Multiplan Reviews

Not legit

Not legit It s a hassle trying to get a refund The customer service is horrible They have people to take a payment but none to refund The whole experience was bad

Rip off

Well what went wrong I ll start by saying after signing onto what I thought was an Insurance plan I quickly discovered it was not that at all No hospital coverage whatsoever led to believe there was What was being offered was not worth the monthly expense I can walk into any facility on my own for any minor procedures and pay out of pocket and save money Month after month of premiums are not worth what was being offered So I m very thankful I caught this scam before any real harm was done I canceled the plan the same day I signed up for it I called the bank and informed them I do not want these charges appearing on my credit card This all happened within the same day People please be careful I thought I was hard to get over on This guy reeled me in only because he sent the application through my email without the credit card over the phone These agents are not above lying they ve been at it for some time

DO NOT BUY HEALTH INS WITH THEM

DO NOT BUY HEALTH INS WITH THEM They are a ripoff company its extremely hard for doctor s offices to verify them because they do not answer their phone they do not reimburse you when they tell you to pay upfront They own me 1200 for an MRI since June 2023 Its now Oct 2023

Overcharged and no refund - 45 days later

I paid 869 00 for a 90-day health insurance plan on 6 7 23 On 8 7 23 I was charged another 770 00 which they said was for the next 90-days 9 15 23 - 12 15 23 It was mistakenly withdrawn too early but the customer service rep was not sure why - it was set for a 9 3 23 auto withdrawal I left it that way since I was going to need coverage for 9 16 - 9 30 then a different new policy would be in place 10 1 through my employer I was told to call 2 weeks before a cancellation was needed so I called 9 11 23 11 9 23 I finally got a call back by using a phone number on their website not the phone number on the back of the Membership card They are working on it I was told

Don t do it

Don t do it payed 360 a month for nothing and then to be disrespected when I wanted to cancel cause nobody took the insurance

I had the worst experience trying to

I had the worst experience trying to cancel my coverage I had to talk to two individuals They wouldn t let me cancel without an interrogation The supervisor talked down to me and berated me for cancelling He said he would pray for me because I was making a terrible decision The supervisor was barely civil to me throughout the conversation and at the end was outright hostile No legitimate company would treat their customers so badly or make it so difficult to cancel service For me the horrific customer service confirms that I was absolutely right to cancel I only regret signing up with this company in the first place

Bad Communication

Bad Communication - I received an invoice regarding something that should have been paid I sent a copy to HR and she CC d the Representative for E B I waited about 1 week and I also messaged the representative We still have not received a response

Their list of providers is not accurate Caveat Emptor

My Internist and ENT docs were listed as part of the network Go for my annual physical had to self-pay Called multi-plan their excuse was the list of providers can change Turns out my ENT s provider didn t take this insurance either despite being listed in-network they still are I called 3 more allergy docs listed on Multi-plan s list of providers but none of them would accept it Got to a 4th was assured over the phone that the network specific office and Doc were in-network and I was covered FIVE friggin months later they deny the claim the provider is nailing me for 484 Total ripoff in my opinion