


Based on authentic user experiences
Barbara customer
6734 reviews
N/A
1 year ago
Liza dedicated worker
Liza has worked tirelessly to mitigate files from my old NEAT into the CLOUD Was always there to help when I needed her Taught me how to move files from my computer into the cloud Very satisfied with her for everything she did for me
customer connie
6734 reviews
N/A
1 year ago
Help from Lisa C
I needed help getting the icon on my home page for the neat software Thanks to Lisa C Help that was accomplished in record time Thank you NEAT does need to make a simplier cheaper version for those just track receipts fir taxes
Phyllis Bebee
6734 reviews
N/A
1 year ago
Excellent customer service
I must say my problem took quite a few sessions to resolve but the tech that helped me had the patience of Job I kept messing up the download but she kept in contact with me and made sure that my problem was resolved Kudoes to her
Natalie
6734 reviews
N/A
1 year ago
Liza was with me the entire process to get my files transferred
Liza called me every few days to keep up to date on how many files had transferred to the online NEAT She left voice messages if I was not available and emailed if I was not available She made me feel confident the whole experience that the problem would be solved and she was correct Thank you for ALL your time Liza
Xenophon
6734 reviews
N/A
1 year ago
t interaction
t interaction Staff was friendly without being fake Made the process enjoyable
Ellen Davis
6734 reviews
N/A
1 year ago
Liza was most helpful
Liza was most helpful very patient with my lack of understanding due to hearing aid issues She was able to discover a way around both of my issues and I am most grateful to her
Sandy
6734 reviews
N/A
1 year ago
Customer Service Is Amazing
I worked with Dolly today She was so helpful and very patient I had so much to be trained on today and she was very clear with her training and at the end of our session she sent instructions for future review I would like to thank her for everything she did today to make my work better organized and very simple to understand her instructions Thank you
Marianne
6734 reviews
N/A
1 year ago
Helpful online assistance
Liza was helpful and made sure she understood my question correctly before answering Then she confirmed that I understood the answer and had my problem completely resolved before we shut the chat down
Phyllis Milton
6734 reviews
N/A
1 year ago
The representative was concise and
The representative was concise and understood fully the issue I had I have been a long time user and subscriber but was now having utilizing Neat s cloud based program Support is very important and I am comfortable I am receiving it
Tom DeMeuse
6734 reviews
N/A
1 year ago
Neat well done
took all the time I needed although I was already familiar with neat for many years but not the ne system answered all my questions He new the system very well excellent experience for me