Moneris Reviews

Headache since beginning

Headache since beginning Avoid Moneris people Lack of customer service I don t think they re trained well for what they are doing

This company has been holding our money

This company has been holding our money from our small business for over a month I call every day and they can t figure out what s going on They told me I own them money To the account isn t open yet We ve been with them for over 5 years My rent is due and my employees are now quiting cuz moneris is holding our small business money Do not go with this company No one can afford not getting the money from there business for over a month

I own a gym in Campbell River

I own a gym in Campbell River BC and was a Moneris customer for over 6 1 2 years They held back over 7 000 of our money at the outset and would not negotiate on that term My wife was fed up with their outrageous rates so we recently decided to go with First Data who also provided us with a more convenient to use POS machine Moneris was very difficult to deal with when we went to cancel Now they are saying that they will not review the refund of the 7 000 plus they originally held back until Dec-2022 - we are at Sep-2022 This is an unconsciounable way to deal with a client and certainly not a way to potentially win back our business There is something very wrong with a system that allows these types of companies to get away with this kind of business practice Based on my experience I have nothing good to say about Moneris and would never recommend them to another business owner

Absolutely terrible customer service

Absolutely terrible customer service I have a very similar story to others in reviews We had to get a new POS machine as our old one broke This was discussed with Moneris We received our new POS after it was sent to the wrong place This error cost us thousands of dollars No accountability for this mistake Then no one ever informed us the old broken POS had to be returned They have been charging us for two machines for a year Again no accountability for not informing us about the need to return Instead they blame us and said we should have known Unwilling to compensate us for any of the money they ve been overcharging Also have been charging us for gift card services that we don t use and they were informed months and months ago Again no responsibility for this error A multi million dollar company ripping off small businesses They should be ashamed

Awful POS Company

Awful payment services company that takes and holds money from businesses without their consent Owned by Bank of Montreal and RBC service fees are high Payment technology equipment and products are dreadfully inadequate The credit debit terminal machines I rented from them would continually break down interrupting business and money coming in as nobody really carries cash these days Service technicians would not arrive until next day or 24 hours later at the very least This frustration dealing with Moneris as a business owner was equivalent to being impacted by Covid years before the actual Covid pandemic ever existed I switched over to TD Merchant

please be away from this 100 cheating

please be away from this 100 cheating company they send me 1 new device and use to send label and pick up or i send them bag the extra machine I called many time to send me label and send some one to pick up those machine they newer send me any label and never pick it up there old and another Machin that I didn t like I check it last time they charge me about aa year for 3 machine that I never used them cause I have small business and I have just 1 device I called again today and they say different story and always changing there mind before they said yea when we don t send you label we have to return back your money and we try now again they change it and just about 10 min ago lady told me no we don t return your money it is cheating clearly

I am experiencing issues with payment

I am experiencing issues with payment on your website I receive these messages Please enter a valid card number The number provided appears to be invalid My credit card is valid but the issue persists

The worst company ever that I dealt

The worst company ever that I dealt with and it has the worst customer service Numerous time when I was on the phone with them they would say I would transfer to someone else and the other person would never pick up their phone Plus when I cancelled my business with them they asked return their terminals I did return the terminal intact but they charged me four separate times I called them to explain the reason they just excused different things and did not refund me at all Will never recommend Moneris to anyone