A
anonymous
Disappointed with my kitchen
Similar to another post on here I too purchased a kitchen from the Painted Kitchen co back in 2019 or the classic kitchen co as it was known back then and having moved into a new property and planning a full house renovation we decided to use them again as we were hugely impressed with them the first time round We naively assumed we were getting the same product sadly this was not the case In that time they have moved their manufacturing to China to cut costs and unfortunately the quality has also taken a hit When our kitchen arrived I was immediately disappointed with it so much so that I had to get in contact with them to highlight this and also ask about the numerous scuffs and dents accumulated through transit Unfortunately they were super defensive and mentioned that filler was supplied for this purpose something I thought odd given the cost and found it incredibly dismissive The quality is nothing like what it used to be so much so that we had to pay our carpenter an additional 3 days labour just to fit it doors needed to be rehung and uneven gaps either side of the drawers which are still there now When this was pointed out to them and images sent across they tried to blame our fitter which we thought was ironic given he was the same kitchen fitter we used to fit our kitchen back in 2019 which they advertise both on their website and Instagram page After a number of back and forth emails they finally agreed to send someone out to investigate but given their previous emails and reluctance to help we decided to just get our fitter to crack on as I was 9 months pregnant and needed a kitchen asap as we figured from previous communication they wouldn t be of much use Our kitchen has now been in a few months and the quality keeps letting us down as it s made of soft wood and is incredibly easy to dent and scratch and is not in any way conducive to a family environment All in all I regret that I didn t do my due diligence and would not recommend using them It was an expensive mistake on my part and no way worth what I paid for it 14k plus cost of labour and painting I will say the ordering and design process was speedy just a shame the end product isn t great If you re debating on using these guys make sure you do your research as it s a very expensive mistake to get wrong like I have