


Tokyo Otaku Mode (TOM) Anime Figures & Merch Online Shop
Based on authentic user experiences
Nazariojo
6731 reviews
N/A
1 year ago
Don t give TOM the opportunity
I ve ordered a few anime figures from TOM in the past and up until recently but man has the quality of this site gone down significantly Their shipping and points policies are ridiculous Having items needing to be releasing on the same month to count for their reduced shipping fee when prior to this change it was your entire order needed to reach the amount regardless of ship date TOM points now can only be applied to a maximum of 20 for non premium members and 50 of the orders total for members of their abysmal premium service is laughable at best With every figure I ve recently ordered it s been a constant struggle for it to ship Waiting past their shipping window contacting customer support about the order them giving the generic response of it ll ship very soon To then be waiting another week for the item not ship and for this entire egregious process to repeat until it ships On top of this they overprice their figures by a ridiculous amount to the point where it s a lot cheaper just to import the figure off of Amazon Japan Their only redeeming value is that they debit you immediately upon purchase Honestly if you respect your time and money take your business elsewhere Sincerely A loyal and burnt out TOM customer
Bradley Hulse BraddersH
6731 reviews
N/A
1 year ago
Fraud
I have never bought a product from here yet have attempted to take 0 77 luckily declined by my bank but have so be careful they will try take money from you even if you haven t bought a product from them
Viewer
6731 reviews
N/A
1 year ago
Good Figures Bad Service
Pro They stock a lot of figures and do a lot of pre-orders for new figures Items arrive well packed and not damaged Cons They are much more expensive than the retail price All items come out on sale but that sale price is marked up The more expensive the item the more markup Amiami and other sites sell at retail price Also they take forever to ship items I don t mean shipping international is slow based on method I mean on average from the time you order or an item comes in stock it s like a month before they even get to shipping it They are very disorganized when it comes to orders consolidating shipping or systematizing pre-orders or changes I ve had to send multiple emails trying to ask why they ship single items one at a time on the same order with the same release month and got back it s because only one item was in stock at the time If they could work on their service the over price premium might be worth it to buy from them
Paloma
6731 reviews
N/A
1 year ago
don t buy here
I have been waiting for more than fifteen days for some kind of information or assistance don t buy here I don t think I will receive my comics and I have lost a lot of money
Jee Szes Lee
6731 reviews
N/A
1 year ago
TOM premium SCAM
Tokyo Otaku automatic renew for TOM premium is nothing but a SCAM it automatically renew and charge without asking any confirmation Very ill way of gaining USD 14 99 as pure profit and is not refundable only can be redeemed if you purchase from them it is like force buying I got cheated of USD 59 96 as I am not aware of their auto recurring charge for TOM Premium They expect customers to know what TOM Premium is all about They can keep my USD 59 96 for all i care What an ill way of making money not make but steal my money without me knowing and refuse to refund when I found out They assume that you had red their email after they sent it What if i have 200 emails coming in everyday then What if I abandon my email account after purchase and forgotten all about it What if i suddenly had an accident and pass away So this automatic recurring charges still go on nothing but a total CHEATER SCAM SHAME ON YOU TOKYO OTAKU
Vindicate
6731 reviews
N/A
1 year ago
scam
My preorder date is getting pushed forward infinitely for 7 months already and they do not allow refunds for it A definite scam I have to contact my bank for my money back now
Simon Macaulay
6731 reviews
N/A
1 year ago
I ordered a model kit which included a
I ordered a model kit which included a digital item code from Tokyo Otaku Mode as a Christmas present When it was opened Christmas day it turned out the digital code had expired and was of no use I reported this issue to them across several emails and pointed out their website description clearly states that a digital code is included The responses were nothing but empty apologies and they had no interest in addressing the issue for myself or future customers basically saying it s not their problem At the time of writing this review they are still advertising the code as being included with the item
Mia Blanchard
6731 reviews
N/A
1 year ago
Terrible customer service
I m quite annoyed with their shipping policies As you may know EMS shipping to the US was stopped for a long time I had some preordered figures that I paid extra to ship EMS during this time They changed my shipping method to surface mail against my will I asked if I could be refunded for the extra shipping cost I paid and they refused Surface mail literally took months so I don t think it was an equivalent exchange They should ve just changed my orders to Fedex DHL UPS or refunded me Edit Another bad experience with TOM I received a damaged figure in the mail today One of the pegs was damaged during shipping and doesn t fit into the slot They re claiming it s a manufacturing defect and say it could take 3 months or even longer to receive a replacement part from the manufacturer It s clearly not a defect just damaged They re refusing to even try to contact the shipping company to get the insurance paid out Not going to renew my membership next year that s for sure
Natalie
6731 reviews
N/A
1 year ago
Extremely annoyed
Extremely annoyed They automatically charged me for a membership I wasn t even aware of and it costs quite a bit as well What a horrible and unreliable site never using it ever again
Jennie
6731 reviews
N/A
1 year ago
Order never came DENIED REFUND
I pre-ordered a Hatsune Miku figure from them at the END of 2020 if was supposed to come out in late 2021 and they emailed me every month after saying it got delayed A year went by I was fed up and asked for a refund they would only offer me TOM points so I took the points thinking I could just use the money to buy another figure Turns out even with the points I didn t want I could only use 15 of the points PER order So in order to actually use my 240 I would need to place tons of orders I ve been ordering from them for years so this really was shocking they are INSANE oh and the points have an expiration date COULD IT GET WORSE