Nealsyardremedies Reviews

Outstanding Customer Service

My delivery of Rose Body Oil was damaged in transit and as a result a lot of the oil leaked into the packaging As this was a treat I felt disappointed and contacted Neal s Yard to explain what had happened The email was dealt with by Sam who responded immediately and offered to replace the product This is the first time I have ever contacted Neal s Yard and I would say that the level of customer service was outstanding Sam dealt with the issue by reply email in a polite and professional way and my initial disappointment at receiving a faulty product was soon dispelled by the way it was dealt with Thank you to Neal s Yard and thank you to Sam

Very responsive customer service

I placed an order and received a parcel containing a gift for my sister-in-law s birthday Sadly the packaging was damaged so it looked too tatty for a gift I contacted Neal s Yard by email to explain and they replied the same day and 24hrs later they had supplied me with a replacement product I couldn t believe how swift and responsive the customer service was and all in time for the birthday Thank you so much Nadean I m a very happy customer

Well done Lukrecija

When my parcel got lost in the post I contacted the customer care team and Lukrecija went out of her way to organise another shipment which arrived within 2 days She s a star Some of the best customer care I ve ever experienced Well done and thank you

Neals Yard products are great I am

Neals Yard products are great I am never disappointed I had my first ever damaged delivery last week but this was quickly resolved with replacement products that were delivered quickly A big thank you to Rachel who helped sort this problem out both calmly and efficiently

Excellent customer service

Placed an order last evening with a discount code that didn t update the order so wasn t applied I emailed immediately and first thing the following morning Rosanne replied to let me know she had processed a refund for the discount value followed by email confirmation Great service and products Thank you again Rosanne

Lovely products and outstanding customer service

I ordered a variety of bath and body wash products to give as Christmas gifts As always Neal s Yard products are amazing they smell wonderful and make lovely gifts Unfortunately one of the items delivered had leaked I emailed the Customer Services Team and Jeanette P could not have been more helpful My email was answered very promptly by Jeanette and a replacement was ordered immediately Thank you very much Jeanette excellent customer service

Rapid response from Sam in customer care

I ordered several items from Neal s Yrad Remedies online When I examined the parcel I was disappointed to find it was open and one item was missing I emailed their customer care department and received a prompt reply from Sam She worked extremely efficiently as today I have received a replacement for the missing item Thank you Sam

Excellent customer service

I recently placed an online order for a hand care duo and when they arrived despite adequate packaging the hand wash lid was loose and it had leaked I emailed customer services and very quickly received a lovely reply from Lukrecija with a solution The best customer service I have ever received

Thank you Sam

After a delivery issue and live chat with the delivery co it was such a welcome relief to speak with Sam She was instantly friendly and reassuring and her lovely cheerful manner and help resolved the problem Parcel located contents gorgeous Thank you