Missguided Reviews

MISSGUIDED: Explore Women's Clothing & Fashion

missguided.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers report consistently positive experiences with Missguided's customer service, highlighting quick, helpful, and efficient live chat support. Conversely, multiple recurring complaints focus on expensive delivery and return fees, as well as issues with refunds not being processed promptly. Product quality is generally viewed as good, though some negative feedback exists regarding item accuracy and sizing. The delivery speed has shown mixed results, with some customers experiencing delays while others receive next-day service.

What customers love
  • Great customer service
  • Good product quality
  • Helpful live chat
Common concerns
  • Costly returns
  • High shipping fees
  • Faulty items

Last updated 5 days ago

S

Bought lots of items in L size and

Bought lots of items in L size and later got same size and wouldn t fit but Missguided wouldn t allow me return on website but rather manual and I was charged 11 for postage Horrible customer experience Never buying from them
B

I ordered nearly 80 worth of clothes

I ordered nearly 80 worth of clothes and my parcel got stolen and weeks later I still haven t gotten a refund or replacement I then got a second order to repurchase those items and Evri lost it at their depot Again no replacement or refund and I ve been going in circles with the customer care people Not worth the hassle
H

Unable to change cancel order

Placed an order and realised I had my old address for delivery Went on chatbox and sent email to change order and they are unable to help Then emailed again to cancel and they are unable to as it has been processed even though I made contact straight away Unable to get through to Missguided on a telephone number Extremely poor customer service and will not shop there again
E

Order not as described returned 3 weeks ago yet still no refund

Appalling service from start to finish ordered a white blazer a cream one arrived I asked for a prepaid label to return it as it not as described this took two weeks I asked for reimbursement for the delivery cost and was told I couldn t have one as I took too long to return it - yet I returned it the same day as i received the label I will never order from this company again
J

Shambles

Used to be an avid misguided fan but no longer- the company is an absolute disaster 4 99 to order and 4 99 to return even when one of the items arrived faulty with all the stitching coming undone Customer service especially Bandile are unhelpful take 34 minutes to process a simple request how hard is it to generate a returns label and jaut end the chat as soon as they don t want to honour your request I would never order again Beware before you buy as by the looks of the reviews most people never get any money back either
F

No wonder you ve gone under

No wonder you ve gone under The worst customer service I have possibly ever had 2 weeks I ve been waiting for a return label and no one is able to send me one even though you ve charged me for it Your service and ability to help customers is beyond a joke - and I never like to complain Just appalling
K

Have paid for a returns label

Have paid for a returns label Still waiting for the label to return 5 days later Unable to contacts the company by phone no answer emails no reply messenger and the char is automated Terrible
E

Do not order from these guys

Do not order from these guys - it s a scam Not only do they charge you for delivery they also charge you for UK based returns - and this isn t clearly advertised when you order For an online delivery service this is really poor - I don t know another predominantly online clothes company that does this Additionally the clothes do not match the pictures on the site The only conclusion is they know what they are doing and are fooling people out of money
D

Deserve to be out of business

Since they went into administration their products are even worse quality than before even their premium range stuff and they won t refund you if something doesn t arrive telling you to claim with your credit card Awful They deserve to be out of business altogether
M

Scamming company that don t refund Do not shop here

I would give this 0 stars if it was possible I am still waiting for a refund after I returned a faulty item 1 month ago Customer service is terrible I have escalated this to financial ombudsman as the company are scammers who definitely withhold money and pretend they don t know otherwise They also scam you by making you pay for your return and then never refund

About Missguided

Discover the world of Missguided. Online shopping re-imagined for the modern woman. Sign up for 10% off. 

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Missguided is a leading UK-based online fashion retailer specialising in trend-driven, affordable, and bold clothing, footwear, and accessories. It targets a young, confident audience with a vast, frequently updated collection that captures the latest catwalk and street-style trends, empowering individuals to express their unique personality through fashion.

Missguided offers an extensive product catalogue. Key categories include Women's Clothing (from essentials to partywear), Footwear (trainers to heels), Accessories (bags, jewellery), dedicated Curve & Tall collections for inclusive sizing, and a curated Beauty range of makeup and products.

Missguided's brand identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and imagery feature vibrant colours and bold patterns, encouraging self-expression, confidence, and a fearless approach to personal style.

The Missguided website is designed for a seamless, engaging experience with a clean, visual layout. Key features include dynamic 'New In' and trend edits, robust search and filter options, inspirational content like lookbooks and style guides, and a fully mobile-optimised, responsive design for shopping on any device.

Missguided offers various delivery options, including standard and express shipping within the UK and internationally. The company has a clear returns policy, typically providing a window for customers to return items for a refund or exchange. Details are available on the website.

Related Companies

View All
1
Missguidedus
0.00 (0) · missguidedus.com
2
Veromoda
3.56 (139) · veromoda.com
3
Only
3.56 (139) · only.com

About Missguided

Missguided: Bold Fashion for the Fearless

Missguided.co.uk is a leading online fashion retailer based in the United Kingdom, renowned for its trend-driven, affordable, and bold clothing and accessories. The brand has carved a significant niche in the fast-fashion market by targeting a young, confident, and style-conscious audience. Its core philosophy revolves around empowering individuals to express their unique personalities through fashion, offering a vast and frequently updated collection that captures the latest catwalk and street-style trends.

Product Range and Brand Identity

The website showcases an extensive product catalogue designed to cater to every aspect of a modern wardrobe. Key categories include:

  • Women's Clothing:A comprehensive selection featuring everything from everyday essentials like jeans and tops to statement partywear, outerwear, and loungewear.
  • Footwear:A diverse range of shoes, from comfortable trainers and sandals to daring heels and boots.
  • Accessories:An array of items to complete any look, including bags, jewellery, belts, and hair accessories.
  • Curve & Tall:Dedicated collections that offer inclusive sizing, ensuring a wider range of customers can access the latest styles.
  • Beauty:A curated edit of makeup and beauty products, allowing shoppers to create a head-to-toe look.

Missguided's identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and website imagery often feature vibrant colors, bold patterns, and styles that encourage self-expression and confidence.

Website Experience and User Journey

The Missguided website is designed for a seamless and engaging shopping experience. It features a clean, visually-driven layout with high-quality imagery and easy navigation. Key functionalities enhance user convenience:

  • Trend-Focused Curation:The homepage is dynamically updated with "New In" items, weekly trend edits, and themed collections, keeping content fresh and relevant.
  • Effective Filtering:Robust search and filter options allow customers to narrow selections by size, color, price, and style with ease.
  • Inspirational Content:The site often includes lookbooks, style guides, and blog-style content to provide fashion inspiration and styling ideas.
  • Mobile-Optimised:Recognising its core demographic's shopping habits, the website offers a fully responsive design for a smooth experience on smartphones and tablets.

Customer Considerations and Services

Missguided operates on a direct-to-consumer e-commerce model, which helps maintain competitive pricing. The brand supports its customers with several key services:

  • Delivery Options:Various delivery services are available, including standard and express shipping within the UK and internationally.
  • Returns Policy:A clear returns policy is in place, typically offering a window for customers to return items for a refund or exchange.
  • Student Discount:A permanent student discount is offered, aligning with the brand's target audience and fostering loyalty.
  • Missguided Premier:A subscription-based loyalty program that provides benefits like unlimited next-day delivery for a fixed annual fee.

Market Position and Summary

Positioned firmly within the competitive fast-fashion sector, Missguided.co.uk stands out through its distinctive brand voice, rapid trend adaptation, and focus on daring, youthful style. It successfully translates high-fashion influences into accessible pieces, making it a go-to destination for shoppers seeking to refresh their wardrobe with the latest looks without a hefty price tag. The website serves as the central hub for this experience, effectively blending e-commerce functionality with aspirational fashion content to engage its community of "Missguided" individuals.