Paw Reviews

Good luck with receiving your order

I place an order January 27th which stated 2-4 business day shipping Received a shipping confirmation a day later with a tracking number that goes to a invalid link Tracking number cannot be recognized by any tracking system online Contacted Paw com and requested a valid tracking number Still have not received a response Submitted a PayPal dispute and they have tried contacting Paw com about the order with no response from the seller Good luck getting your order

Never received the King Blanket Most expensive item in my order

Never received my king sized PupProtector throw blanket even though it was marked delivered with the Marley mist spray I received The pack slip for the spray only reflected 1 item so I assumed there was a delay in shipping for the actual blanket Contacted customer service via email and call voice message multiple times to check on status of blanket and no response I feel scammed Looking back at the Paw com website if you try to filter for negative reviews 2 stars or less there are none Seems like they are padding screening the honest feedback BEWARE DO NOT PURCHASE FROM THEM

Please don t do it It s a ghost company It s a scam Follow the spirit and click off now No customer service No correct product No response No dignity for dogs

Ordered a dog bed and supplements absolutely not as advertised Tried to return and until this day no response Devastating experience while attempting to give my dog the best Horribly sick after the fact of these reviews that were not present at the time of my purchase Only good reviews I believed myself to be the only one Traumatized It was not cheap I was sent what they wanted us to have I ve never written a review of this caliber You ve been warned

Terrible

I placed and order money was taken from my account Never received an order confirmation or shipping confirmation I sent an email and received a basic support email back saying request for support was closed If you phoned the number the customer service agents were very nice but they only thing they could tell me was that my order hasn t shipped yet I waited weeks for any sort of an update but nothing and finally just requested a refund I will not be using this company again

Waiting for Paw com to respond

No communication back but they will send you 30 sales emails trying to get your money Where is my order This company does not care about their customers I ordered 11 25 asking for shipping information and have received nothing One of the emails even blocked me Poor customer service Save your money My dogs are looking out the windows waiting for their blanket and bed

On 10 20 22 I ordered and paid for a

On 10 20 22 I ordered and paid for a Pup Protector from this company I still on 11 15 22 have not received my product I have been contacting their support site for several days and they are not responding Communication would be nice I guess they do not care about customer service I would not recommend using this company ever

non existent customer service

Ordered a replacement bed cover because ours disintegrated with washing The wrong size came and when I tried to return it their customer service ghosted me When I finally got the online return to work by changing my address to someone elses they CHARGED ME 20 because THEY decided to donate the item to a place in vegas How about you simply send me the correct item in exchange for this one I won t buy their overpriced low quality products again PS I couldn t figure out how to leave a google review which is a red flag

Horrible customer service no free shipping

The seller offered free shipping yet they used a courier service that does not deliver to a rural location I had to drive for 2 hours just to collect the dog bed I ve been emailing their customer service department for 4 days now without a reply I bought two more items which are still in the mail I m not willing to drive two hours again to pick them up Loomis will have to return them I will report this company to my credit card as fraudulent if they do not respond to my emails shortly Don t purchase from this company