Clueless staff unhelpful and rude
I contacted the office to enquire about a PCN invoice initially she tried to tell me it is a fine After educating her that they cannot issue a fine theat a Parking Charge Notice is actually an invoice she tried to insist it was a fine After educating her further and telling her the law that relates to Invoices for parking on Private property she refused to accept they are not fines Why do these companies employ people that do not know the basic law around the invoices they issue as threat for parking on private property The telephonist that dealt with the call was unable to provide the website address in full forcing me to go to the landing page then navigate around the site myself She was unaware that the full address appears at the header of the page and gives the full address for access directly to whichever page is wanted I then asked what format is accepted for attached a file to an appeal and she said any I attempted to attach an excel download of my bank statement which the site does not allow then I tried several other types of file from downloads as I do not want to attach a photo with exif data included When I tried to explain this the telephonist said use your phone I m not telling you how to do it I said I will not use my phone and want a solution that I can complete using my laptop She would not accept that her lack of her was frustrating to a customer and was clearly clueless of how to use the online form from a laptop desktop PC and thinks everyone should do it her way She then refused to help any further and hand up
Cathy Taylor
N/A
Cowboys
Cousin paid for a guest permit for us now being chased for PCN provided proof but set the dogs on me and not having to defend it in court as BW Legal have seen the proof of guest permit but say they want their money regardless Absolute cowboys
River Mersey
N/A
Scam
Scam Specifically for Duke Street Manchester Parked at this location attendant s cabin locked closed phone app didn t work so paid cash at ticket machine at entrance to carpark Following week received PCN Appealed including my emails being bounced back only to be told this company doesn t operate the coin paid ticket machine therefore I parked there without making a payment Union-run appeal service then also concluded that the PCN was issued correctly Site owner Castlefield Estates should be ashamed to be employing this parking company
Steve B
N/A
Can t give no stars otherwise I would
Can t give no stars otherwise I would - basically not following the law and not adhering to the standards set out in their own website or tickets Crooks
Alex Florea
N/A
Scammers
Scammers I paid their stupid fine because I had the audacity to take 13 minutes to load the shopping in the car with a bad back and a cold only to receive a second paper asking for money again
Andreas Sallas
N/A
Complete and utter cowboys anyone working here should be ashamed
This is completely disgraceful end to end Firstly the parking ticket is 170 for a 10 minute overstay in an empty car park with a massive Free Parking sign at the entrance and unclear fine print Anyway I was told that I can call up and pay the reduced fee of 60 and not given a timeframe for it with this information I waited for my next paycheque and so I call up to pay the reduced fine and I m told they can t reduce it now regardless of there being no time frame mentioned it s been passed to a Loan shark who are sending me threatening letters and refuse to resolve the issue for me they just say they cant reduce the fee and refer me back to parking-tickets to attempt to resolve which they won t either Don t know what to do now other than wait to go to court with the evidence that they told me I could pay a reduced fine
Ali KD
N/A
They need to change their name as Scammers Parking LTD
I received a parking ticket today which has left me deeply shocked and furious I perceive this incident as nothing short of a scam On the 5th of May 2024 I visited the London Outlet Center with the intention of purchasing shoes from Sketchers and subsequently parked in the center s car park Upon arrival an individual employed by the car park was halting vehicles before entry and inquiring about the anticipated duration of their stay He informed me that parking would be complimentary if I intended to depart before 1 pm Given my brief shopping agenda this arrangement seemed reasonable Notably there were no barriers upon entry or exit to the car park which further reinforced the assurance provided by the attendant Consequently I proceeded with my visit to Sketchers where I spent 104 and departed after a mere 57 minutes precisely at 11 39 am Receiving a penalty notice under these circumstances is nothing short of entrapment Why should I be penalized for following the instructions given by the attendant especially when the absence of barriers implies an understanding of the parking terms I am fully aware of the surveillance cameras installed throughout the premises which should corroborate my account of events Furthermore they can review their own surveillance footage to observe the attendant halting each car affirming my account of the interaction I am currently facing numerous challenges including financial difficulties and I am unable to afford this unjust penalty especially when I am confident in my adherence to the parking terms I am prepared to contest this in court if necessary
Andrew Douglas
N/A
This firm is cancer
This firm is cancer they have zero morals and are just scum
victor carman
N/A
This company operates without worrying
This company operates without worrying about their legal responsibilities If you see a car park ran by this company go find another one Seriously Received a PCN after parking near Newcastle Airport They d fitted an ANPR camera but no signs so anyone using the site would have no idea there was as half hour limit There s signs there now apparently staff were rude on the telephone and don t seem to mind making stuff up to get rid of you
David lake
N/A
ON 23rd Sept I dropped 2 people off for
ON 23rd Sept I dropped 2 people off for a plane at Newcastle airport They got out of the car at the Shell station as I wanted to go the shop 2 weeks later I got a fine notice for parking on private land I emailed shell to appeal and was told it was a site run by a dealer Motor Fuel Group Ltd So basically Shell washed there hands of it I appealed to UK Parking and was refused and told to pay I saw no signs at all all my passengers saw no signs These guys are partners in crime and until this cowboy outfit are stopped some poor people will have a nightmare Well done MFG Skyway at Newcastle airport keep on screwing people over
