Novo Reviews

Powerfully Simple Business Banking | Novo Business Banking

novo.co
3.55
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.55 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
W

I like Novo but

I like Novo but I ve been a customer for a couple of yrs now and 4 days is ridiculous to wait for funds to be available I used to work in banking and it shouldn t take that long especially for checks under 5 000 I know you can pay to have have express pay but certainly is not worth paying the fee to do that Shouldn t have to pay a fee to have funds available within a couple of days Right On The Money Bookkeeping LLC
C

Novo times out while creating an

Novo times out while creating an invoice making me have to start over also I do not feel confident that if something were to happen to my account that I cannot call anyone to quickly rectify the issue Also my account showed an extra 2000 and then it disappeared
J

It works but primative

It works but primative Very everything takes longest time to update realtime wire transfers your charges won t appear a realtime balance for hours This is a online bank that falls under middle Essex federal so any thing you need asap fast you might want to keep changes would be awesome Waiting eagerly looking
A

It s incredibly frustrating as a small

It s incredibly frustrating as a small business not to be able to deposit cash into an ATM True small business still handle cash daily Also the way Novo handles disputes is lackluster They tell you 120 days to get an answer or assistance I ve never seen that with ANY bank The app and tech features are helpful but they are lacking with the foundation of a small business bank including customer service
C

Account closing saved by David

I disputed a wrongful charge on my Novo Business account since March 2023 The dispute should ve taken 120 days but 160 days later there was no resolve However I was contacted by relationship Manager David Liles regarding another business matter and I complained about the delayed dispute Within a week David resolved this issue and recovered my funds I was about to close my account because I didn t feel like a valued client But David helped to turn that around Thank you David
S

I hate to leave it a 3 star

I hate to leave it a 3 star It would be a 5 star if they d fix their previously-awesome app which now notes deposits as both additions to the overall balance AND as subtractions from the balance when using sub-account savings features The result is a hot mess that keeps me from deciphering my overall available balance at any given time I don t like operating blindly This desperately needs a fix or I m going to have to find a new provider
S

No domestic wire transfer and recurring

No domestic wire transfer and recurring payments available Once these are available you will get 5 stars
J

They are great but they are new so they

They are great but they are new so they are strict on a lot of things with little flexibility
V

Positive Partnership Opportunities for Improvement with Banco Novo

My experience with Banco Novo has been positive highlighting the intuitive interface and efficient support However the absence of a Corporate Credit Card and the need for improvements to automatic transfers such as Zelle are areas that could be improved to offer a more complete and efficient experience I m looking forward to possible improvements to these features
Y

I can t use my card on money apps and I

I can t use my card on money apps and I no longer can transfer funds to other accounts Not sure why I even keep this this account

About Novo

Novo is a powerfully simple business banking platform with no hidden fees built for small business owners. Simplify your business finances with Novo.

United States

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Frequently Asked Questions

Novo is a financial technology company that provides modern banking solutions, specifically a business checking account, designed for freelancers, entrepreneurs, and small business owners. It operates as a digital platform aimed at simplifying financial operations and supporting business growth.

Novo primarily targets freelancers, solopreneurs, digital nomads, and small startup teams. Its services are tailored for individuals and businesses that operate digitally, value automation, and seek an alternative to traditional business banking with complex fee structures.

Key features include no monthly fees or minimum balance requirements, seamless integrations with tools like Stripe, Shopify, QuickBooks, and Etsy, free ACH transfers and invoicing tools, and ATM fee reimbursements. These features are designed to consolidate financial tasks and reduce administrative burdens.

Novo does not charge monthly fees or require a minimum balance for its business checking account. The platform emphasizes cost-effectiveness and transparency, with features like free ACH transfers and ATM fee reimbursements to avoid unexpected costs.

Novo offers integrations with popular business tools such as Stripe, Shopify, QuickBooks, and Etsy. These connections allow the account to function as a central financial hub, automating reconciliation and streamlining workflows to save time for users.

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About Novo

An Overview of Novo.co: Modern Banking for Freelancers and Small Businesses

Novo.co is the digital home of Novo, a financial technology company dedicated to providing modern banking solutions tailored specifically for freelancers, entrepreneurs, and small business owners. The website positions Novo as more than just a bank account, presenting it as a powerful financial platform designed to simplify operations, save time, and support business growth. With a clean, intuitive design and a focus on user-centric benefits, the site effectively communicates its value proposition to a growing segment of the modern economy.

Core Offerings and Value Proposition

The central product featured on Novo.co is its business checking account. The website highlights key features that address common pain points for small businesses:

  • No Monthly Fees or Minimum Balances:A primary selling point, emphasizing cost-effectiveness for new and bootstrapped businesses.
  • Seamless Integrations:Novo prominently showcases its connections with popular business tools like Stripe, Shopify, QuickBooks, and Etsy. This positions the account as a central hub for finances, automating reconciliation and saving valuable administrative time.
  • Free ACH Transfers and Invoicing:The platform includes built-in tools to create and send invoices, and to make and receive payments without fees, consolidating multiple financial tasks into one application.
  • ATM Fee Reimbursements:Novo offers reimbursements for fees incurred at any ATM, providing flexibility and access to cash when needed.

User Experience and Website Structure

The website is designed for clarity and conversion. Navigation is straightforward, guiding visitors from an explanation of core features to detailed resource sections and finally to a clear account application call-to-action. High-quality visuals and customer testimonials are used strategically to build trust and illustrate real-world use cases. The content is written in a direct, benefit-oriented tone that resonates with its target audience of busy, tech-savvy business owners looking for efficient solutions.

Educational Resources and Support

Beyond promoting its account, Novo.co serves as an educational resource. It typically features a blog or resource center with articles, guides, and insights on topics relevant to small business management, freelancing, finance, and productivity. This content marketing strategy establishes Novo as a knowledgeable partner in its customers' success, not just a service provider. The site also details customer support access, reinforcing its commitment to user assistance.

Target Audience and Market Position

Novo.co clearly targets the burgeoning community of freelancers, solopreneurs, digital nomads, and small startup teams. The language and features are crafted for those who operate digitally, value automation, and seek an alternative to traditional business banking with its often complex fee structures and physical branch requirements. Novo positions itself within the competitive neobank and fintech space by focusing intensely on the specific integration and workflow needs of its niche, rather than offering a broad suite of consumer products.

In summary, Novo.co functions as the digital storefront for a focused financial technology solution. It successfully articulates how Novo's business checking account and integrated platform remove friction from day-to-day financial management. By combining essential banking features with powerful automations and a commitment to no hidden fees, the website presents a compelling case for modern small businesses seeking a smart, streamlined foundation for their financial operations.