


Natural & organic skin care beauty products UK | Neal's Yard Remedies
Based on authentic user experiences
Lady 28
6732 reviews
N/A
11 months ago
Great products fantastic service
My purchases had come through with one item damaged I sent an email to customer services and I received a quick response alongwith a replacement the following day Very impressed with my first time experience with Neals Yard Products are amazing but the service provided by Sam made it even better Thank you Sam Really appreciated
CJ Godfrey
6732 reviews
N/A
11 months ago
Outstanding Customer Service
My delivery of Rose Body Oil was damaged in transit and as a result a lot of the oil leaked into the packaging As this was a treat I felt disappointed and contacted Neal s Yard to explain what had happened The email was dealt with by Sam who responded immediately and offered to replace the product This is the first time I have ever contacted Neal s Yard and I would say that the level of customer service was outstanding Sam dealt with the issue by reply email in a polite and professional way and my initial disappointment at receiving a faulty product was soon dispelled by the way it was dealt with Thank you to Neal s Yard and thank you to Sam
Anna O Mahony
6732 reviews
N/A
11 months ago
Very responsive customer service
I placed an order and received a parcel containing a gift for my sister-in-law s birthday Sadly the packaging was damaged so it looked too tatty for a gift I contacted Neal s Yard by email to explain and they replied the same day and 24hrs later they had supplied me with a replacement product I couldn t believe how swift and responsive the customer service was and all in time for the birthday Thank you so much Nadean I m a very happy customer
Amanda Rowson
6732 reviews
N/A
11 months ago
Well done Lukrecija
When my parcel got lost in the post I contacted the customer care team and Lukrecija went out of her way to organise another shipment which arrived within 2 days She s a star Some of the best customer care I ve ever experienced Well done and thank you
Jacqueline Robinson
6732 reviews
N/A
11 months ago
Neals Yard products are great I am
Neals Yard products are great I am never disappointed I had my first ever damaged delivery last week but this was quickly resolved with replacement products that were delivered quickly A big thank you to Rachel who helped sort this problem out both calmly and efficiently
Loralee
6732 reviews
N/A
11 months ago
Excellent customer service
Placed an order last evening with a discount code that didn t update the order so wasn t applied I emailed immediately and first thing the following morning Rosanne replied to let me know she had processed a refund for the discount value followed by email confirmation Great service and products Thank you again Rosanne
Lynn
6732 reviews
N/A
11 months ago
Lovely products and outstanding customer service
I ordered a variety of bath and body wash products to give as Christmas gifts As always Neal s Yard products are amazing they smell wonderful and make lovely gifts Unfortunately one of the items delivered had leaked I emailed the Customer Services Team and Jeanette P could not have been more helpful My email was answered very promptly by Jeanette and a replacement was ordered immediately Thank you very much Jeanette excellent customer service
Sue Bint
6732 reviews
N/A
11 months ago
Rapid response from Sam in customer care
I ordered several items from Neal s Yrad Remedies online When I examined the parcel I was disappointed to find it was open and one item was missing I emailed their customer care department and received a prompt reply from Sam She worked extremely efficiently as today I have received a replacement for the missing item Thank you Sam
Miss K
6732 reviews
N/A
11 months ago
Excellent customer service
I recently placed an online order for a hand care duo and when they arrived despite adequate packaging the hand wash lid was loose and it had leaked I emailed customer services and very quickly received a lovely reply from Lukrecija with a solution The best customer service I have ever received
Maggie
6732 reviews
N/A
11 months ago
Thank you Sam
After a delivery issue and live chat with the delivery co it was such a welcome relief to speak with Sam She was instantly friendly and reassuring and her lovely cheerful manner and help resolved the problem Parcel located contents gorgeous Thank you