


Based on authentic user experiences
Sally
6732 reviews
N/A
1 year ago
Loyal customer that will no longer use them
I love the skincare provided by Murad However it is expensive and after an appalling customer experience I will never shop with them again Exchange as follows 26th Sept From myself I recently purchased a few products order number XXXXX including a cleansing product I m really happy with the products and the cleanser is great however the bottle is leaking constantly I ve tried standing it both ways up but it still leaks and I ve had to throw it away I was wondering if this could be replaced 27th Sept From Murad Thank you for contacting MURAD I am sorry to hear that you may have received a faulty product In order to be able to provide a replacement for you we would need to see clear images of the product and its fault as well as the batch code printed on the crimp base of the product 29th Sept From myself Thanks for the response however I m disappointed with the solution posed As I first stated I had to throw the cleanser away as it was leaking everywhere I don t believe anyone would have kept it in this case Is that really the expectation here If so I think it s a poor example of customer service Nothing happens 17th Oct From myself Is anyone ever going to respond to this The last email was sent on the 29th Sept18th Oct From Murad Unfortunately we cannot process your request further on this occasion as by our company policy image proof of the fault or product return is required
Lisa Bui
6732 reviews
N/A
1 year ago
Poor Customer Service Experience Flexibility
Customer Service is going beyond what the ordering system can do to address a customers concerns This is my first-time order on USA Murad s website however I ve been with Murad globally ever since I lived in another country I had some difficulty ordering on the website since it was my first time and just wanted to reach out to see if I can do a slight adjustment to the payment which is to apply my 20 OFFER by Murad for first-time orders Not only was the first customer service s reply was half-concerned the live chat experience told me the system does not allow us What if this is towards a 75-year-old senior woman who needs to do some ordering Would she have to go through with all these confusing technological procedures of the system does not allow us to fix - Having to wait for the order to arrive then return for a refund so then she could apply the 20 discount and repurchase Your products are on the higher ends and I have made a large purchase Is it really worth it to create such a customer experience Guys it s a very simple move there are ways to go around this and simply giving me a reason that the ordering system does not allow me - simply means you haven t put in enough for a customer service experience and service failure recovery
Yvonne
6732 reviews
N/A
1 year ago
customer service is intolerable pigi
customer service is intolerable pigi doesn t match their products 9 years using it never buy again
Kelly O keeffe
6732 reviews
N/A
1 year ago
I placed an order 2 weeks ago
I placed an order 2 weeks ago Not yet received 3 emails to customer service in the past week with no response This is not the service of a professional reputable company
S Cobbing
6732 reviews
N/A
1 year ago
Retinol Youth Serum pump is broken
Spent 82 on the Retinol Youth Serum and the pump is broken so it is useless Cannot get through to customer services Don t waste your money on these products
Ade
6732 reviews
N/A
1 year ago
Order from Sephora instead
I ordered online and tried calling to make minor edits and they were unable to do that claiming it had been shipped and it had not asides that the wrong address was given to Canada post and I had issues with my item getting delivered and Canada post said there was nothing I could do about it I believe it s a lot safer ordering from the Sephora website than from Murad Canada
Rebecca Reynolds
6732 reviews
N/A
1 year ago
I wish I d read the reviews before
I wish I d read the reviews before ordering direct with Murad Their customer service is shocking and very unprofessional They offer no solution as to where your missing order is however very happy to take payment I cannot believe Murad invest so little in customer care
sonya white
6732 reviews
N/A
1 year ago
Still waiting for item
Still waiting for item Have emailed them several times as cannot get them via telephone assured me refund was being done and still no refund or item I bought this direct from them and still nothing
Alex Kay PHD
6732 reviews
N/A
1 year ago
Avoid at all costs They re being reported
Ordered the back spray from this company 3 weeks ago and despite receiving 3 emails from them saying the product is on its way and be with you in 3 days they have lied They clearly do not have the product and keep trying to lie deceive and steal from customers Atrocious service and would not recommend They have offered 20 discount on future products why on earth would I shop with them again I have disputed the payment with my credit card company and complained to trading standards AVOID AT ALL COSTS
Sarah Flatman
6732 reviews
N/A
1 year ago
Ordered a product a few weeks ago
Ordered a product a few weeks ago still not delivered and customer services have not even bothered to reply to emails I have sent and uncontactable by phone Terrible customer services will never buy from Murad again