Mynd Reviews

Mynd | The leader in tech-enabled property management and real estate investing

mynd.co
3.77
120 reviews
Great Rating
Based on 120 user experiences

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Rated 3.77 out of 5 by 120 Happy Customers

50%
15.8%
11.7%
5.8%
16.7%
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AI Review Summary Based on 120 reviews

Overwhelmingly positive renter experiences highlight helpful, patient staff and smooth processes, though some note communication delays. A small subset of negative reviews cite disputes over fees, communication breakdowns, and property issues. The service is frequently described as helpful and professional.

What customers love
  • Smooth process
Common concerns
  • Fee disputes
  • Property issues

Last updated 1 month ago

M

Monthly fee applies when vacant

They charge a monthly fee even when it s vacant They don t put it on the fee sheet when they send it to you They put it in the contract and not very clear Misleading clients was their intent Wouldn t recommend them
F

Do not Rent From MYND

Do not Rent From MYND Looking for a property they will get you on the phone fast But already renting from them its the hardest to get them on the phone they only want to communicate primarily through email
C

Shady Practices No Communication

They denied my rental application due to invalid ssn fraud alert on my credit file with Transunion Got it removed by calling Transunion and another one popped up next day from Experian It all happened after they started to evaluate my docs After their denial e-mail I couldn t reach out to them by e-mail or phone Shady company with shady practices They kept the non-refundable 50 application fee as well Just stay away from them or expect no communication
J

I WOULD NEVER IN A MILLION YEARS

I WOULD NEVER IN A MILLION YEARS RECOMMEND THIS COMPANY NOT EVEN TO MY WORST ENEMY Worst experience ever No professionalism by the property management team No communication They are a scam and rip off Paid renters insurance covered nothing A pipe connected to the house was leaking made my water bill go up was given the run around to get it fixed they kept saying not their problem with the bill take it up with my renters insurance My insurance was with THEM Still apparently my insurance covered nothing Paid MYND just to get jerked around I have had nothing but issues with the house and with Mynd since I moved in Now they ve even stole my deposit to cover the new tenant s move in Good thing I took pictures of every room in the house before I moved out They are liars and thieves
S

Horrible Experience Do Not Hired

Horrible Experience Do Not Hired Mynd coI hired Mynd as my property management and was the biggest mistake I have ever done The property was rented just for three months then It was vacated for more than 4 months until we decided to end the contract They requested me money to repair the damaged the tenants made in three months When I visited the property two months after vacancied most of the reparations never was done They never assume responsibility lack of communication no one respond emails no one answer phone calls no one is available at AZ office After 3 months I ended my contract I still waiting for the deposit refund Do not hired them -
P

Just stay away

They did a terrible job managing our property They essentially just did nothing to actually manage it we were stuck dealing with the tenant issues who was regularly threatening to sue us When the tenant eventually moved out they massively overcharged us for cleaning and then spent a few months not even bothering to show the place We fired them but we were stuck with them taking over out rental listings for a few months and now they re sending us more invoices Just stay away
C

Will try to scam your deposit- beware

We rented a house for one year we decided to rent after selling ours so we could take our time when purchasing again All was pretty good until we moved out and expected our deposit back We noted upon move in that the carpet was old and probably just needed replacing We went ahead and had it professionally cleaned ourselves not a problem We gave 3 months notice that we did not want to renew the lease as we were buying a house We asked for a move out checklist and were told there was not one to just be sure our stuff is out and no trash left The house was left clean and empty and we took photos and a video as proof as we always have just in case To our shock we received an invoice for 7000 for fresh paint carpet and cleaning Unbelievable We left that house in great shape I truly think this company is trying to scam people out of their deposits It s been about 2 months since we moved out I m fully expecting MyNd to correct this mess and return our deposit money I really hope it doesn t come down to having to hire an attorney because that would be annoying But we will not let this go we will not be scammed Edit we have had ongoing correspondence with Loremae Moreno since our move out which includes our dispute regarding the fees and non return of the deposit However my husband did reach out to the email provided below and we ve yet to receive anything back It s all smoke This company is pulling a scam
R

Negative star should be an option

Negative star should be an option They are the worst company I have ever worked with hands-down I cannot imagine such horrible service even exists They will take your property ruin it get you in lawsuits grossly neglect everything and take all your money If you go with them be ready to spend a lot of money and lose a lot of money and eventually just want to sell your property and recover from the traumatizing experience of dealing with them
A

Horrible Experience Texas

After Mynd took over the property my family and I just started renting everything went down hill from there If I had known they were going to be our new property management I would ve never rented the home They screwed us over big time They charge unnecessary fees and don t explain where those fees came from The online communication was decent but could never reach anyone via phone Just be careful when renting from them
S

As mentioned below READ THE ONE STAR

As mentioned below READ THE ONE STAR COMMENTS Absolutely egregious charges for full house paint amount of 3338 with one-year residency walls were primed only at move-in No refrigerator in the property as per the lease Clear landlord-tenant violations of Texas Laws Luckily Attorney in Family we ll go to court if they choose to stand on the hill of the charges that put them in clear violation of Bad Faith Landlord Mynd I suggest your regional management revisit Texas Law at the very least and practice fair housing

About Mynd

United States

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Frequently Asked Questions

Mynd is a technology-driven property management company specializing in the single-family rental (SFR) market across the United States. It provides a comprehensive suite of services for real estate investors, including property acquisition and onboarding, tenant placement using advanced screening, automated financial management with rent collection and disbursements, maintenance and repair coordination through a vetted contractor network, and data-driven asset management insights and reporting.

Mynd leverages a proprietary technology platform as a core differentiator. This platform provides owners with a digital dashboard for real-time access to financials, maintenance requests, and lease details. Tenants use a dedicated portal for payments and service requests. This focus on a seamless, transparent digital experience aims to increase operational efficiency, reduce friction, and provide 24/7 access to critical information for all parties involved in the rental process.

Mynd's services are tailored for single-family rental property investors in the United States. This includes individual owners of one or a few properties as well as institutional investors with large portfolios. The company addresses common investor pain points such as tenant turnover, maintenance coordination, and financial transparency, positioning itself as a partner for those seeking a modern, data-centric approach to property management.

Mynd operates across major markets and growing metropolitan regions in the United States. The company's website provides specific details on its service areas, allowing potential clients to check availability for their particular city or state. Investors are encouraged to consult the website directly for the most current and detailed information on geographic coverage.

Mynd's tenant placement service utilizes advanced marketing tools and screening processes to secure qualified tenants efficiently. The goal is to minimize vacancy periods by quickly finding reliable tenants through a systematic approach that includes marketing the property, conducting thorough applicant screenings, and managing the lease execution process.

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About Mynd

Mynd: Streamlining Single-Family Rental Property Management

Mynd.co is the digital headquarters for Mynd, a technology-driven property management company specializing in the single-family rental (SFR) market across the United States. The website serves as a comprehensive portal for real estate investors, from individuals owning a single property to institutional investors with large portfolios, seeking a modern, efficient, and data-centric approach to managing their rental assets.

Core Mission and Services

Mynd positions itself as more than just a traditional property manager. Its core mission is to leverage proprietary technology, data analytics, and operational expertise to maximize the value and simplify the ownership experience for rental property investors. The company aims to bring institutional-grade management to the fragmented SFR sector.

Its primary services, detailed on the site, encompass the full lifecycle of rental management:

  • Acquisition & Onboarding:Mynd assists in evaluating and onboarding new properties into its management system, ensuring they are market-ready.
  • Tenant Placement:Utilizing advanced screening and marketing tools to find and secure qualified tenants quickly, minimizing vacancy periods.
  • Financial Management:Providing owners with a clear financial picture through automated rent collection, detailed monthly statements, and secure disbursements.
  • Maintenance & Repairs:Operating a coordinated network of vetted contractors and using technology to streamline repair requests, provide cost estimates, and oversee work quality.
  • Asset Management & Insights:Offering data-driven reports on property performance, market comparisons, and strategic recommendations to help owners make informed decisions.

Technology as a Differentiator

A key theme throughout the Mynd website is its emphasis on technology. The company highlights its custom software platform, which provides both owners and tenants with transparent, 24/7 access to critical information. Owners can access dashboards showing real-time financials, maintenance requests, and lease details, while tenants can use portals for payments and service requests. This focus on a seamless digital experience is central to Mynd's value proposition, aiming to reduce friction and increase efficiency for all parties involved.

Target Audience and Geographic Reach

The content is tailored for a savvy investor audience. It addresses common pain points such as tenant turnover, maintenance hassles, and financial opacity. Mynd's website clearly outlines its service areas, which cover major markets and growing metropolitan regions across the country, allowing investors to check specific city or state availability. The site also provides resources like blog articles, market reports, and calculators, positioning Mynd as a knowledgeable partner in the real estate investment space.

Overall Impression

Mynd.co presents a professional, clean, and modern interface that reflects its tech-forward brand identity. The site is structured to guide potential clients from understanding the service model to requesting a specific management quote. It effectively communicates Mynd's promise: to reduce the day-to-day burdens of rental ownership through a systematic, technology-powered service model, ultimately aiming to deliver stronger returns and peace of mind for property investors. The comprehensive overview of services, coupled with clear explanations of its technological advantages, makes it a valuable resource for anyone considering professional management for their single-family rental properties.