Mototom Reviews

HORRENDOUS COMPANY AVOID

Horrendous experience using this dealership No customer service skills very poor communication After buying our car we realised on the journey home that it was making noises etc contacting the dealer he told us to go to a garage and let him know We did this and the car was estimated at needing 4 000 of work The company were informed that we d either like them to fix it as we presumed when buying the car there were not any issues especially not to this extent or return the car for a refund A lot of things were wrong with the car it s self the dealer wouldn t expect he had sold the car in this condition After a very long winded unprofessional and difficult dispute we arranged via the finance company helping that they would collect the car This whole process took 3 months considering we had informed straight away within 2 hours of purchasing the car that we had realised issues they were still no compliant with us We had a very long an stressful process which was frustrating and never once did the dealer apologise or try anything to make things easier We also realised when looking through everything that the cars service apparently done 1 day prior to purchase was also fraudulent as the garage who inspected said there s no way that a service with these parts etc was carried out They knew nothing of the rights or regulations or anything regarding consumer rights with returning faulty goods My opinion is this dealership is not what they would make out to be are 1000 in it just for the profit they can make Since them collecting the car we have received a fine for the car from driving in a certain area which is over 100 miles from our home we are currently disputing this as the dealer hasn t changed the logbook No invoice of return no customer service an absolute shambles of a company AVOID AT ALL COSTS

Avoid at all costs

Do not buy a car from here Got a car on finance July 2022 3 weeks in the car started having coolant problems so my garage fixed under the warranty then found out it was the cylinder head so they ended up taking it back to there garage as it was to expensive to fix at my garage under the warranty they could do it cheaper so another month without my car Then problem after problem oil in the coolant system and different things tried too get it sorted and then found out the cylinder head was still faulty They never even bothered doing it Failed the mot Eventually after a fight with the finance company and going to the Financial ombudsman the finance company took the car back but the garage Mototom got away with it They just lie from the very beginning dont trust them trust me ive had experience

Avoid at all costs

Purchased a van from this company that went into lymph mode within a couple of weeks has been in and out of a garage with issues for months now costing us nearly 5000 Van came with paperwork for work that apparantly was carried out however wr have had to pay for the same issues full dpf replacement which apparantly was done that year on a van that s only done 40k miles 4 new injectors also had been an absolutely Liberty from the beginning we have now started court proceedings Absolute shambles avoid at all costs

AVOID AVOID at all costs absolute CON

AVOID AVOID at all costs absolute CON MEN all nice until you have any problems or you change your mind on a vehicle be warned ppl

Avoid

Useless at returning calls They Twice promised to do a WhatsApp video but failed to do so this went on all day me chasing them I had to send a text at some point because of their failure to return my calls or video requests At the end of the day a received a text say Sorry sold van just now Having read the other bad reviews I expect some made up story I reckon I dodged a bullet

Wish I could turn back the clock and

Wish I could turn back the clock and have never dealt with this joke of a dealer Over the last 6 months the vehicle purchased has been off the road 80 of the time due to engine repair addblue problems and DPF issues Problems started 10 days after purchase and the incompetence of the dealer made any sort of resolution drag on and on The vehicles look great in the pictures and the price is inviting but be aware you get what you pay for with these jokers

Avoid these guys at all costs

My wife bought a van from these guys that she thought was a reputable company 5 months later and 2500 pounds down due to bodgit maintenance work done on it by amateur mechanics to cut costs We called them for support and basically got told they are not interested Joke of a company with awful aftercare Wish we d read the reviews before but we live and learn There is a reason these guys average a 50 50 rating on there reviews guys Avoid them Spend more at a better garage

Rip off

Omg If you want to get a car or van and wast your money mind go to them I got a van Within one day van basically blew up Took it back and they said you have damaged the van So please peaple if you want to protect your money don t go there Good luck if you do Disgusting people