Missguided Reviews

MISSGUIDED: Explore Women's Clothing & Fashion

missguided.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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AI Review Summary Based on 140 reviews

Customers report consistently positive experiences with Missguided's customer service, highlighting quick, helpful, and efficient live chat support. Conversely, multiple recurring complaints focus on expensive delivery and return fees, as well as issues with refunds not being processed promptly. Product quality is generally viewed as good, though some negative feedback exists regarding item accuracy and sizing. The delivery speed has shown mixed results, with some customers experiencing delays while others receive next-day service.

What customers love
  • Great customer service
  • Good product quality
  • Helpful live chat
Common concerns
  • Costly returns
  • High shipping fees
  • Faulty items

Last updated 5 days ago

K

Items were ok but had issues with

Items were ok but had issues with delivery not at all happy
C

After being a long standing customer

After being a long standing customer who has remained loyal to Missguided I am appalled by the late notice and the fact that I am not entitled for my refund which cost me 58 99 for my co-ord set which was only mentioned to me a few days ago due to the changes to their ownership which to be quite honest that is not my responsibility I will be making a claim and will be speaking to further advisors regarding this I have also tried a numerous of times trying to contact your team via the website but it stated Under Maintenance during the time that you were making these changes and I was not once told until the 3rd of July that I am not entitled for a refund as the ownership has changed when I was told this will be processed I received an email by Serena explaining to me in a polite way that orders before or on the 30th of May they are still being processed and this was at the beginning of June I have all the evidence on my phone which is clearly indicating I will either get my item that I paid for or assuming a refund as this is the norm I would like further ID information please so I can make a claim and I will be speaking to further advisors as mentioned above if I do not receive a refund which is only fair as I was led on to believe I would get my items especially if I have paid for my outfit to wear for a special occasion Sadly this does mean you have lost a long standing customer if this is not resolved fairly and also a bad reputation to your business that has been took over by Frasers Group
S

I bought a pair of jeans in my size and

I bought a pair of jeans in my size and they barely fit over my thighs Very poor quality zip too They don t do free returns Absolute rip off
S

Shipping costs are far too much

Shipping costs are far too much 14 99 and still didn t receive my nieces clothes for 7 working days even though I paid for express shipping
C

Used to love Missguided

Used to love Missguided but since they were taken over I find the quality and choice of clothing has gone downhill
A

No customer care agent available Not possible to return items

Haven t been able to contact any customer care agent for the past few weeks I wanted to return two items and the websites are broken I can t return items or request a refund I messaged on Instagram just to reach someone and nothing There s no service Super weird since it s a verified company I did receive my order though The quality is not too good it s a hit or miss I only ordered one other time from this company and the first time they lost my order too It s unfortunate because I love what they have to offer but it s too much of a gamble I won t shop from this company anymore sadly
M

Clothing is NOT true to size

Ordered clothes in the 80 off sale ordered everything in an 18 as the website reviews state the clothes are true to size one piece of clothing size 18 would probably fit a 14 The other fit me completely fine but was still pretty baggy and the other barely fit me Absolutely disgusting and such a confidence knocker for people
P

X2 faulty bottles

Having bought my daughter a bottle of the 80ml chill babe perfume just before Christmas after smelling it and how nice it was I bought myself the exact same one as she wasn t happy with me pinching hers lol however mine went first and is faulty and won t work and then hers has done exactly the same We are both gutted as now got a oerfume we can t use Any ideas how you contact customer services
S

icl i m not ordering for them again

the quality is good but their sizing is soo badd i m 4 11 and ordered 2XS WHYY DID IT FIT MY OLDER SISTERRR ALSOOO THEY CHARGE 5 FOR DELIVERY N RETURNSSS
A

Love the clothes but hate the website

Love the clothes but hate the website Pictures are so small and awful quality can t even see what I m buying Wish it was more like Asos with clear imagery

About Missguided

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Frequently Asked Questions

Missguided is a leading UK-based online fashion retailer specialising in trend-driven, affordable, and bold clothing, footwear, and accessories. It targets a young, confident audience with a vast, frequently updated collection that captures the latest catwalk and street-style trends, empowering individuals to express their unique personality through fashion.

Missguided offers an extensive product catalogue. Key categories include Women's Clothing (from essentials to partywear), Footwear (trainers to heels), Accessories (bags, jewellery), dedicated Curve & Tall collections for inclusive sizing, and a curated Beauty range of makeup and products.

Missguided's brand identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and imagery feature vibrant colours and bold patterns, encouraging self-expression, confidence, and a fearless approach to personal style.

The Missguided website is designed for a seamless, engaging experience with a clean, visual layout. Key features include dynamic 'New In' and trend edits, robust search and filter options, inspirational content like lookbooks and style guides, and a fully mobile-optimised, responsive design for shopping on any device.

Missguided offers various delivery options, including standard and express shipping within the UK and internationally. The company has a clear returns policy, typically providing a window for customers to return items for a refund or exchange. Details are available on the website.

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About Missguided

Missguided: Bold Fashion for the Fearless

Missguided.co.uk is a leading online fashion retailer based in the United Kingdom, renowned for its trend-driven, affordable, and bold clothing and accessories. The brand has carved a significant niche in the fast-fashion market by targeting a young, confident, and style-conscious audience. Its core philosophy revolves around empowering individuals to express their unique personalities through fashion, offering a vast and frequently updated collection that captures the latest catwalk and street-style trends.

Product Range and Brand Identity

The website showcases an extensive product catalogue designed to cater to every aspect of a modern wardrobe. Key categories include:

  • Women's Clothing:A comprehensive selection featuring everything from everyday essentials like jeans and tops to statement partywear, outerwear, and loungewear.
  • Footwear:A diverse range of shoes, from comfortable trainers and sandals to daring heels and boots.
  • Accessories:An array of items to complete any look, including bags, jewellery, belts, and hair accessories.
  • Curve & Tall:Dedicated collections that offer inclusive sizing, ensuring a wider range of customers can access the latest styles.
  • Beauty:A curated edit of makeup and beauty products, allowing shoppers to create a head-to-toe look.

Missguided's identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and website imagery often feature vibrant colors, bold patterns, and styles that encourage self-expression and confidence.

Website Experience and User Journey

The Missguided website is designed for a seamless and engaging shopping experience. It features a clean, visually-driven layout with high-quality imagery and easy navigation. Key functionalities enhance user convenience:

  • Trend-Focused Curation:The homepage is dynamically updated with "New In" items, weekly trend edits, and themed collections, keeping content fresh and relevant.
  • Effective Filtering:Robust search and filter options allow customers to narrow selections by size, color, price, and style with ease.
  • Inspirational Content:The site often includes lookbooks, style guides, and blog-style content to provide fashion inspiration and styling ideas.
  • Mobile-Optimised:Recognising its core demographic's shopping habits, the website offers a fully responsive design for a smooth experience on smartphones and tablets.

Customer Considerations and Services

Missguided operates on a direct-to-consumer e-commerce model, which helps maintain competitive pricing. The brand supports its customers with several key services:

  • Delivery Options:Various delivery services are available, including standard and express shipping within the UK and internationally.
  • Returns Policy:A clear returns policy is in place, typically offering a window for customers to return items for a refund or exchange.
  • Student Discount:A permanent student discount is offered, aligning with the brand's target audience and fostering loyalty.
  • Missguided Premier:A subscription-based loyalty program that provides benefits like unlimited next-day delivery for a fixed annual fee.

Market Position and Summary

Positioned firmly within the competitive fast-fashion sector, Missguided.co.uk stands out through its distinctive brand voice, rapid trend adaptation, and focus on daring, youthful style. It successfully translates high-fashion influences into accessible pieces, making it a go-to destination for shoppers seeking to refresh their wardrobe with the latest looks without a hefty price tag. The website serves as the central hub for this experience, effectively blending e-commerce functionality with aspirational fashion content to engage its community of "Missguided" individuals.