Neat Reviews

Excellent customer service

I must say my problem took quite a few sessions to resolve but the tech that helped me had the patience of Job I kept messing up the download but she kept in contact with me and made sure that my problem was resolved Kudoes to her

Liza was with me the entire process to get my files transferred

Liza called me every few days to keep up to date on how many files had transferred to the online NEAT She left voice messages if I was not available and emailed if I was not available She made me feel confident the whole experience that the problem would be solved and she was correct Thank you for ALL your time Liza

t interaction

t interaction Staff was friendly without being fake Made the process enjoyable

Liza was most helpful

Liza was most helpful very patient with my lack of understanding due to hearing aid issues She was able to discover a way around both of my issues and I am most grateful to her

Customer Service Is Amazing

I worked with Dolly today She was so helpful and very patient I had so much to be trained on today and she was very clear with her training and at the end of our session she sent instructions for future review I would like to thank her for everything she did today to make my work better organized and very simple to understand her instructions Thank you

Helpful online assistance

Liza was helpful and made sure she understood my question correctly before answering Then she confirmed that I understood the answer and had my problem completely resolved before we shut the chat down

The representative was concise and

The representative was concise and understood fully the issue I had I have been a long time user and subscriber but was now having utilizing Neat s cloud based program Support is very important and I am comfortable I am receiving it

Neat well done

took all the time I needed although I was already familiar with neat for many years but not the ne system answered all my questions He new the system very well excellent experience for me