Jerin Jacob
N/A
TERRIBLE EXPERIENCE
HORRIBLE customer service They have ruined the experience of my friend - the bride - with their poor quality trial and INABILITY TO DELIVER ON TIME
Priti
N/A
I recently inquired about ordering a
I recently inquired about ordering a dress for my bridal shower but was initially told it couldn t be delivered on time The following day the representative I spoke with reached out on her own and informed me the order could be expedited I was thrilled and agreed to proceed but then she mentioned there would be an expediting fee of over 43 350 INR approximately 507 USD which was almost 50 of the dress s cost I found that excessive and decided not to move forward The next day however the same representative contacted me again offering to waive the expediting fee completely I hadn t requested this so it struck me as odd and left me feeling like they were simply looking for ways to overcharge their customers Still I loved the dress and decided to place the order with a guarantee that it would be completed and shipped in time for my event I paid an 80 deposit with the remaining 20 plus shipping due once the dress was ready for shipment When I asked for a template for the measurements the template they provided was unprofessional and unclear as if a child is asking for measurements After asking for clarification they scheduled a video call with a stylist which helped but this back-and-forth added unnecessary hassle Weeks later when I checked in for an update the representative s responses became inconsistent shifting from confident assurances to vague comments like We are trying our best and hoping for the best Naturally I questioned this and she reassured me it would be completed on time The day before the dress was supposed to ship I asked for confirmation and payment details Despite our earlier agreement they sent me a link requesting the full amount instead of deducting the 80 deposit I had already paid It was only after I followed up repeatedly that they corrected this and confirmed the shipment When I asked for a tracking number I was told it wouldn t be available for two days only to receive it immediately after insisting lol When the dress finally arrived it was a disaster It was significantly shorter than the measurements I provided making it completely unwearable If it had been too long I could have altered it but there s nothing I can do with a dress that s too short Not only was it short most of the measurements were just wrong I understand if 5 of an inch goes up or down but this was way off After spending nearly 2 000 I now have a dress I can t use and no solution from the company I reached out to the representative to address the issue The representative sent me pictures showing the dress being measured before it was shipped However there were clear problems with these measurements 1 They measured the length of the dress slanted which inherently adds a few extra inches compared to measuring it straight 2 Even with their slanted measurement the result shown in the picture is still incorrect and doesn t match the required length I m not sure what they were trying to argue because even the evidence they provided only confirms the dress is shorter than it should be To make matters worse the representative called me again and insisted that I was measuring the dress incorrectly I even offered to get on a video call and measure the dress in front of them but the representative refused This only made it clear they were not willing to take responsibility or resolve the problem properly They were dismissive and unhelpful This experience has been beyond frustrating and disappointing
Bhupinder Kaur
N/A
Amazing service
Amazing service Professionals Beautiful outfits On time
Consumer
N/A
Arrived on time
Arrived on time great customer service and fitted me perfectly
Harry
N/A
Excellent
Excellent
Karla
N/A
Best and Most original Brand out there
I absolutely loved my experience with this brand I bought a Sari and a two piece pant suit a bag jewlery and some costume made shoes I did such a big purchase for a first buy but I wanted everything for an event I had in Ibiza so I risked it after checking the comments of the brand And I got to say that they called me more that three times in video call to make sure my measurements were correct and they basically looked at me while I was measuring myself to see if I was doing it right The dresses I received were exactly what i saw in the website and they looked amazing The bag is sooo precious and the jewelry very unique My only issue was that the shoes were sent in a wrong size but they immediately made new ones and try to send it as fast as possible This shoes are so unique that it was absolutely worth the wait Such amazing customer service Im very happy with this brand The real deal
Surbhi H Dhawan
N/A
Simply amazing
Simply amazing The outfit feels like second skin and I had been looking to wear Papa don t preach for so long Finally I lived the dream as bridesmaid at my sister s wedding
Addman Creation
N/A
Great response and excellent behavior
Great response and excellent behavior to customers
Chilsia Shafi
N/A
Riddhiiiii helped me with all my
Riddhiiiii helped me with all my shopping I got my grad outfit sangeet lehenga and haldi outfit The grad outfit arrived on time and was BEAUTIFUL Got so many compliments on it made me feel like a star Ultimate boss vibes Cant wait for the other two outfits
deeksha shetty
N/A
Thank you so much for an amazing
Thank you so much for an amazing shopping experience with you guys Your brand is too good n unique Loved the vibrant colors in ur collection Will surely continue my trust in this brand