Phone Reviews

I have had several issues with the iPhone 6 i bought for my daughter from this company and their customer service is shocking Firstly the phone was not delivered on time well over a week late after being promised next day delivery This could well be a fault with royal mail so we will give phone exchange the benefit of doubt on this first issue Second issue the front camera on the was not working Cannot contact the company on the phone number listed at the time on the website tried to mobile number that he phoned me on when I put my details on the website when thinking about purchasing the phone how I wish now i trusted my instincts and didn t go through with the purchase again nothing I tried texting and emailing and eventually got a text back from James saying he would email me to sort out the issue I heard nothing Then a couple of weeks later the screen went black and fuzzy and stopped working Again i contacted James and i am still waiting for a reply This last email was sent on the 15th Oct I even issued him with letter to complain about faulty goods as under the consumer rights act 2015 he is in breech of contract I gave him 14 days to rectify the faults and as mentioned I am still waiting I have taken a while to write this review as I was giving this company chance to rectify the issues I have has but to no avail I urge people to carefully reconsider about using this company and as per the previous review I am doubtful about the authenticity of some of the reviews

Ordered phone received no confirmation and no further contact from company Refund achieved thank fully through PayPal

BEWARE This is company Take your money and don t deliver the phone Called twice told it would be posted that day Still NO phone Then complain when they get 1 star on Trustpilot

Ordered an iPhone 6s Phone eventually arrived after about a week and I had chased them Phone was faulty as did not charge so clearly had not been checked before being sent out Sent phone back at a cost to myself of 7 30 and they said they would replace immediately Several emails and 2 weeks later I was still waiting for the phone so called and a guy called Geoff said he would send a replacement immediately and I would receive it the next day 2 days later still no phone then all of a sudden I received an email to say they were issuing me a refund I have now received a refund for the phone but am still 7 30 down on the whole painful experience as they have not refunded the postage costs I had to pay to return the faulty phone Another point worth noting is that the emails you receive from them use this company name - moneyforgadgets com If you search for this company they no longer trade and reviews for this company are absolutely awful with the word scam often used by reviewers To sum up DO NOT BUY FROM THEM and I consider myself very lucky to have only lost 7 30

I ordered an iPhone 6 in pristine condition to replace my sons broken one The phone that arrived was certainly not pristine and was locked After several conversations with Geoff I sent it back having been told that a new one would be sent to replace it I then was told that they didn t have any pristine ones in stock and if I wanted the old one back they would give me a discount of 15 I was happy with this but then did not receive the phone so contacted Geoff again He apologised profusely and said he was a contractor and no longer worked with Phone Exchange but would get James to contact me I then received an email from James telling me he had refunded me the total cost of the phone and the return postage amount 7 30 He has not refunded me the postage amount despite multiple emails chasing him and the telephone number just rings out I would say to avoid this company at all costs As per another reviewer I consider myself lucky that I only lost the 7 30 If I could recover it I would just out of principle

Place is joke tries to set up my wee girls phone this morning and the battery is faulty and the phone is blocked I will be contacting trading standards tomorrow

avoid at all costs only wish i had read theses reviews first got sent a faulty phone managed to get in touch and was asked to send it back and they promised a replacement that would be a slight upgrade would be sent back out Sent the phone back special delivery so i know they ve received it and two weeks later no replacement they dont answer their phone or emails will not give up till i get a refund may change rating if this happens but so far not holding my breath

I am absolutely devastated Bought an IPhone 6 for my daughter for her 12th Birthday on 22 10 2018 searched lots of companies with refurbished phones and because of the good reviews up to this point I felt secure to place an order The phone cost 114 99 and she had asked family to contribute to the cost similar to other reviews I got the same call from a guy called Jeff telling me the delivery was delayed but she would get it Finally arrived and had a small dot on the screen then it went green then completely stopped Tried to ring no one answered emailed 2x no reply then rang Jeff who assured me he would get the owner James to contact me No reply from James rang Jeff again today and was told he would get James to ring me back straight away and still no phone call This is awful that no one is contacting me and I m left feeling absolutely conned Will be getting in touch with trading standards as I feel I have no other option

Shocking service will not answer phone over a week late on delivery phone was not unlocked when delivered as advertised Will not reply to my complaint Avoid at all costs

Avoid at all costs Received a phone in appalling condition and it did not work They were so apologetic and offered me a better phone within a couple if data as it was a gift As yet I have not received this 2weeks on No one answers my calls or emails My daughters birthday was ruined as this was supposed to be a gift for her and to date I am out of pocket for the cost of the phone and the return postage Needless to say I have raised a dispute with my credit card company due to the lack of Co operation from them