Moduleexperts Reviews

pure garbage company

pure garbage company will hang up on you worst customer service i have ever expeirenced will start off telling you a low price then you send it in and of course its bad so now its 1000 get it back works for 20 miles quits and wouildnt you know it warranty isnt valid because i didnt jump through the 100 hoops they have set up so they never warranty anything stay away or this will be your expeirence to

paid for repair of abs module after 33 days part was returned not fixed for partial return credit

paid for repair of abs module shipped to company september 17th company stated abs module not repairable offered replacement for 499 that I approved immediately checked for status or tracking no answer to email or from technicians secretary was nice after 33 days of my customer not having a running vehicle my part is shipped back not fixed with no explanation or paper work Cost me 48 shipping company gave partial refund so that cost me another 125 and lost a customer over this deal Will not use or recommend this company

Horrible customer service

Originally they gave us a price to repair a dodge PCM with a lifetime warranty after having the PCM for almost a month Andy called to let me know they can not give us anything except a 90 day warranty for the same price gave the ok after talking to the customer Another 3 weeks go by and I recieved an VM from Andy saying they cannot repair and is sending it back Called Andy multiple times to find out why it cant be repaired how much the refund is etc so I can give this information to my customer who has been out a vehcile close to two months now I was hung up on every time just transfering me to Customer service who also could not give me any answers We will never use this company again

Unbelievably rude

I enquired about purchasing a refurbished part or having mine repaired giving Ford part numbers I was told by an internet sales associate that I need the real parts numbers that are on the units Not Ford dealer numbers I m not sure what a dealer number would be but I confirmed that the numbers I gave were Ford part numbers The response to that was Stop wasting my time

What an absolute joke this company is

What an absolute joke this company is I would ask any customer who has a problem with module experts to file a complaint with the federal trade commission I did and I hope if enough people report them they will get shut down and save future people from being screwed I lost 1400 my ecu is from a diesel truck so more expensive I plan on filing a police report but I m not sure if it will help me recover my money or my ecu It s been almost a month and I still have no idea when or if my module is going to be returned I wish I had read some reviews before choosing this place

Sent in an ECU for repair

Sent in an ECU for repair They said they can t fix it due to lack of available parts but they will still charge me 130 for their testing portion So I paid 130 to find out this shop can t fix my problem

Complete trash customer service

Complete trash customer service If you have something they do not have or fool with they just hang up the phone Guy by the name of Mark POS business Do research before calling companies you have never dealt with before

I want to start by saying I ve been in

I want to start by saying I ve been in business for over 20 yrs and I ve never treated anyone like I was treated 1st call about my inquiry on an ECM I got hung up on 2nd call yes I called back they actually cussed me out on the the phone the exact words were I m not fixing that piece of s t then again hung the phone up What the hell I m not going to drop this especially now seeing all of the negative reviews and I also filed a BBB complaint I promise I won t drop this If business owners want to keep business in America then start acting and treating people like you care without people you have no business