Pcsonline Reviews

At the beginning of the month we sadly faced the sudden passing of our 15 year old dog Her cremation was organised via our vets to the East Boldon branch of Pet Cremation Services Her ashes were quickly returned in our choice of a carved wooden casket and accompanied by certification of individual cremation Although a very sad occasion the whole process was very tastefully completed including the packaging used to return I was a little concerned whilst waiting for her ashes to be returned to read some of the poor reviews on here However I can only conclude that there are actually 14 branches and I can only speak from my experience of the East Boldon branch I also note that some of these reviews relate to the peak of the Covid pandemic when even human funerals were adversely affected PCS unfortunately would appear to not address any negative reviews on TrustPilot

I can honestly say that pheonix were absolutely fantastic very respectful of what I wanted and very helpful My beautiful boy Milo was back home with me within 2 days

John from pcs is always very helpful and friendly when he comes to our veterinary practice couldn t rate him higher Always puts a smile on our faces in the early hours of morning couldn t ask for a better service from John

What a fantastic service we lost our beloved dog lenny our world fell apart and pet cremation services were amazing the gentleman that came to pick lenny up offered his condolences and made it a dignified respectful last journey for our beloved dog lenny may he now rest in peace thank you to pet cremation service for being so respectful to our boy

Last year when our pet Millie died my husband dealt with this sad time And says the company couldn t have been more than lovely the farewell room was lovely and Hilda was more than compassionate seems terrible that two reviews give you such a bad rating and puts people off and I think with covid rules being involved with one of the reviews it s particularly unfair as even human burials were completely disrupted Mille was returned in a beautiful little box with a fresh white rose can t fault the service and incidentally had to keep asking for the account as that wasn t thrust in your face immediately with many companies Raymond and morven Kerr

This is the hardest review a have had to make We would like to put in to words our sincere and grateful thanks to Phoenix Cremation for their prompt efficient and considerate manner give to us at the time of your home service cremation of our beloved dog Louie recently The whole procedure was indeed carried out in a professional and dignified manner which we thank you immensely We would most diffidently recommend to my friends and family

I must speak as I find Phoenix sent Lee to fetch our old boy and he couldn t have been more helpful respectful kind or gentle We truly felt we had been able to say our final goodbye as we wished The company have contacted me by phone too and the person I spoke to was helpful polite and sympathetic

Highly recommend this service they were so kind n caring and took amazing care of marley We chose Charlie one of the vets springfield recommend he was amazing I never felt rushed and both the vet and springfield were caring and compassionate and really kind thank you both for helping me through one of the worst times of my life

I can only praise this company Such care patience and understanding They did everything I asked for my beautiful Baby Felix Losing him was the hardest most painful experience of my life My beautiful boy Mummy loves you Till we meet again my little friend Thank you from the bottom of my heart Xx valley pet cremation in Paignton Devon

My little Helen went to sleep last week and Phoenix were professional and compassionate at an extremely sad and traumatic time I didn t deal with Phoenix direct on the telephone as Cloud 9 Vets organised everything for me Gary came to my flat and he was kind and caring and reassuring at a very sad time I would highly recommend Phoenix Helen had an individual cremation Her little casket is beautiful with her name on it Olive