Onequince Reviews

Quality for a fraction of the price

Every time I ve ordered from Quince it has been a positive experience even when my packages were lost For all of the people upset that Quince lost your packages remember Quince is not the one losing anything Quince hires out shipping companies to ship and deliver the customers orders Shipping carriers are the ones to blame when stuff is lost in the mail Once a package leaves a warehouse it s in the hands of the carrier NOT the vendor Now that being said Quince does partner with several overseas producers and anything coming from overseas takes time and is at greater risk of being lost because it has to go through customs and additional facilities before making its way into the hands of the USPS UPS Fed Ex or any other US shipping partners Quince partners with these overseas producers so they won t have to warehouse thousands of items allowing them to save on overhead This is one of the many reasons Quince is able to sell luxury items for less Their cashmere sweaters especially the cardigan and fisherman s sweaters are near perfect dupes for Jenni Kanye sweaters Their sheets and robes are beautiful and their leggings are some of the best around I am extremely satisfied with everything I ve purchased from Quince Out of the dozen orders I placed with Quince two have been lost both of which were lost at a sorting facility in New Jersey And both times I spoke to customer service they were happy to refund my orders Quince can file an insurance claim when orders are lost by shipping carriers and be refunded I have a hard time believing they wouldn t refund a customer order that was clearly undelivered And if a package is lost how on earth would anyone expect a customer service agent at Quince to remedy the situation Beyond refunding the order there is very little action that can take place on their end Shipping carriers are impossible to deal with and other than filing an insurance claim for a lost order vendors and consumers have no additional recourse I ve always been happy with the quality and service from Quince I wish other shoppers had the same experiences but it sounds like a lot of the negative reviews are inappropriately placed due to ignorance around how vendors and shipping companies operate If you want to avoid having packages lost in the mail drive to a store and buy the product yourself

Was a bit skeptical

Was a bit skeptical The jacket arrived and it was high quality but just was an odd fit for me The return and refund was fast and seamless

Great exchange policy

I got a sweater that was oversized but it was a bit too big to be comfortable I easily exchanged it for the right size with no charges The quality of the sweater was great for the price

Excellent customer service and return policy

I own 7 cashmere sweaters 3 cotton sweaters a cashmere cardigan 2 linen pants 1 linen shirt 1 silk skirt and 1 cashmere throw and had absolutely NO problem trying on and returning the 2 linen tanks that didn t fit This company also replaced 2 cashmere sweaters that shrank when washed Their customer service department is very quick to answer questions or any concerns regarding quality or fit The only negative is that they don t offer expanded sizes for those of us who are size 16 or larger This is something they are working on according to their customer service agents who emailed me regarding every single review I posted asking for them to expand the sizes offered I am not affiliated in any way with this company or any of its staff just in case someone out there thinks this review was written by someone with an interest in this company Here is but one email I received after posting a review on the company website Note I had to remove email address from email below as Trustpilot doesn t allow email address to be posted On May 15 2022 at 5 34 PM Care Email wrote Hello Carmen Thank you for your review We are so excited to hear you love your 100 Organic Linen Long Sleeve Shirt Your review is so honest I love it As a new company we appreciate the feedback which our design team uses to improve our products Please don t hesitate to reach out if you need anything from me All the best Tracey

I m more than impressed

I m more than impressed I only got one item But I will be purchasing more I purchased a silk skirt And it fits nice The biggest problem I have with online shipping is sizing But I had no issues The fabric is really nice Shipping comes from china So when it first ships you can t really track but once it arrives in USA you can ship it with usps I believe The shipping is not slow in my experience Some brand within USA take more time that quince shipping from china So I m happy with that too

I placed an order on Quince recently

I placed an order on Quince recently I purchased their blackout curtains and I decided to check the tracking status one full day after ordering I noticed the tracking said DHL which I knew was based out of India This caught me off guard and I was a little worried Because if I had known they would be shipped directly out of India I don t think I would ve placed the order I decided to look up quince reviews online and found this site Reading the reviews made me so nervous about my order I emailed the company to try and cancel my order I even tried to open a claim with PayPal The company quince emailed me right back She said they couldn t cancel because too much time had passed so I just let it go Well today I received my curtains They arrived a day sooner than expected and they re beautiful Completely blackout and true to color The only flaw I could note was an odd tiny stain near the bottom but I m not bothered by it I think from time of purchase to delivery was 7 days I m posting this review so if anyone is worried like I was they can take a deep breath

This is a great company

This is a great company They offer free 365 day returns That is insane We got our bedding including our comforter duvet cover and sheets as well as some cashmere items I ve been very pleased with everything

My go-to for affordable gifts

I ve ordered around 4 times now from Quince for myself and gifts and I remain impressed with the quality This company is a great alternative to Everlane their prices are lower for similar items also with a transparency focus and have sustainability fair labor statements I like that they have home items and jewelry in addition to clothing making it a one-stop shop for especially giftable items The clothing I have bought has held up really well and are timeless minimalist enough that I reach for those pieces again and again My last order I got some jewelry for my friend s birthday and the quality of the necklace for 40 was excellent It came in a beautiful velvet-lined box I did notice there was quite a bit of packaging for this order like plastic baggies for the jewelry items rather than just placing it in the box I don t think they re super duper green based on this but it s again very comparable to Everlane s green-washed marketing practices I recommend this company to my friends Always impressed with the quality price and fast shipping A true delight