Never ordering from them again
Ordered an article had an expected delivery date of one month after i ordered it Send an email after two weeks asking if it was normal they said yes After that i waited the estimated date of arrival passed and after 6 weeks of waiting nothing had arrived I sent them an email and they replied sorry the supplier run out of stock we cancel the order you will get your money back in the next days So in conclusion i waited 6 weeks and they couldnt even send me a email telling me they would not deliver They were expecting me to forget about it and keep my money A real embarrassment I chose them over their competitor because they were 10 cheaper and i didnt need the product urgently but the competitor would have delivered in 1 day not cancel after 6 weeks Will never buy from them again
Karolina Pielka
N/A
Can t match stated delivery dates
OK when you order books in German In over 10 orders of books in English I had ready for shipment in 1-2 or 4-7 days just get an e-mail the next day with 2 up to 4 weeks Only excuses from support In my perception they either don t have their stated delivery times not under control or this is part of a concept to lure customers
Andy Barron
N/A
Lies about delivery dates and then
Lies about delivery dates and then gives you a very bad excuse Been in contact with them Still can t state delivery times
Marco
N/A
Absolute garbage
Absolute garbage duck off really
Trobli G
N/A
My book never arrived and I have not
My book never arrived and I have not heard from customer service as well But they were kind enough to send me my invoice for the book I never received
amandine
N/A
False description of a product no answers from support
I wanted to buy a pdf version of a book but what they are selling is not a pdf but some format that I can only read on some tolino reader So the description of a product is totally wrong you don t get what you are buying Also I got no response from their support when I tried to find out more how can I access my pdf file I purchased I don t recommend at all I purchased a book that I can t read
Daniel Mika
N/A
Locked ebook to awful reader
The only thing that is worse than buying a locked ebook from what you thought was a good retailer is buying a locked ebook that can only be read on the horrendously incompetent online ebook reader from what you thought was a good retailer Honestly said if you can t make a useful ebook reader and you can t don t lock them to your terrible excuse for one You can t even highlight text I could download a pdf and convert it with a free online app and it would still be better than this Never buying from you again The book itself was excellent but I bought another version because I hated your UI so much
leoleo
N/A
Ordered a book for 29 CHF and received no invoice just debt collection
Ordered a book for 29 CHF invoice was probably in the parcel but disposed of it as the Order stated invoice will come via email I never received this email Forgot about it after a while and 3 months later received a bill from a debt collection company for 140 CHF After complaining to Orell F ssli they just emailed that based on their T Cs I had to pay and thats it Oh and that I apparently had received several reminders - these never never arrived Just lies I will never order from this company again Was my first order with them and my last
AP
N/A
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY The customer service is terrible I never received my order and when I enquired about this they said it was not their problem Buy elsewhere
Lucy Olivia Smith
N/A
eBook uncompatible with eReader
I bought an eBook and it was not available only on their own webreader or an app not possible to transfer it to an eReader What s the point of selling eBooks that cannot be read The customer service refused to answer my demands for another format or refund
