Novo Reviews

Powerfully Simple Business Banking | Novo Business Banking

3.55
141 reviews
Great Rating
Based on 141 user experiences
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O

Non-Existent Support from the People with My Money

I have attempted to get in touch with support from a foreign country where my business functions for 6 weeks and I ve not received a single response Even when I ve tried to call I exhausted nearly all my data allocation and after sitting on hold for 20 minutes was told there was no one to answer the call This happened multiple times I ve attempted to get in touch on the app and by email and nothing
P

Very disappointed in Novo s customer

Very disappointed in Novo s customer service I ve received the same message from them for 3 days Please know that your concern is still being reviewed by our team I ll notify you once I heard back from them This is unacceptable They ve made a 600 00 error and I need my funds
T

I had 300 STOLEN out f my account and

I had 300 STOLEN out f my account and after 8 months customer service is still defending the thief saying they reviewed the account and show a purchase which was NEVER purchased Don t go with Novo go Bluevine It s much better
K

Don t do it

Don t do it It s because of positive reviews on sites like this that I opened a Novo account It s been mess than a month and today I learned my account is frozen with no explanation I filled a complaint on the BBB and learn I was far from the only one with this issue Look up Novo Platform inc on BBB
L

I ve been locked out of my account for

I ve been locked out of my account for so long that I don t even think of myself as banking with them anymore I contacted them about this and they don t reply However they do keep sending me emails for various things including rating them
R

Lack of contact with an online bank

My account was hacked and most of the money was drained via large POS transactions over a few days It was impossible to reach anyone to speak to at NOVO and received no applicable response via message other than canned replies Yes this was finally settled in my favor but after weeks of stress This is what you get with an online bank
T

Review based solely on Customer Support

My review is based on one thing customer service You can assume I had no issues with anything else My issue with Custer service is there is no support by no support I mean no support About 1 5 years ago I no longer needed my business checking account I still have it with a minimum balance because I can t figure out how to close it There s no phone numbers and multiple emails asking for help have gone unanswered I spent hours trying to hunt down how to close my account and gave up I did get communication from them asking for a review so here we are If you don t ever need any support and you never close your account then Novo is probably a great fit
V

I would definitely NOT recommend Novo

I would definitely NOT recommend Novo Small Business to anyone My nonprofit was recently blessed with a 400 dollar grant from a well known company in the United States I did a mobile check deposit within 3 minutes Novo sent me an email telling me this check was believed to be fraudulent The check could be easily verified I would have even understood a 7-10 day check hold Please don t any small business use Novo Run
Y

Novo is slow and your money is not safe here

Novo is slow and their customer service is poor After having fraudulent activity on my account their team literally gave me the run-around It s clear they had prepared statements and the people answering the phone are really capable of providing you with answers or solutions Just go to an established brick-and-mortar bank Novo is NOT a reliable or efficient option Closing my account this week
C

Novo support is bad

Novo support is bad when you need support from a banking partner there should be more than a basic email ticketing system When my debit card was lost in the mail Novo did nothing to help remedy the situation and I was left in a lurch without access to my banking funds I ve moved to Relay and am much happier

About Novo

Novo is a powerfully simple business banking platform with no hidden fees built for small business owners. Simplify your business finances with Novo.

United States

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Frequently Asked Questions

Novo is a financial technology company that provides modern banking solutions, specifically a business checking account, designed for freelancers, entrepreneurs, and small business owners. It operates as a digital platform aimed at simplifying financial operations and supporting business growth.

Novo primarily targets freelancers, solopreneurs, digital nomads, and small startup teams. Its services are tailored for individuals and businesses that operate digitally, value automation, and seek an alternative to traditional business banking with complex fee structures.

Key features include no monthly fees or minimum balance requirements, seamless integrations with tools like Stripe, Shopify, QuickBooks, and Etsy, free ACH transfers and invoicing tools, and ATM fee reimbursements. These features are designed to consolidate financial tasks and reduce administrative burdens.

Novo does not charge monthly fees or require a minimum balance for its business checking account. The platform emphasizes cost-effectiveness and transparency, with features like free ACH transfers and ATM fee reimbursements to avoid unexpected costs.

Novo offers integrations with popular business tools such as Stripe, Shopify, QuickBooks, and Etsy. These connections allow the account to function as a central financial hub, automating reconciliation and streamlining workflows to save time for users.

About Novo

An Overview of Novo.co: Modern Banking for Freelancers and Small Businesses

Novo.co is the digital home of Novo, a financial technology company dedicated to providing modern banking solutions tailored specifically for freelancers, entrepreneurs, and small business owners. The website positions Novo as more than just a bank account, presenting it as a powerful financial platform designed to simplify operations, save time, and support business growth. With a clean, intuitive design and a focus on user-centric benefits, the site effectively communicates its value proposition to a growing segment of the modern economy.

Core Offerings and Value Proposition

The central product featured on Novo.co is its business checking account. The website highlights key features that address common pain points for small businesses:

  • No Monthly Fees or Minimum Balances:A primary selling point, emphasizing cost-effectiveness for new and bootstrapped businesses.
  • Seamless Integrations:Novo prominently showcases its connections with popular business tools like Stripe, Shopify, QuickBooks, and Etsy. This positions the account as a central hub for finances, automating reconciliation and saving valuable administrative time.
  • Free ACH Transfers and Invoicing:The platform includes built-in tools to create and send invoices, and to make and receive payments without fees, consolidating multiple financial tasks into one application.
  • ATM Fee Reimbursements:Novo offers reimbursements for fees incurred at any ATM, providing flexibility and access to cash when needed.

User Experience and Website Structure

The website is designed for clarity and conversion. Navigation is straightforward, guiding visitors from an explanation of core features to detailed resource sections and finally to a clear account application call-to-action. High-quality visuals and customer testimonials are used strategically to build trust and illustrate real-world use cases. The content is written in a direct, benefit-oriented tone that resonates with its target audience of busy, tech-savvy business owners looking for efficient solutions.

Educational Resources and Support

Beyond promoting its account, Novo.co serves as an educational resource. It typically features a blog or resource center with articles, guides, and insights on topics relevant to small business management, freelancing, finance, and productivity. This content marketing strategy establishes Novo as a knowledgeable partner in its customers' success, not just a service provider. The site also details customer support access, reinforcing its commitment to user assistance.

Target Audience and Market Position

Novo.co clearly targets the burgeoning community of freelancers, solopreneurs, digital nomads, and small startup teams. The language and features are crafted for those who operate digitally, value automation, and seek an alternative to traditional business banking with its often complex fee structures and physical branch requirements. Novo positions itself within the competitive neobank and fintech space by focusing intensely on the specific integration and workflow needs of its niche, rather than offering a broad suite of consumer products.

In summary, Novo.co functions as the digital storefront for a focused financial technology solution. It successfully articulates how Novo's business checking account and integrated platform remove friction from day-to-day financial management. By combining essential banking features with powerful automations and a commitment to no hidden fees, the website presents a compelling case for modern small businesses seeking a smart, streamlined foundation for their financial operations.