Northboundgear Reviews

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northboundgear.co
3.62
129 reviews
Great Rating
Based on 129 user experiences

Rated 3.62 out of 5 by 129 Happy Customers

46.5%
15.5%
7%
15.5%
15.5%
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AI Review Summary Based on 129 reviews

Customers generally report high satisfaction with Northboundgear products, citing excellent quality, comfort, waterproof performance, and good fit for outdoor activities. Many reviews highlight fast delivery, responsive customer service, and accurate product descriptions. However, a significant number of 1- and 2-star reviews mention issues such as slow shipping, sizing inconsistencies, misleading delivery estimates, high return costs, defective items, and poor customer support. These mixed experiences indicate variability in fulfillment and post-purchase service despite strong product quality.

What customers love
  • Excellent product quality
  • Great waterproof performance
  • Comfortable fit
  • Helpful customer service
Common concerns
  • Inaccurate sizing
  • High return costs
  • Defective products

Last updated 2 weeks ago

P

Excellent service and product Highly recommended

I had a problem with the ordering process which the guys rectified without in good time and without any quibble In some ways having that experience is even better than getting it exactly right first time because there s always the possibility that an error occurs and knowing the company can and will get it sorted is a big reassurance The product itself the Adventure Pants are great Warm and comfortable allowing for plenty of movement for hiking and scrambling They feel good and the quality seems excellent I ve used them in February s frozen drizzle for a few hours and stayed dry on top of a mountain in Wales The boot zip is a useful feature to provide ventilation if required or cooling and the pockets are a good size and well placed I would recommend these in every way
M

I needed to exchange a pair of pants

I needed to exchange a pair of pants While it was a lengthy process Customer Service stayed in touch with me throughout the process The lined hiking pants are exceptional The quality is superb and I will wear them for other activities besides hiking Dressy enough for business
D

Great product

Tried out water proof pants today work great rain just beeds of the warm lining is great to would recommend the product too anyone can t wait to try them out in tromso Norway in December D J
D

Exceptional care service

Exceptional care service My first order got lost in the post very efficiently they re sent a new order which arrived promptly today Huge gratitude respect to the customer care service team Product is beautiful very fine workmanship Gratitude to all
V

PANTS FOR THE COLDEST SEASONAL WEATHER

Northbound has excellent products I have worn their pants now for a full year in New Brunswick where we have the extremes of each season This past weekend I wore the pants on a very windy rainy day along the Bay of Fundy I had a pair of leggings on underneath was warm as toast My jacket was drenched right through but my PANTS from Northbound kept me warm dry while walking on the beach LOVE THESE COMFORTABLE STRETCHY PANTS
S

Water resistant trousers

Steve I run a groundworks business and ordered a pair of water resistant trousers Very warm light and waterproof like the reinforce knees very good trousers Just ordered another 2 pairs best trousers I have worn in the construction Very please and highly recommend for anyone
T

So comfortable Great quality

Ordered the womens adventure pants and the tactical jacket They arrived remarkably quickly from Canada to Australia and are exactly as described I was a bit concerned about getting the fit right but they are as described in the size guide and so very comfortable Will be ordering more
D

Thanks to the Northbound Gear Team

Living in the UK and ordering their Men s Explorer Water Resistant Summer Pants Seriously These are by far the best designed outdoor activity pants I have ever worn The material has just the right amount of 4 way stretch amazingly comfortable water resistant Delivery was quick and is included within the cost
D

excellent service

Ordered a pair of trousers expecting poor service or non delivery I was wrong Kept informed at all stages of where my order was Delivered to UK in 2 weeks Great fit and quality although I ve not worn them out yet looking forward to seeing if they are water resistant
E

Northbound Adventure Pants

I received my Northbound pants two days ago They fit well they feel comfortable they are soft and they are warm And the pockets are real pockets with generous sizing I did a 10K hike in them today and they performed admirably almost too warm in 55 degrees I am now looking forward to snowshoeing them

About Northboundgear

We make the worlds best water-resistant outdoor clothing, designed in Canada. Northbound Gear is a sustainability clothing brand with a conscience; your purchase plants a tree and helps communities in need.

United States

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