Customer experiences with Mydancingpole are sharply divided, with many reporting excellent service and others describing severe issues. Positive reviews consistently praise the company's outstanding customer service, highlighting staff who are communicative, helpful, and go above and beyond, especially during the lockdown period. Customers appreciate proactive communication about order status, potential delays, and quick responses to pre-sales enquiries. The company is commended for being easy to contact, providing friendly support, and keeping customers informed throughout the process. Product quality is described as excellent, and items are noted to be well-packaged and as described. However, a significant minority of customers report catastrophic service failures, including complete non-delivery of orders with no tracking information. These customers report being unable to reach customer service via email, phone, or social media, leading to feelings of being scammed. Another major complaint involves receiving incorrect items, such as the wrong pole model, with subsequent attempts to resolve the issue met with total silence from the company. Overall satisfaction is high for those who received service, but extremely low for those who experienced communication blackouts and order fulfillment problems, indicating inconsistent operational reliability.
What customers love
- High-quality products as described
- Effective handling of orders and queries
Common concerns
- Orders not being dispatched or delivered
- Receiving incorrect products (wrong item shipped)
- No replies to emails, calls, or
- Customers feeling scammed due to non-delivery
Last updated 4 months ago
