Motorhomeescapes Reviews

BEWARE Some consumer rights are not applicable to motor home hire Non refundable deposit - stated on their TandCs including consumer rights of 14 day cooling down period - this appears to be absolute even if it feels unfair I ve learnt this the hard way Yes I confirmed I am happy to accept the non refundable deposit situation This was based on the information on their website My husband and I had booked this van based on the NC 500 We had helpful advise with choosing the right Van for our needs Which left us really excited about our holiday for August At no point on the phone or through our emails was I STRONGLY advised against taking the route Three days after booking we received an email from Motorhome escapes expressing that they STRONGLY advise that this route is not taken due to it s unsuitablabily for a camper vans and during this busy period The route is what we booked it for understanding the situation and not wanting to explore areas we ve done before we asked to cancel and as they STRONGLY ADVISED we thought they may consider a giving us a refund especially as it was only 6 days after booking and 3 days since they sent their email Also to note It doesn t state that it is STRONGLY ADVISED to not take this route on their website we wouldn t have booked it had we have understood this before I asked as a good will gesture as it s not stated on the website and we hadn t been informed beforehand could we have a refund Again the answer is no They STRONGLY ADVISED and have not said you cannot do the NC500 I STRONGLY ADVISE this particular company to flag that the route is STRONGLY ADVISED against before allowing the customer to part with money this way the customer doesn t feel let down or have reason not to not trust you Transparency is key it does not feel that you have been fully transparent with me which is why I requested the refund Informing me after I have paid is not transparency If this was a situation where it was unavoidable I would have understood such as short notice or road closures - but there were a number of occasions I could have been told before parting with money Instead I received emails such as book before you miss out adding additional pressure to book quickly

Called in over bank holiday weekend looking to buy a motorhome I asked if I could look at the motorhomes for sale but was told that I could only view vehicles if I had made an appointment there were no other customers there so they were not run off their feet really sorry I bothered the man who dismissed me like I had done something wrong I will not be back to bother him again

Terrible We had an accident in the van not our fault We brought it back immediately and cut our holiday short We obviously agreed to pay the damage costs They have taken 1000 s from my credit card I have asked numerous times for receipts invoices for proof of costs as they are excessive I have emailed and called but nothing back Do not touch this company

AVOID AVOID AVOID Terrible service from start to finish Returned the van a bit late due to a family issue and the pressure I was put under was immense Trying to tell me they had a customer waiting for it at 1pm when pick up isn t till 3pm on there website a day emails They then proceeded to go round the van pointing things out that were wrong with it and we hadn t even used them They gave us no chemical for the toilet so didn t use it and accused us of leaving it dirty Just a cheap money making scheme Will never hire from this company again

We hired a motorhome from Motorhome Escapes for a special family trip with my elderly and disabled nana and the experience was nothing short of a nightmare 1 Grey Waste Pipe Was Faulty on Day 1Within hours of our trip starting we discovered the grey water waste pipe was leaking badly meaning we couldn t use the shower or sink for the entire holiday This was a huge issue as we had booked a premium motorhome specifically for the on-board shower due to accessibility needs When we contacted their technician we were told to buy duct tape and fix it ourselves That s the level of support we received on a premium hire 2 Motorhome Advertised as Having a TV It Didn tThe vehicle was advertised with a TV which we relied on for our grandmother while we were out On collection we were simply told it s not been fitted yet the vehicle is too new So why advertise it This is blatant false advertising 3 We Were Given a Bent Boot Key That SnappedAbout an hour into our journey a warning light came on When we tried to open the boot the bent key snapped We were stuck waiting over an hour for someone to come out and let us in It was clear the key was already damaged and should never have been handed over to us in that state 4 No Proper Handover or InstructionsWe were shown very little at pickup we weren t told how to work the seats electrics or even how to turn the water system on One of their own staff later admitted to us that the handover was incomplete and that the employee needed more training We had to make multiple calls during the trip just to figure out how basic things worked 5 Lack of Basic Items in a Premium MotorhomeFor a top-tier rental it lacked basic items no step to help get in no coffee mugs no sieve no mop it rains a lot in Scotland floors get dirty fast and the kitchen utensils were cheap and mismatched 6 The Managers Ignored All Emails Until a Credit Card Dispute Was RaisedAfter returning the vehicle we sent several emails detailing all of the above Motorhome Escapes ignored every one of them It was only when we raised a dispute with AMEX that we finally got a response and even then they tried to claim we had caused the damage to the waste pipe which is odd given they refunded our full deposit if we d damaged it they would ve kept it We have evidence and time-stamped photos and I ve now taken legal advice confirming they ve likely breached multiple consumer laws including the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations Motorhome Escapes do not care about customer service or accountability They mislead misadvertise and ignore complaints until financial pressure is applied They also lie through their teeth to avoid refunding Do yourself a favour and go elsewhere This company ruined a holiday that was supposed to be a special and accessible trip for a vulnerable family member

We hired a motorhome from Motorhome Escapes for a special family trip with my elderly and disabled nana and the experience was nothing short of a nightmare 1 Grey Waste Pipe Was Faulty on Day 1Within hours of our trip starting we discovered the grey water waste pipe was leaking badly meaning we couldn t use the shower or sink for the entire holiday This was a huge issue as we had booked a premium motorhome specifically for the on-board shower due to accessibility needs When we contacted their technician we were told to buy duct tape and fix it ourselves That s the level of support we received on a premium hire 2 Motorhome Advertised as Having a TV It Didn tThe vehicle was advertised with a TV which we relied on for our grandmother while we were out On collection we were simply told it s not been fitted yet the vehicle is too new So why advertise it This is blatant false advertising 3 We Were Given a Bent Boot Key That SnappedAbout an hour into our journey a warning light came on When we tried to open the boot the bent key snapped We were stuck waiting over an hour for someone to come out and let us in It was clear the key was already damaged and should never have been handed over to us in that state 4 No Proper Handover or InstructionsWe were shown very little at pickup we weren t told how to work the seats electrics or even how to turn the water system on One of their own staff later admitted to us that the handover was incomplete and that the employee needed more training We had to make multiple calls during the trip just to figure out how basic things worked 5 Lack of Basic Items in a Premium MotorhomeFor a top-tier rental it lacked basic items no step to help get in no coffee mugs no sieve no mop it rains a lot in Scotland floors get dirty fast and the kitchen utensils were cheap and mismatched 6 The Managers Ignored All Emails Until a Credit Card Dispute Was RaisedAfter returning the vehicle we sent several emails detailing all of the above Motorhome Escapes ignored every one of them It was only when we raised a dispute with AMEX that we finally got a response and even then they tried to claim we had caused the damage to the waste pipe which is odd given they refunded our full deposit if we d damaged it they would ve kept it We have evidence and time-stamped photos and I ve now taken legal advice confirming they ve likely breached multiple consumer laws including the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations Motorhome Escapes do not care about customer service or accountability They mislead misadvertise and ignore complaints until financial pressure is applied They also lie through their teeth to avoid refunding Do yourself a favour and go elsewhere This company ruined a holiday that was supposed to be a special and accessible trip for a vulnerable family member