The majority of customer reviews for Neighourhod express extreme dissatisfaction and accuse the company of fraudulent practices. Many customers report receiving incorrect items and being unable to get a response from customer service after multiple attempts. The return policy is described as strongly discouraging returns, with one customer receiving only a $3 refund on a $42 purchase. Overcharging is a common complaint, with one case of a $30 overcharge that was acknowledged but never refunded. Several reviewers warn that the company is based in China and disassociated from Etsy, adding to distrust. Product quality is frequently cited as far inferior to advertised descriptions, particularly for clothing items. However, a few positive reviews note that some products, such as cotton t-shirts, matched their description and held up well after washing. One customer praised a kitchen organizer for its clever design and utility. Delivery experiences vary, with one positive review mentioning a correctly shipped item while others never received proper resolution. Overall, the majority of feedback indicates very low satisfaction due to poor service, misleading practices, and unresolved complaints.
Last updated 1 month ago