Pearson Reviews

Wish I could rate them lower

Wish I could rate them lower Paid 150 usd for a book The shipping displayed was ground 3-8 business days I called support on day 5 because the estimated date through the tracker was a month They first explained they had the book ready and were waiting for the truck on further inquiring I discovered that they didn t have the book and we not sure if they would ever get it at all Didn t offer any solutions just soulless I m sorry Please don t support this company

Horrible costume service

Horrible costume service The website was very confusing so I ended purchasing something different of what I need I called them right way to cancel the purchase I didn t get even use the access I purchased but they never give me a refund

Worst company I ve ever experienced

Worst company I ve ever experienced I didn t put my middle name under the First Name section I tried to fix this before I came and was unsuccessful because none of them can t speak English ironically due to their outsourcing I was declined entry to the exam even though I turned up over an hour early to try and resolve it They just send a condescending generic copy and pasted message when trying to reschedule The owners seem like the worst kind of people - trying to scrape as much money as possible with zero integrity If you re an owner or high above in the company - mark my words - you will receive karma in life

Appalling customer service

Appalling customer service Tried to buy some books the site said there was an issue with my card However although no order was generated they actually did charge me They have nearly 500 of my money I tried the live chat expert who said he d email me so I could submit my bank receipts but he didn t I rang and they didn t seem to believe this could have even happened She also couldn t seem to manage to transcribe my email address Useless clowns

An Antiquated Scam for 140 I Can t Even Use My Textbook

I ve used several of their digital textbook and online learning platforms for college courses and wound up going to youtube or other sites to actually learn the material This company simply should not exist They only operate as part of the scam that is the textbook industry Khan Academy WikiPedia and other open-source resource are free an plentiful Pearson offers absolutely nothing to students or teachers

Don t bother wasting your money

Asks for a decimal I answer with a decimal States I am wrong because the answer was apparently supposed to be a radical constant I cannot believe I pay 90USD EVERY math class only to be disappointed and left missing points on assignments because Pearson will not help in way shape or form I cannot make them answer me

Sketchy AF

I m attending HVCC and accidentally bought an Ebook for a class without realizing it wasn t even needed Called and they told me to just go online and figure out the return policy myself said they wouldn t help Online said I have only 2 weeks to file a return yet with college ending and Christmas new years I was too busy to file Probably too late now the trash company probably wouldn t have even been honorable even if I did file tbh

This is insane

So let me get this straight after paying for my class I m forced to pay 80 on top of that for an access code to the textbook but if I want to use the Pearson app to view said textbook on the go I must pay ANOTHER 44 for the length of my semester F YOU

Customer services and invoicing is a joke

I ordered books they sent me double the order and invoiced me twice I asked them to come and collect the books and credit me they agreed This has happened multiple times They never come and they continue to hound me for the money This has been going on for 4-5 years Invoices have codes and jargon on so it s impossible to know what you re paying for and when you try and contact them to try and find out it s extremely difficult It makes paying for things so time consuming I am going to cancel all subscriptions but it will take me a while to find out how perhaps that s the idea