Peckfortoncastle Reviews

They demand a 30 holding charge which they then hold for 7-10 days Place was a lovely stay and we thoroughly enjoyed it but holding this money is absolutely ludicrous If it wasn t for the mrs birthday i d have refused and demanded a refund for the stay then left This wasn t mentioned anywhere in the booking

Afternoon tea was very poor Sandwiches equated to one sandwich per person with the world s smallest ever scones Clotted cream wasn t clotted cream at all and we weren t served a single cup of tea Quality was poor so don t expect much It s a huge rip off and to be avoided 30 for the privilege Be warned it s a money making scam

Went for afternoon tea today Really disappointed after making a long round trip journeyPoor quality sandwiches sconesThe price is ridiculous for what you get Avoid

I am writing this to express my deep dissatisfaction with the overall experience I had during my recent stay at Peckforton Castle in November Unfortunately the service and standards provided were far below the expectations set by the establishment and the prices charged First I was extremely disappointed with the cleanliness of the hotel room Upon arrival I found the room to be poorly maintained with visible dirt and dust on surfaces On both days of my stay the toilet rolls were not replaced and the bed was not properly made The blankets were carelessly thrown onto the floor which I found both unacceptable and unhygienic This level of neglect is not what I would expect from a hotel of this supposed standard Additionally the breakfast experience was extremely disappointing The pricing for breakfast extras felt like blatant profiteering especially considering the limited and subpar quality of the options available It was clear that your hotel is taking advantage of guests by charging excessively for items that should either be included or offered at a much more reasonable rate 5 passion fee for Avocado and eggs which was even charged when we said we didn t want the eggs Whilst I queried this the table next to us complained about hair in their food I was also taken aback by the prices for basic branded drinks within the hotel The charges were excessive and in my opinion an unreasonable markup given the quality and nature of the products Future guests - watch carefully for this I run a chain of hospitality venues and you will be charged premium prices for drinks that are very cheap for the venue to purchase To make matters worse our stay was in connection with a wedding and it became very apparent that wedding guests have little option but to stay at your hotel Given this limited choice it seems that your hotel is taking advantage of the situation by charging excessively for both accommodations and basic services This kind of pricing feels particularly unfair when the overall service and standards fall so far short of what is expected Given the combination of poor service lack of cleanliness and inflated prices I feel that I did not receive the value I was led to expect when booking my stay I hope this feedback is taken seriously and the hotel take immediate steps to address these issues so that future guests do not encounter the experience that we had

we stayed here a few weeks ago for my husbands birthday Unfortunately it didnt live up to our expectations The room initially looked lovely but it was in our opinion not upto any standards The shower head had no way of staying fixed so had to be held the tap in sink turned complety around and no hand towels suppied The food in the restaurnat again wasnt upto a good standard my meal came swimming in gravy infact the waiter did spill some onto the table and my husbands didnt have any Breakfast was ok but nothing supplied ie no milk condiments butter had to keep asking for everything to be bought to us We did stay about 5 years ago and it has certainly gone down since then The hotel has eventually offered a free afternoon tea if we return but considering it was over 2 hours drive away i cant see us wanted to return needs some TLC immediately

We stayed for convenience following a dear friends wedding at the venue we paid 200 for a four poster room as a treat and after waking up from a late night celebrating the shower was covered in mould Needless to say I refused to shower as a complete health risk and drove home 6 hours for a well needed shower It s a shame I am unable to leave photos I have added to online forums to warn people Avoid