Modells Reviews

The worst experience ever- not

The worst experience ever- not surprised they have filed for bankruptcy I ordered 1 item in late November- as soon as I ordered it my credit card was charged I emailed customer service after 3 weeks of not receiving the item- in which I got a quick response They are looking into it After several days I never heard back from them so I sent several more emails Never received anymore communication So this past Monday I called- they were checking and would send me an update Today- 12-22- 3 days before Christmas- I demanded an answer before I would end my call- found out they do not have my item in stock- my thinking is they never had it in stock This was obviously a Christmas present- so now I have to find something else- they should have been transparent 2 weeks ago I m suppose to be refunded- we will see

Never again

Never again I wish a had seen the reviews before wasting a 1000 with this fraud company They never call back same person every time you call them different answer Trying with my bank to dispute the charges now Don t fall for their scam and bad practices

This company is despicable and I am

This company is despicable and I am pissed I ordered a portable treadmill online through Facebook on March 8 and got the FedEx tracking number right away However there is no record that FedEx has it I asked for a refund and they refused saying it has been shipped I ve emailed numerous times to locate its whereabouts and keep getting the same answer They will escalate it I ve called twice this week only to be told the same thing It is two months now with no treadmill and no refund Basically I just gave someone 700 00 of my hard-earned money My next step is going to be getting a lawyer I DO NOT recommend this company Please do not give them your business You will regret it

Thieves Plain and simple Don t order you will lose your money

Placed an order for a piece of cardio equipment that was 533 a week ago Emailed them asking when it would be shipped was told within 5 to 7 days Just got an email today that THEY are canceling the order because THEY cannot fulfill it and they are only issuing me a store credit for 533 I didn t cancel the item they did I have paid for this item in full and am now out the money I dont want a store credit I want a refund to my original payment method I didn t break any agreement they couldn t fulfill the order Im livid Now I cant afford to go elsewhere and also don t have the equipment I placed an order for Im not dropping this and am thinking of calling the news station about it

I bought 2 items

I bought 2 items One was delivered but the other one wasn t i demanded a refund but they tried to convince me it would still be shipped I talked to about 8 different customer service reps that spoke slow English Once i started demanding a refund is took about 7 weeks to finally get They did eventually refund but i was thinking i got took They always want to escalate the matter and will give you a response in 48 hours i only received a call back once out of about 50 60 messages I would never do business again with them

AWFUL COMPANY

AWFUL COMPANY Completely screwed us over on a return order Also watch your bank account because even after you cancel their subscription they continue to charge you

DO NOT ORDER FROM HERE

I ordered two 25 pound Olympic plates online and instead was sent one 45 pound plate I contacted the company and asked if they could send my correct order before I return the 45 pound plate and they told me they wouldn t send me my correct order until I mailed back the incorrect plate I received horrible customer service and have been emailing back and forth for over a month and have received virtually no help with my situation Im not dragging a 45 pound weight to the post office because of a mistake they made To make it even better the return label they sent me is only for 25 pounds so I would not even be able to use it anyway DO NOT ORDER FROM HERE

AWFUL COMPANY

AWFUL COMPANY I ordered two items got 1 2 of them on time and the last item a 100 baseball jersey never arrived After 5 weeks had passed I called them and spoke to about 20 different customer service representatives that all told me the same thing We ll send you and update in 48 hours After about two months had passed I finally got a hold of a manger who was able cancelled my order and told me a refund was going to be issued to my account within 15 business days It has been two months now and it is safe to say I am never getting my money back Avoid doing business with this company because they will try to scam you