Northeast Kayaks - Kayak & Canoe Store
Based on authentic user experiences
Mr Alfredo Panebianco
6734 reviews
N/A
10 months ago
Great products very poor communication
I spent over 1000 00 on a Perception kayak paddle caddy trolley and boat rack on 4 July 2021 and apart from an automatic response that my order had been received I heard nothing And more of nothing until I phoned Jon to ask when my items would be delivered He was friendly and helpful saying that the kayak would be delivered before the end of July He also said the smaller items would be delivered separately - and they were however of the kayak and the paddle there was no sign or and this is where it soured for me no communication whatsoever from the company that my order was being delayed When I finally phoned Jon to ask for an explanation he made me feel as if I was a nuisance and no-one else had ever chased up on orders like myself I had spent over 1000 00 Finally the kayak was delivered WITHOUT the paddle that I had been told would be delivered at the same time So I telephoned Jon again - stories of short-staff ill-health and how much he had done for me prevailed - and I was assured on the Thursday that 24-hr delivery of the paddle forgotten when the van was loaded for delivery would get the item to me before the weekend Friday came and went so did Saturday - at which point Jon told me it had not been collected on the Thursday and went off late on Friday I went out and bought a paddle from Decathlon for half the price - and the paddle finally arrived on the Tuesday The products are great don t get me wrong however of service there was absolutely none I sat for three days with a Parcelforce tracking number that had been issued by Northeast kayaks but not registered yet Finally to add insult to injury I received an automated email that my deliveries had all been effected and the order completed BEFORE the paddle had even left their doors I was left feeling a nuisance unwanted as a customer and frankly a waste of their time PLEASE buy your kayak and goods from a face-to-face supplier who will treat you with a little courtesy and some good communication Jon told me he moved heaven and earth to complete my order but it would have been good to hear from him rather than endure soggy silence for the duration of the long time it took to deliver my order
Richard
6734 reviews
N/A
10 months ago
Awful customer service
Awful customer service You have to call them for updates Jon will tell you that kayaks come with seats but when they turn up 4 months later without seats he will blame the manufacturer and not himself Everything is someones else fault No offer of help DO NOT USE THIS COMPANY THEY LIE
Anonymous
6734 reviews
N/A
10 months ago
Really bad communication
I bought a paddle for over 300 for my son It never turned up We emailed a few times We thought we d been scammed as we had no communication and they had taken the money Jon eventually emailed back nearly a month after taking the money to say they weren t available We have found one elsewhere and asked for a refund but by the time I get a refund this one will probably have gone How they can take 100 s off people and not bother to keep them up to date on their purchase is beyond me I would keep well away from any online purchases with this company
Melody martin
6734 reviews
N/A
10 months ago
The company is in administration please
The company is in administration please don t buy as you will not get your money back Like me and others Check their Facebook page please to confirm Your money will only go to their debts Like mine
Karl newman
6734 reviews
N/A
10 months ago
Company in Administration
Ordered in November No product No email response No phone response Now website says closed I am appealing for payment back from PayPal No comms from company and they have my money After many years we have unfortunately had to cease trading we would like to thank all of our customers from over the years North East Kayaks is no longer trading Begbies Traynor has been instructed to assist with placing the Company into Creditors Voluntary Liquidation Please contact for any queries Notices will be issued to all creditors in the coming days
Michael Rennie
6734 reviews
N/A
10 months ago
Excellent service Free delivery service to the Highlands
Excellent service Very impressed with competitive pricing and delivery service I was aware when ordering my kayak that it was on back order and therefore understood a delay from ordering to delivery Excellent delivery service to the Highlands of Scotland
Judy
6734 reviews
N/A
10 months ago
Delighted with the sit on top kayak I
Delighted with the sit on top kayak I ordered came before expected with free delivery a huge bonus especially in the scottish highlands where many others add a large surcharge
Giuseppe Ventimiglia
6734 reviews
N/A
10 months ago
Excellent customer service
Excellent customer service very fast delivery and great quality product I can t wait to do business again Giuseppe
Nigel Dibbo
6734 reviews
N/A
10 months ago
Great communication service
Ordered a touring kayak for delivery to the southeast - regular phone updates from Jon - kayak paddle accessories all delivered together within a couple of weeks - nice and easy - well done to all at North East Kayaks
steve
6734 reviews
N/A
10 months ago
Excellent
Excellent Just Excellent Ordered a couple items of safety gear from them Very good price Free delivery as the order was over 25 Came the next day First time I ve used them Very happy
