Mrjury Reviews

Right I don t know where to start tbh as I let the first couple of orders slide assuming it was just delays with RM as told by jury but this is the 4th time I ve ordered now and been waiting weeks for the products to arrive and having chase up which is a task in itself trying to get a reply from these guys about your order My order currently is 3788 ordered before Xmas Estimated 3-5th jan delivery email on 1st saying it s on way and still nothing And this has happened every time I don t understand why is such a long turnaround from ordering Most of the other guys such as Ragnar and melite etc turnaround orders within 1-2 days of ordering Never had problems with them Now I can t knock the quality and performance of the products at all bond street is one of my fave scents absolute 10 10 so got no qualms whatsoever with the products and their quality It s just let down by the poor delivery times and customer service when trying to chase orders up many times been told will get it resent with something extra for the trouble but never get that extra thing don t promise things and not fulfil them I m not bothered as just want what was originally ordered but I also can t stand when someone says they will do something and don t do it So to summarise Products are 10 10Turnaround delivery and customer service is a total let down 2 10 Hence why I have gone for 3 stars Product would get a full house of stars no doubt I wouldn t have left this review if it happened a couple of times out of the few times I ve ordered But this has happened with every order I ve placed now Update managed to get a reply from the email on text Someone said hey it s Wayne from Jurys fragrance here mate and then when I replied he read it and then ghosted me What is going on What sort of customer service is that I m fumingFinally got a reply saying the order will be resent So let s see if it turns up Nothing arrived today So definitely not next day delivery as they say Will give it til Monday Tuesday Really starting to lose my patience with this oneUpdate 1st feb Still no delivery Spoke to jury on phone last week who said was getting this re sent with extras for inconvenience and was going to send me tracking number And guess what No tracking number and still no delivery I m appalled by this service Such a shame as well because the fragrances really are top quality Just massively let down by all of this

Ordered on 17th October and have sent 2 emails asking what is going on with no reply Quick enough to take the money and still do videos on TikTok but not send the paid for items Delivery said 24th-26th October but nothing has arrived and no response Received email from Mr Jury dated 15 11 2023 saying replacements are being sent out and will be with me in 1-2 working days Today is 24th November and still nothing has turned up but I m not surprised save your money and shop elsewhere This morning 25th Nov the items finally turned up I didn t really want to write a bad review as the products themselves are brilliant and you cant fault them The distribution side of the business really needs to be sorted out as its bad and really puts you off buying again Hopefully he will get this sorted as I really like the product but not the hassle of getting it actually delivered

I gave Mr Jury the benefit of the doubt and thought he would rectify the issue with my order 3643 first placed on 31 10 23 but i was fed further lies He said on the 15th of November a replacement would be sent out and i would receive it 1-2 working days as of now the 21st of November still nothing Bare in mind his shipping policy is ALL orders will be shipped out the next following working day 31st of October was when i first placed it thats 3 weeks later I tried contacting him and seems he is ignoring me and others while cashing in - purchase at your own risk As many other reviews have said he isn t honest with his customers and I feel like I ve been scammed out of my hard earned money Update - 28th November it finally showed up His products are brilliant don t get me wrong but he really needs to sort out his distribution process and maybe hire more people otherwise theres going to be a lot of unsatisfied customers

You won t find better fragrance oils for the price Bond Street se26 and twilight breeze smell amazing they re long lasting and affordable However shipping times and customer services was a massive let down

The product I got was Lost In London Smells brilliant great quality and definetely worth the money However the products are let down but the customer service and delivery time If you don t mind receiving your products quite late then this doesn t matter Mine took 3 weeks which isn t too bad I would reconsider ordering if you need your parcel quickly

I have ordered from Mr Jury 3 times now the fragrances smell amazing and I can t knock them They really are good and last all day However the delivery is shocking every time I have ordered I have been waiting weeks if not months for the delivery It s not ideal but can t knock the smell of them

I purchased SE26 oil This oils is really nice and well blended 10 10 fragrance Buy the oil people However stars lost due to customer service which needs improvement i e correspondence to order queries which seemed like I was being fobbed off at time Response to emails was non existent so had to resort to Instagram DMs My oil took nearly a month to arrive