, confident audience with a vast, frequently updated collection that captures the latest catwalk and street-style trends, empowering individuals to express their unique personality through fashion.

Missguided offers an extensive product catalogue. Key categories include Women's Clothing (from essentials to partywear), Footwear (trainers to heels), Accessories (bags, jewellery), dedicated Curve & Tall collections for inclusive sizing, and a curated Beauty range of makeup and products.

Missguided's brand identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and imagery feature vibrant colours and bold patterns, encouraging self-expression, confidence, and a fearless approach to personal style.

The Missguided website is designed for a seamless, engaging experience with a clean, visual layout. Key features include dynamic 'New In' and trend edits, robust search and filter options, inspirational content like lookbooks and style guides, and a fully mobile-optimised, responsive design for shopping on any device.

Missguided offers various delivery options, including standard and express shipping within the UK and internationally. The company has a clear returns policy, typically providing a window for customers to return items for a refund or exchange. Details are available on the website.

Related Companies

View All
1
Missguidedus
0.00 (0) · missguidedus.com
2
Veromoda
3.56 (139) · veromoda.com
3
Only
3.56 (139) · only.com

About Missguided

Missguided: Bold Fashion for the Fearless

Missguided.co.uk is a leading online fashion retailer based in the United Kingdom, renowned for its trend-driven, affordable, and bold clothing and accessories. The brand has carved a significant niche in the fast-fashion market by targeting a young, confident, and style-conscious audience. Its core philosophy revolves around empowering individuals to express their unique personalities through fashion, offering a vast and frequently updated collection that captures the latest catwalk and street-style trends.

Product Range and Brand Identity

The website showcases an extensive product catalogue designed to cater to every aspect of a modern wardrobe. Key categories include:

  • Women's Clothing:A comprehensive selection featuring everything from everyday essentials like jeans and tops to statement partywear, outerwear, and loungewear.
  • Footwear:A diverse range of shoes, from comfortable trainers and sandals to daring heels and boots.
  • Accessories:An array of items to complete any look, including bags, jewellery, belts, and hair accessories.
  • Curve & Tall:Dedicated collections that offer inclusive sizing, ensuring a wider range of customers can access the latest styles.
  • Beauty:A curated edit of makeup and beauty products, allowing shoppers to create a head-to-toe look.

Missguided's identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and website imagery often feature vibrant colors, bold patterns, and styles that encourage self-expression and confidence.

Website Experience and User Journey

The Missguided website is designed for a seamless and engaging shopping experience. It features a clean, visually-driven layout with high-quality imagery and easy navigation. Key functionalities enhance user convenience:

  • Trend-Focused Curation:The homepage is dynamically updated with "New In" items, weekly trend edits, and themed collections, keeping content fresh and relevant.
  • Effective Filtering:Robust search and filter options allow customers to narrow selections by size, color, price, and style with ease.
  • Inspirational Content:The site often includes lookbooks, style guides, and blog-style content to provide fashion inspiration and styling ideas.
  • Mobile-Optimised:Recognising its core demographic's shopping habits, the website offers a fully responsive design for a smooth experience on smartphones and tablets.

Customer Considerations and Services

Missguided operates on a direct-to-consumer e-commerce model, which helps maintain competitive pricing. The brand supports its customers with several key services:

  • Delivery Options:Various delivery services are available, including standard and express shipping within the UK and internationally.
  • Returns Policy:A clear returns policy is in place, typically offering a window for customers to return items for a refund or exchange.
  • Student Discount:A permanent student discount is offered, aligning with the brand's target audience and fostering loyalty.
  • Missguided Premier:A subscription-based loyalty program that provides benefits like unlimited next-day delivery for a fixed annual fee.

Market Position and Summary

Positioned firmly within the competitive fast-fashion sector, Missguided.co.uk stands out through its distinctive brand voice, rapid trend adaptation, and focus on daring, youthful style. It successfully translates high-fashion influences into accessible pieces, making it a go-to destination for shoppers seeking to refresh their wardrobe with the latest looks without a hefty price tag. The website serves as the central hub for this experience, effectively blending e-commerce functionality with aspirational fashion content to engage its community of "Missguided" individuals.