Otakumode Reviews

Fraud

I have never bought a product from here yet have attempted to take 0 77 luckily declined by my bank but have so be careful they will try take money from you even if you haven t bought a product from them

Good Figures Bad Service

Pro They stock a lot of figures and do a lot of pre-orders for new figures Items arrive well packed and not damaged Cons They are much more expensive than the retail price All items come out on sale but that sale price is marked up The more expensive the item the more markup Amiami and other sites sell at retail price Also they take forever to ship items I don t mean shipping international is slow based on method I mean on average from the time you order or an item comes in stock it s like a month before they even get to shipping it They are very disorganized when it comes to orders consolidating shipping or systematizing pre-orders or changes I ve had to send multiple emails trying to ask why they ship single items one at a time on the same order with the same release month and got back it s because only one item was in stock at the time If they could work on their service the over price premium might be worth it to buy from them

don t buy here

I have been waiting for more than fifteen days for some kind of information or assistance don t buy here I don t think I will receive my comics and I have lost a lot of money

TOM premium SCAM

Tokyo Otaku automatic renew for TOM premium is nothing but a SCAM it automatically renew and charge without asking any confirmation Very ill way of gaining USD 14 99 as pure profit and is not refundable only can be redeemed if you purchase from them it is like force buying I got cheated of USD 59 96 as I am not aware of their auto recurring charge for TOM Premium They expect customers to know what TOM Premium is all about They can keep my USD 59 96 for all i care What an ill way of making money not make but steal my money without me knowing and refuse to refund when I found out They assume that you had red their email after they sent it What if i have 200 emails coming in everyday then What if I abandon my email account after purchase and forgotten all about it What if i suddenly had an accident and pass away So this automatic recurring charges still go on nothing but a total CHEATER SCAM SHAME ON YOU TOKYO OTAKU

scam

My preorder date is getting pushed forward infinitely for 7 months already and they do not allow refunds for it A definite scam I have to contact my bank for my money back now

I ordered a model kit which included a

I ordered a model kit which included a digital item code from Tokyo Otaku Mode as a Christmas present When it was opened Christmas day it turned out the digital code had expired and was of no use I reported this issue to them across several emails and pointed out their website description clearly states that a digital code is included The responses were nothing but empty apologies and they had no interest in addressing the issue for myself or future customers basically saying it s not their problem At the time of writing this review they are still advertising the code as being included with the item

Terrible customer service

I m quite annoyed with their shipping policies As you may know EMS shipping to the US was stopped for a long time I had some preordered figures that I paid extra to ship EMS during this time They changed my shipping method to surface mail against my will I asked if I could be refunded for the extra shipping cost I paid and they refused Surface mail literally took months so I don t think it was an equivalent exchange They should ve just changed my orders to Fedex DHL UPS or refunded me Edit Another bad experience with TOM I received a damaged figure in the mail today One of the pegs was damaged during shipping and doesn t fit into the slot They re claiming it s a manufacturing defect and say it could take 3 months or even longer to receive a replacement part from the manufacturer It s clearly not a defect just damaged They re refusing to even try to contact the shipping company to get the insurance paid out Not going to renew my membership next year that s for sure

Extremely annoyed

Extremely annoyed They automatically charged me for a membership I wasn t even aware of and it costs quite a bit as well What a horrible and unreliable site never using it ever again

Order never came DENIED REFUND

I pre-ordered a Hatsune Miku figure from them at the END of 2020 if was supposed to come out in late 2021 and they emailed me every month after saying it got delayed A year went by I was fed up and asked for a refund they would only offer me TOM points so I took the points thinking I could just use the money to buy another figure Turns out even with the points I didn t want I could only use 15 of the points PER order So in order to actually use my 240 I would need to place tons of orders I ve been ordering from them for years so this really was shocking they are INSANE oh and the points have an expiration date COULD IT GET WORSE