


Based on authentic user experiences
Miss Natalie Milnes
6730 reviews
N/A
1 year ago
Never received my 100 Order Wish i d never placed the order
Placed my order on the 20th November It is now 11th December and my items are no where to be seen which btw were not cheap and the shipping alone cost me 10 00 The order was around 100 00 in all When i checked out i got a notification that said it would arrive between the 24th-27th November That didn t happen I have messaged them on Instagram numerous times regarding this they sometimes open the message and dont reply so i have to message them again their last reply was that it should take 10 business days to arrive however they didn t dispatch the item until 5 days after purchase so no way was the shipping going to get to me within 10 days They also said they dispatched the order on the 23rd Nov when it was actually still being prepared by sender on the 25th November which i didn t know at the time as i only received the tracking number on 30th Nov by Royal Mail however you can see items full journey so you can go back and check I have also tried to do the online chat on their website and no one answered me even though it said an agent was online I understand with the current situation there is bound to be a delay which is why i didn t do anything when it didn t arrive by the 27th Nov However 10 00 shipping to be waiting 21 days and counting for delivery is ridiculous I have also been notified that i will have to pay an import fee when it reaches the UK which i wasn t thrilled about or made aware of on the website But the package is STILL in its country or origin 21 DAYS AFTER PURCHASE Another thing is I didn t receive a valid tracking number until Royal Mail contacted me regarding the import fee 10 days after purchase the app they advise you use was useless Which was worrying due to the amount i spent on this order So for over a week i had no idea what was going on with my order or where it was I have asked for a full refund not just because i haven t received my order but because I just feel like they were very helpful and quick to reply to comments and messages before the midnight rose drop and i spent my money Then as soon as i started complaining the customer service just went down hill and it seems im not the only one who thinks so too regarding their Instagram comments I have ordered other stuff from abroad during this pandemic and haven t had this issue I will not be ordering with your company again This has been still it such an ordeal wish id never placed the order
Nguy n B Ph ng Ng n
6730 reviews
N/A
1 year ago
DO NOT BUY Terrible quality and customer service
I m normally size US2-4 Ordered some size S from their website and all the items were so tight like I might have to wear size US6 or M for their brand The fabric the sewing the overall quality is honestly not worth the price You might be able to find similar quality for a way cheaper price elsewhere The worst part is they don t even do refunds only store credits which sucks because I don t think I wanna order anything else from them after this patch UPDATE My order was placed during the Black Friday - Cyber Monday sale and there was no clear announcement on the website that sales during this period are final sales It was only apparent on their return portal so I emailed them about the issue with the stuff I ordered and I d like an exchange or refund Finally after going back and forth a few rounds they agreed to let me send the stuff back and they would inspect them before going on with my requested process It s been 3 weeks now since the return made it back to their facility according to my tracking number I emailed them twice asking about the process and still got no reply Up to this point I think both their cloth quality and customer service deserve 0 star I ll keep you guys updated about whether or not I get my money back from this website UPDATE I emailed them again directly to the contact email on the website not in the same email chain earlier A week went by nothing no reply to any of the emails asking about the refund so I decided to dispute the transaction on my credit card And voila A day after the dispute was notified by the bank they replied to my email and happy to refund you if you drop the dispute Too late now I ll let the bank take care of it Be aware of these snakes guys Unless you re willing to deal with all these horse sh ts if the order goes wrong don t take no chances with them
Kayla McCadney
6730 reviews
N/A
1 year ago
They should say no refunds
They should say no refunds You hv to pay to send the item back and pay to get the new item sent Then they cancel the exchange and issue credits The sizing chart means nothing
Anonymous
6730 reviews
N/A
1 year ago
Not worth the money
I purchased the string cross back romper and have not even wore it yet One of the straps are already popping out was not worth the amount of money spent for that item Not happy with this purchase whatsoever - you all need to atleast make sure the product is durable
Terah
6730 reviews
N/A
1 year ago
WARNING - DO NOT BUY
I had the same experience as basically all the other reviewers The sizing chart means nothing and their clothes would fit dolls Seriously I am 5 2 and 103 lbs When I received the clothing I m not kidding you when I say it could have fit my 9lb dogs Unfortunately this company handled it very poorly They said they didn t accept returns but they would make an exception for me and give me a store credit minus the shipping if I sent it back I did then got an email saying they were rejecting 2 of the 4 items I returned since it appeared there was hair on it and the hygienic liners had been removed then placed back on I did no such thing considering I couldn t even get this stuff over my head or hips I am beyond disappointed and I will be filing a dispute with my bank Stay far far away from this company unless you want to get screwed over like I did
Alex H
6730 reviews
N/A
1 year ago
Customs duty was too high for any of the clothes to be worth it
I made an order a couple of weeks ago I ordered three items Order 165011-MY and received an invoice from customs duty It was totally 100 That s insane for not having ordered a lot of items or heavy items I m very upset and feel like this was just not worth it I didn t even receive a warning about the customs duty being this high If you have any interest in addressing this matter please contact me
Jennye
6730 reviews
N/A
1 year ago
Dirty clothes no customer service answer
I ordered products for over 300 and paid an additional 150 in customs After receiving the package I noticed that one of the dresses I ordered was dirty It had a big yellow food stain and loose pieces of black thread between the fabrics the dress was white I sent a message on Instagram via email in the chat but they never answered really bad experience
Thandarrr
6730 reviews
N/A
1 year ago
Sadly ripped after a wash
Sadly ripped after a wash The stitches just didn t stay put I was really hoping for better quality considering how expensive the shirt was Wouldn t recommend
Leslie
6730 reviews
N/A
1 year ago
It took over a week for anyone to take
It took over a week for anyone to take care of my order so I requested a refund As soon as I requested the refund they ignored my request and claimed to have shipped the order Once I researched the tracker this was not the case and they opted to send because they don t offer refunds once delivered only store credit I ended up filing a dispute with my bank and after several threats to report them I received a full refund The clothes are cute but never received and from reviews the quality seems questionable Beware
Arooj Farooq
6730 reviews
N/A
1 year ago
My jumpsuit was a gorgeous fit and the
My jumpsuit was a gorgeous fit and the quality of the fabric was amazing double lined so not see-through and so soft The zip did snap off when I first tried it on but customer service were great and gave me store credit in the full amount of my order plus international shipping so I m happy to just get another zip put on myself Just a note that they don t offer refunds so I wouldn t order multiple sizes to try on and then send the rest back