Customer experiences with Mydeedpoll are sharply divided, with a small number of users reporting severe issues while a large majority express high satisfaction. The negative reviews describe orders not being received even after 11-15 days, multiple attempts to contact via email going unanswered, and in one case an unauthorized double charge. These users explicitly label the company as a scam or unreliable, warning others to avoid it to prevent loss of money. In contrast, the vast majority of positive reviews commend the service for being extremely fast, with many receiving their deed poll within 24-36 hours and some within 12 hours. The simplicity of the application process is frequently highlighted, with users finding it much easier than the government website's instructions. Staff are described as friendly, polite, helpful, and responsive, providing comfort and answering questions quickly. The quality of the final document is praised as outstanding, professional, with a seal and no copy format. Pricing is noted as reasonable and cheaper than expected, adding to the overall value. No reviews mention a returns policy or refund process, as deed polls are a service product rather than a physical good. Overall, while the positive reviews dominate, the existence of unresolved negative experiences indicates inconsistency in service delivery or potential fraud for some customers.
Last updated 1 month ago