Northboundgear Reviews

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northboundgear.co
3.62
129 reviews
Great Rating
Based on 129 user experiences

Rated 3.62 out of 5 by 129 Happy Customers

46.5%
15.5%
7%
15.5%
15.5%
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W

UNETHICAL COMPANY

BEWARE of this business I have been dealing with them since August Takes forever for delivery after multiple phone calls and emails Once delivered very poor quality I am owed a refund and they will not credit my card for refund I would not do business with this company ever again They adapt their name to look like that of another reputable company
W

If I could rate this a zero I would

If I could rate this a zero I would Same issues as others have posted Ordered weeks ago Tried emails etc - response says order has been delayed Not receiving any responses now Canada Post tracking number is fake Have requested refund and of course heard absolutely nothing back BUYER BEWARE This company is not Canadian based and items not Canadian made Just a scam Disappointed that I got sucked into this
D

Ordered over 2 weeks ago now

Ordered over 2 weeks ago now not recieved items yet still waiting but I have had over 20 emails from Northbound Gear about other offers deals Its ok I have unsubscribed from the constant barrage of emails you send me myself rather than send pointless emails maybe you should concentrate on supplying what customers have originally ordered in the first place
C

PleaseNo address for returns

Please I just want a simple exchange for what are very good water resistant pants I have been on the phone and texting literally for 1 5 hours talking to Ali who unfortunately has difficulty with English My desire for an exchange had to be approved but after the approval there is no information on where to send the pants The return address from the shipper is from Jane 371 Little Falls Rd Ste4 Cedar Grove NJ 07009 and a US customer must return to Canada but no address is provided Another call made another Order requested Please can t NorthboundGear make this process less onerous
W

Beware of buying from Northbound gear

I purchased a pair of ladies waterproof trousers in November They arrived with an inch slit in the fabric on the leg I sent photos of the cut and photos of the packaging showing the cut Northbound gear have refused to offer any recompense despite evidence showing that I received faulty goods Buy from them at your peril as you have no rights from them if there is a problem
U

Awful experience- Buyer beware

Awful experience- Buyer beware I had to return a pair of pants and the experience could not have been worse After a dozen emails and paying almost 30 00 return postage from the US to Canada I only got back 75 of the original purchase price The return policy is not honored and the different departments do not talk to each other So when one department promises something other departments know nothing about it I probably spent 4 hours on the return procedure and I can t say enough BAD things about the whole process
C

Do not order if you live in the U S

Do not order if you live in the U S Exchanges may be free but the cost to ship it back to Canada is HUGE Sending a pair of light weight pants back 4 cost 25 00 Customs paperwork must be completed Shipping was also charged on the original shipment as well making this the most expensive pair of hiking pants I ever purchased Hopefully I actually receive the exchanged pair now and they fit Northbound responded with I shouldn t have been charged but they did not send me a PREPAID postage label They emailed the address and said to use USPS which I did Interestingly the post office said others customers have experienced the same thing with this company
B

Ordered pants in November and they

Ordered pants in November and they arrived 5 weeks later They were a Christmas present for my husband Not cheap I ordered 32 length but they were too long even though the tag said 32 My husband has a older pair so we measured them and sent picture after picture as the company requested It is now March 1 and this issue has not been resolved I will never buy anything from this company AWFUL CUSTOMER SERVICE
J

Along with others

Along with others I had a very long wait for my pants 2 5months before they arrived after many emails back and forth with false tracking information 2x Just tried out pants this weekend If the pants hold up I may give upgrade the review a bit but I would never order from them again unless I know they have fixed their shipping and delivery issues
S

Their 80 waterproof socks are a joke

Their 80 waterproof socks are a joke They asked me for a review and I wrote one telling them that I ve worn the socks twice while running in the rain and they were not waterproof They responded telling me someone would contact me and a month later no one ever did contact me They also didnt post my review

About Northboundgear

We make the worlds best water-resistant outdoor clothing, designed in Canada. Northbound Gear is a sustainability clothing brand with a conscience; your purchase plants a tree and helps communities in need.

United States

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