Oneguardhomewarranty Reviews

oneguard is a SCAM NOT LEGIT AT ALL

On 6-17 I called oneguard to file a claim for a leak in my lawn irrigation system First thing they do is charge the service fee I was very specific on that call The calls are recorded Please retrieve it I said that I was not interested in finding my own contractor If they don t can t handle it then I DO NOT AUTHORIZE THE CHARGE I was assured they had a contractor and they would come out On 6-21 I called to check as I had yet to hear from anyone I was again assured that I just needed to wait for the contractor On 6-23 AS I WAS BOARDING A PLANE OVERSEAS I received an email that read in part as per our conversation you are approved to find your own contractor NO SUCH CONVERSATION EVER TOOK PLACE I was able to call again on 6-24 I asked for a manager I was told one would call me in 24 hours It is very telling when a company has no process to escalate a call A manager will call you Yeah Sure they will On 6-29 I called YET AGAIN and YET AGAIN I asked for a manager And YET AGAIN the answer is a manager will call you When I am still waiting for the call I was promised LAST WEEK No one at this company cares No one at this company will tell you the truth NO ONE AT ONEGUARD WILL HELP YOU

OneGuard is a SCAM

First of all the plan is far more than 59 00 per month I called for help with an irrigation system issue They charged the 69 00 fee and rather than dispatching the company they have always sent before sent me an email to tell me that I am on my own They agreed to refund the fee they charged before telling me that they could not help me with this I found my own contractor and 200 00 out of pocket later no more leak Then I needed HVAC help Furnace will not come on I had a great deal of difficulty getting the representative to understand furnace HVAC is NOT the hot water heater Paid the 69 00 fee again The following week I finally got a call from the vendor The following week All this time with no heat What if I had an elderly person in the house Tech will be here between noon and four It is now four fifteen No tech No call I called OneGuard to find out what is going on and was put on hold for exactly 21 minutes before finally the survey came on You can imagine how that survey went I called again only to have this representative transfer me to my own number I left myself a message Just try to reach a supervisor Will never happen It should tell you all you need to know about a company when they make it impossible to reach a manager This is the service FAILURE you will get from OneGuard After being with them for years and paying them thousands of dollars Trusted leader BS

Technician Showed up late and promised

Technician Showed up late and promised to come back next morning with parts but decided to reject the claim stating original electrical work wasn t done right The original work was completed by technician who specializes in installing electrical wiring for Tesla car charging

one guard past 2 years is nothing but a

one guard past 2 years is nothing but a scam with any of the techs they call out oh sure they will cove the item thats bad but then ALL the techs will also find all the extra s that MUST be done or they wont replace item Like wiring hoses cables exchange fees what ever water heater sure they cover a water heater but even if you in and out hoses are in perfect condition the scam tech in our case AV pluming says oh we need to charge you 450 for new pipes thats about 50 in materials or they wont install it Then another 159 to exchange the water heater thats still under warranty that one guard just replaced less than 4 years ago see this is why all the techs LOVE the one guard warranty One guard just pays them for the labor at a reduced rate and then the techs make that up by charging YOU the one guard customer in extra hidden fee s that THEY says is required to finish the repair or replacement great scam these warranties company have going with all the repair techs Nice game they have going on here dont believe me try getting a repair or replacement on any covered item YOU will have out of pocket costs every time

Be very careful with this company

Be very careful with this company They are fraudulent We paid 2000 for a brand new air compressor After a few months we had issues with our air again The tech that came out today said that One Guard ordered us a REFURBISHED air compressor The tech said that these only last a few weeks They are using old equipment when you are paying for new And now they want us to pay 1500 again so they can send us another used air compressor It lasted 3 months why would we pay to be scammed again

Whoa

The technician that One Guard sent out to fix my a c issue diagnosed it as a blower motor Honor Air never gave me a price for new blower motor so I called another a c company It was the capacitor Next experience Called to have windows cleaned Service fee charged No company on their approved list so find your own I did Got their price approved for reimbursement Submitted the bill and I received a partial payment Now trying to get a manager or the retention team in sales to call me promised a call within 24 hours nope still waiting

Locked into one contractor of their choosing

We utilized the OneGuard Home Warranty for a condo that we purchased The main area where they were involved was in resolving problems with the HVAC system They would only use one contractor that was not performing well I asked them if we could use a different contractor and they said they only have one in the area they are allowed to use When it came time to replace the air conditioning unit the home warranty covered all but 600 and the cost of the crane used to lift the AC unit The contractor did not install the switches that alert us that there is an overflow of condensate under the unit or in the overflow line so the engineered wood floor that was 3 years hold had to be replaced for 6 000 I do not recommend OneGuard because they are using one bottom of the barrel contractor at least for AC issues which can be a focus area in Texas

Poor customer service management and poorer contractors

This company uses an asian or Indian call center who agents invariably have poor phone connections This is 2023 so you d figure when my cell phone comes up they d have all my information but not the case so you spend 10 min in buraucracy They keep using the same lousy contractor AZ Trademasters-HVAC who NEVER can get to you in less than a week and NEVER can get it fixed the first time It s 115 degrees outside and we have no AC I would find someone else

worst contractors shady business practices

They always have the worst contractors takes a long time for them to get there such that the problem could get worse No emergency coverage VERY hard to cancel they avoid it