Petsupermarket Reviews

Pet SuperShit

When my local pet store went out of business I was no longer able to find performatrin brand cat food anywhere which is what my cats have been on their whole lives Pet supermarket was the only spot I found that carried my girls food so I set up an account and an autoship order timed to come every few months before I ran out of food Not only has my shipment always been late it s also always been wrong The first order they doubled my order and charged me for it without my consent or knowledge The second order came damaged in a broken box with holes in the bag The third and most recent order came late again and was actually 3 bags of dog food not cat food Their customer service was difficult to get in touch with and not helpful The online chat kept getting disconnected and would not work when I tried to upload photos they requested When I finally got in touch with someone on the phone and told them I would like my correct order sent to me overnight or expedited I was told they are not able to do that So now I have to play the lets find my girls a new cat food game and hope I find something fast that agrees with their sensitive tastes and bellies It is crazy to me that such a large company is so incompetent when it comes to online orders and equally crazy that they can t overnight ship something I know i m ranting because this is fresh and I m pissed but idgaf I planned on coming home from work to take a nap with my cats before getting back to the grind Instead I got cussing dog food and am so cussing frustrated right now Cuss you pet super market Cuss you right to Cuss

A terribly unorganized awful customer service company

Don t waste your time using this company Rarely can you get them on the line You are more likely to get the IRS on the line than this customer service department Hung up on once phone service was out at one time and the entire company appears to be in disarray Not worth dealing with

Delivery

Placed order on 15th December and received nothing by 23rd so phoned and because I had not put the correct weigh for the wormer that I had ordered it had been put on hold I was told they had contacted me but could not find the email they had supposedly sent on 17th After removing the wormer from the order so as to speed up the delivery of the food on the same order I was then told they still didn t know when it would be delivered This is the second time a delivery from them has been delayed the first time Petsupermarket and Yodel the delivery company just blamed each other It would be quicker to order it via China Will NOT be using them again

Very poor service

After placing my order on 12th August I had a problem with entering my credit card details so emailed customer service to ask for assistance Received automated response saying website was having problems and I would get a response in 48hrs still waiting I also telephoned twice to be left listening to music for 10mins each time at 13pence a minute So to date nobody has contacted me and I don t know if my credit card details have gone through or not As I have had no confirmation regarding the order either I m just in limbo at the moment No more P S orders from me which is a shame

Late delivery again

This is the second time I have had problems with this company My last order was late even though it said all the items were in stock let me book next day delivery and took my money I then had to phone the company after several days only to be told the warehouse didn t have the stock and I would get my order when it came in We run a business looking after clients dogs so placed a large order only to have to go to a supermarket to buy food to feed the dogs We have since placed another smaller order on the 22nd October and received confirmation saying the order would be delivered in two working days this then changed to the 25th October it is now the 27th of October and still no delivery and yet another trip to the supermarket We will not be using this company again as they are completely unreliable

Cat remedy

Quick service

excellent service

as always excellent service and timescales Well done

5 stars

Earlier than expected delivery in good condition and cheapest price available with good savings on product with free delivery

Great

Brilliant company I keep coming back for great service great prices great fast delivery would recommend to everybody