Pillows Reviews

Just don t do it

Just don t do it Customer service is atrocious The pillows would go completely flat and were nothing like what I experienced at the hotel I requested a return service which went smooth enough I returned the 2 pack of pillows plus a pillow cover that I ordered During my time trying each pillow individually there was always a cover on it I returned all items and when my refund finally processed it was only for 50 with no explanation I reached out to customer service They responded that the tags were cut and there was a stain This is categorically untrue I NEVER cut tags off of any of my pillows I also know for a fact there was no stain but on something like that you can certainly question your judgement or sanity However I DO NOT CUT TAGS OFF OF MY PILLOWS I can with clear certainly say this is a lie After going back and forth they told me there are photos and 3 managers signed off on saying there were no tags They never shared such photos with me but it honestly would not matter This is unethical business practices If tags were cut off it was after the return to their warehouse If I was at fault in any of this I would understand but their customer service just expects you to take their word for it and as long as managers sign off you have no argument even if you know you re right and they are wrong Just save yourself the hassle and go with a different more ethical company their response below is just a lie I don t even know what else to say I saw no photos and they could have been any pillows They were not mine Their response is useless at this point as it s not true There were no stains and no tags missing Don t trust their process And if you do a return don t do what I did and not take pictures before sending back I went to the email from the 9th I have no attachments from them in any of my email thread edit I just found the attachments However still those are not my pillows as I don t rip or cut tags off It is what it is I know they won t make it right They can keep the 95 Just be warned that is how their customer service operates That is the same thing My items were not damaged That is what my review is about

Bad Company

Bought 2 pillows Both were supposed to be exactly the same One is almost flat I ve emailed the company twice so far without a response No one answers the phone either I paid 190 for the pillows and want my money back but the Pillows com won t even respond

I was looking for a hotel pillow

I was looking for a hotel pillow Pillows com came up in my search The website looked real and the pictures were just what i wanted After receiving the pillow I was not satisfied but I tried it out the first night Next day i called and asked to return it No questions asked About a week later i received an email telling me i will be refunded 30 I paid 69 98 I sent an email and was responded within 1 day with an explanation and pictures of stains and the tag was worn I ONLY HAD IT FOR DAY DO NOT PURCHASE from this company

From bad customer service from the

From bad customer service from the beginning to needing to return the pillow having to go back forth w customer service to get a label I will NEVER use them again The pillow also was nothing like described

BUYER BEWARE NONE WASHABLE

I would not give them a star DO NOT BUY The PILLOWS False advertisement They are not washable By the time you wash attempt to ring them out it s awful They do not dry they smell of a stinky barn bacteria growing in whatever is in the filling I sent them multiple emails the same response VET owned they should be ashamed I have pics of the pillow washed attempted to dry Pillow stinks so bad I threw it in the garbage They ignored my last email I declined payment through the bank for false advertisement I got my money back on my last order Had I known they were not washable I would not have ordered a 2nd time STAY AWAY Buyer BEWARE 10 27 2023 12 10 pm-I see your response and I did exactly what you said You also said try putting two pillows in at the same time which I had done in the beginning I also sent you a picture of the pillow that was dried and I dried it immediately after it was spun out of the washing machine These pillows are not machine washable the only way you can get these pillows clean would be to take them to a professional cleaner and I doubt they would even want to attempt it But to prove my point I will take one of the pillows that I have left to a professional cleaner and ask them for their advice and I will post it on here as well and the facility that I took it to If you read the reviews of individuals that have bought the pillows and attempted to return They give them the same bogus information FYI-instructions for washing the pillow are right on your product tag ONCE AGAIN BUYER BEWARE

We purchased 4 pillows and awful return

We purchased 4 pillows They were not at all what he had hoped for so we did not even use them and sent them back Pillows com manufactured a small linear blood stain on one of the pillows that does not look like blood and retained and extra 30 bucks from our refund AVOID AT ALL COSTS I see another review where the exact same scam took place

Horrible Customer Service

I called to return my pillows and the rep hung up on me because I said I wouldn t be purchasing anything else from them They refuse to mail me a return label as I don t have a printer She told me since I don t have a printer I have no right ordering online Give me a break

The pillows are FLAT and not at all

The pillows are FLAT and not at all like any hotel pillow I ve ever used let alone a great quality feather pillow I will never buy from your site again These pillows were poorly represented by the site