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Overall customer experience with Newpharma is mixed, with a significant number of extremely negative reviews alongside many highly positive ones. The most severe complaints consistently involve orders not being delivered at all, or receiving incomplete or incorrect items. Delivery issues are frequently cited, with customers blaming both Newpharma's logistics and their chosen courier, DPD, for very slow or failed deliveries. Customer service responsiveness is polarising; some praise it as excellent, fast, and helpful in resolving issues, while others find it unresponsive and failing to address missing orders or incorrect shipments. The returns policy is criticised in one instance for being costly and inconvenient. Product quality and prices are generally praised by satisfied customers, who mention good quality items and fair prices. However, stock management problems are reported, where advertised products are not actually available, leading to delayed reimbursements. Trustworthiness is a major concern for dissatisfied customers who feel deceived by non-delivery or incorrect charges. Ultimately, satisfaction hinges heavily on whether the order process completes smoothly; successful customers report high satisfaction and recommend the service, while those with failed orders deem the company untrustworthy.
Last updated 4 months ago