Ownguitarpicks Reviews

I was very happy with the online process of designing the product however this company has failed to keep me informed of dispatch information and ignored my multiple attempts to get in touch over WhatsApp and email

I ordered custom guitar picks from this site on the 25th November and still had not received them over a month later though I paid for tracked shipping and everything When reaching out about my annoyance I was told it was just lost once complaining asking for a new set and reading the reviews I understood this isn t a reliable company and the emailed response began with haha so you can see the company doesn t care about its customers either I ve decided to get a refund but we ll see if that ever comes

Ordered some picks for delivery to UK which were not delivered - despite Royal Mail telling me they were delivered On querying this with Royal Mail I was told that the address label for delivery did not match the delivery address I provided I have no idea where they went to and Own Guitar Picks is refusing to return my emails phone calls whatsapp messages I am starting to think I have been scammed and am approaching my bank to see if I can get a refund

Ordered customised drumsticks Website constantly set all of the info I put in back to basics every time I tried to check out Took hours just trying to get it to hold the data I input to be engraved on the drumsticks When they eventually arrived they were printed and not engraved Contacted the company to advise this and they were very rude Pretty much a tough luck f you attitude Same as other customers have reported Don t use this company There are nicer ones out there

After placing a successful initial order of 100 NFC guitar picks I placed a follow up order for 250 picks note this number carefully I placed the order on the Wednesday 28th March Paying an additional 35 for expedited delivery - within 48 hours The first order had arrived within 48 hours so I d hoped for this order to make it just in time before the Friday to Monday inclusive holiday break in the Netherlands The order did not arrive and appeared to be stuck in a pending state on their site I tried contacting the company Leaving 4 voicemails sending 3 emails with no response Eventually I manage to stir them to life by commenting on their instagram posts asking them to get in touch The order was eventually dispatched last Friday 3rd April 9 days after it was placed The company still charged me the full next day delivery charge No offer refund the now obsolete 48 hour delivery Despite the web domain being in the UK the company has no UK tax status and the deliveries to the UK will be counted as imports This means you should expect an additional tarriff charge There is no mention of this at checkout so beware I had to pay an additional 65 for DHL to complete the delivery by this stage it was 10 days late To add insult to injury only 197 of the 250 picks that I had paid for were contained in this package 198 if you include one pick printed on totally different much lower quality plastic Note I d payed the import tax on all 250 So 15 sacrificed to the customs gods I ve seen this company dismiss these complaints and claims off handedly I can evidence every statement in this review Please contact my twitter social is 0xjck if you it would be helpful for me to share

I ordered a custom guitar for a leaving pilot of our unit in the air force on 5th of September His farewell will be next week on 2nd of October I told the company that the guitar was supposed to be a gift that I wanted to get a status update of my order and I also wanted to know if we will get the guitar until his farewell After lots of unanswered requests about my order it got cancelled today No cashback and no guitar for a leaving comrade I never had such a bad experience with any other company Thank you for nothing To your answer Reply from Own Guitar Picks4 hours agoThe refund is made but that takes about 2 days The picks were already send out Also wrapping a guitar takes about 3 weeks ------------- -----------Just send me the guitar and reply to my requests instead of ignoring me and withdrawing your offer Still terribly disappointing

Bad Job our guitar was not good

Just tried to fit custom pick guard and its way out of spec Pics were taken today and lined up 1 screw hole with others way out of spec as well Half moon shape at selector volume plate is 3mm out and is also 3mm out at horizontal cut away at bridge plate lined up screw hole at neck and every other screw hole is also 3mm out of spec Company not answering e mails Today was the first chance to fit it and for the money paid disappointed doesn t come close and looking for refund to suit

I ve ordered a few picks with tracking codeThe email comes confirming my order but with no tracking whatsoever Its been more than a month that i tried to contact them and have no received anything At this point im not sure if they sent anything at all and I got scammed I tried calling multiple times it goes to voicemail The email shown in the site doesnt exist

Absolutely zero customer service After an urgent order was stuck at Processing for weeks I tried to contact them by phone and email dozens of times to get an update about the status of the order No one ever answered my calls or replied to my emails I tried to cancel the order and no one ever replied DO NOT USE THIS COMPANY