Murad Reviews

Poor Customer Service Experience Flexibility

Customer Service is going beyond what the ordering system can do to address a customers concerns This is my first-time order on USA Murad s website however I ve been with Murad globally ever since I lived in another country I had some difficulty ordering on the website since it was my first time and just wanted to reach out to see if I can do a slight adjustment to the payment which is to apply my 20 OFFER by Murad for first-time orders Not only was the first customer service s reply was half-concerned the live chat experience told me the system does not allow us What if this is towards a 75-year-old senior woman who needs to do some ordering Would she have to go through with all these confusing technological procedures of the system does not allow us to fix - Having to wait for the order to arrive then return for a refund so then she could apply the 20 discount and repurchase Your products are on the higher ends and I have made a large purchase Is it really worth it to create such a customer experience Guys it s a very simple move there are ways to go around this and simply giving me a reason that the ordering system does not allow me - simply means you haven t put in enough for a customer service experience and service failure recovery

customer service is intolerable pigi

customer service is intolerable pigi doesn t match their products 9 years using it never buy again

I placed an order 2 weeks ago

I placed an order 2 weeks ago Not yet received 3 emails to customer service in the past week with no response This is not the service of a professional reputable company

Retinol Youth Serum pump is broken

Spent 82 on the Retinol Youth Serum and the pump is broken so it is useless Cannot get through to customer services Don t waste your money on these products

Order from Sephora instead

I ordered online and tried calling to make minor edits and they were unable to do that claiming it had been shipped and it had not asides that the wrong address was given to Canada post and I had issues with my item getting delivered and Canada post said there was nothing I could do about it I believe it s a lot safer ordering from the Sephora website than from Murad Canada

I wish I d read the reviews before

I wish I d read the reviews before ordering direct with Murad Their customer service is shocking and very unprofessional They offer no solution as to where your missing order is however very happy to take payment I cannot believe Murad invest so little in customer care

Still waiting for item

Still waiting for item Have emailed them several times as cannot get them via telephone assured me refund was being done and still no refund or item I bought this direct from them and still nothing

Avoid at all costs They re being reported

Ordered the back spray from this company 3 weeks ago and despite receiving 3 emails from them saying the product is on its way and be with you in 3 days they have lied They clearly do not have the product and keep trying to lie deceive and steal from customers Atrocious service and would not recommend They have offered 20 discount on future products why on earth would I shop with them again I have disputed the payment with my credit card company and complained to trading standards AVOID AT ALL COSTS

Ordered a product a few weeks ago

Ordered a product a few weeks ago still not delivered and customer services have not even bothered to reply to emails I have sent and uncontactable by phone Terrible customer services will never buy from Murad again