Namokimods Reviews

Impossible returns

I ordered a kit to create your own watch The instructions were very poor basically just two cartoon images I decided to return the product and here is where the pain started The company asked me lots of questions tried to convince me to keep the watch Then after I shipped it back they had lots of excuses and in the end refunded me only 90 out of more than 300 I had spent They say the parts were damaged but the value of those parts was only 50 but they still kept more than 200 A dishonest company

Huge Import Fee

Thought this was a UK company and unfortunately got hit with an import fee of 60 with no option to return for a refund This was not made clear in the checkout and is hidden away on the shipping page I have used this site in the past but can unfortunately no longer recommended

Very questionable

2 days after i ordered watch parts for a bit more than 200 i got an email I was ask to send pictures of my ID Card a water or electricity bill and a picture of my credit card that i paid with Confusing because i didnt used one If course my alarm bells are ringing and i wrote back a few questions and channeled my order A guy named Keith answered that my credit card payment wasnt aligned whit an shipping adress I know Paypal always shows this information and i wrote an email back thats tells them to look it up in the payment The next email from this Keith guy told me to cooperate and he kept questioning a bill with my adress This was the first and the last time placing an order at namokimods Be careful when ordering online and protect your informations

Please Avoid

This Singapore company states on their website that all VAT import duties and taxes are pre-paid and included in the shipping costs for all EU customers My experience THIS IS NOT TRUE AND IS COMPLETELY FALSE The day before my delivery was due I received a message from DHL They DHL said import duty and taxes were required to be paid by me before my order could be delivered After finding this out I contacted NAMOKI MODS Their response was pitiful They said they are not responsible for these costs even though it clearly states on their website all VAT Duties and Taxes are included in the shipping costs So I just turned to PayPal and escalated the issue to a claim I am awaiting a decision from them soon I have to say that NAMOKI MODS customer service is absolutely terrible I would discourage anyone from purchasing from this Singapore company What a nightmare

I ve purchased so many parts from

I ve purchased so many parts from Namoki they re fantastic and by far my favourite mod store It s not fair to give one star due to import fees that s not their fault plus they cover these costs now meaning I ve been buying even more

Great Parts for Watch mods

Great Parts for Watch mods fast shipping perfect quality Really good in my opinion