RatingFacts is an independent review platform and is not affiliated with Outreach (outreach.io). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse
Customer reviews for Outreach overwhelmingly reflect severe dissatisfaction, with the vast majority being one-star ratings. The primary and most consistent complaint across reviews is the exceptionally poor quality of customer service and support, described as slow, non-existent, or outright terrible. Many customers report unresolved tickets, unresponsive account managers, and support systems that merely redirect to inadequate knowledge bases. The product's user interface and platform functionality are also heavily criticized for being clunky, non-user-friendly, and plagued with technical issues like failed call recordings. Several reviews allege unethical business practices, including difficulty cancelling contracts and being charged for unused services. There are also significant complaints about the company's internal culture and treatment of employees, which customers extrapolate to predict poor treatment of clients. A minor positive note exists in one review praising an engineer for resolving a specific fault efficiently, but this is isolated. Overall, the consensus is that the software's potential is completely undermined by catastrophic service delivery and operational failures. The frequent mention of considering competitors like SalesLoft indicates low customer retention and overall satisfaction. The collective experience suggests a company perceived as unreliable and unprofessional.
Last updated 4 months ago